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Customer reviews: syncX: Stock Sync

Develop by SyncX

Stock Sync simplifies inventory management for Shopify stores by syncing stock levels across multiple sales channels. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (734)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

Genie | Floral, Balloon & Events

May 11, 2025  on Shopify

Would totally recommend this app for smaller stores such as mine and customer support was on point in helping me implement a feature I needed.

Sweatfully

May 08, 2025  on Shopify

Stock Sync is an essential app for any e-commerce business who needs to bulk edit! The platform is excellent and the customer service team is beyond my expectations. At Sweatfully, we have many different suppliers across different industries and Stock Sync makes adding new or updating current products a breeze. We would not have been able to get to where we are today without Stock Sync. I believe every Shopify business should have this app. It is a no brainer to download and purchase. Pricing is very reasonable. And their customer service is the best team I have experienced, and that is us working with 30+ other Shopify App customer service teams. Save time NOW and download Stock Sync!

Love Aura

May 07, 2025  on Shopify

Took a little time to figure out as this is my first time dropshipping, but is working perfectly for me now. Live chat agents were very helpful as well.

Duermo

May 06, 2025  on Shopify

Great support helping with everything needed to make it work. Highly recommend!!

Purple Flamingo

Apr 29, 2025  on Shopify

Have just joined Synch X - and had some initial teething problems, but Faz, Raj and Hanah between them spent hours with me, resolving each issue and explaining everything to me, they were absolutely fab. I didn't realise they are based in Malaysia and on a couple of occasions they were supporting me in between midnight and 2am in their Timezone, and always remained positive and supportive. I honestly couldn't ask for more re Customer Support and I thank all 3 of them and am so happy that the synching is working perfectly. Highly recommend.

Nicholas John Interiors

Apr 28, 2025  on Shopify

Excellent customer support, especially from Mr. Raj, who has been incredibly helpful with everything. Thank you – definitely worth every penny!

Dalton Supplies

Apr 24, 2025  on Shopify

Easy to use and great customer service. So useful for updating our dropship stock from our suppliers FTP, has saved me HOURS of time already in the first week!

Future Appliances

Apr 24, 2025  on Shopify

nice

Colori del Sole

Apr 24, 2025  on Shopify

Great app, easy to use, and very functional. Currently, we are using the free version, and it does exactly what we need.

dbmusicstore

Apr 24, 2025  on Shopify

excellent customer service

Pacific Saddlery

Apr 23, 2025  on Shopify

Support was fantastic and the app works flawlessly.

Ivanhoe Cycles

Apr 17, 2025  on Shopify

Excellent, helpful and prompt customer service by syncX. Special mention to Ray and Faz for their help.

Koi & More Pond Shop

Apr 17, 2025  on Shopify

Faz was amazing! Quick and solved my issue with ease!

Centostore

Apr 17, 2025  on Shopify

This app is incredibly simple and intuitive, making navigation a breeze. The support team is highly responsive and efficient, ensuring a smooth user experience. Highly recommended!

Blendishco

Apr 16, 2025  on Shopify

Stock Sync has been a game-changer for my Shopify store. It saves me hours of manual work every week by automating inventory updates, pricing rules, and product imports from external feeds. The tiered pricing logic is incredibly flexible, and the support team is quick, helpful, and knowledgeable. Whether you’re managing a few suppliers or handling complex rules like I am, Stock Sync makes it smooth and reliable. Highly recommended!

House Things

Apr 14, 2025  on Shopify

Great experience and helped solve a problem quickly and cost effectively. They are very customer focused and will work things out quickly when you have an issue. I would highly recommend the App, platform and support for all your stock sync requirements thank you

Buy Truck Wheels

Apr 14, 2025  on Shopify

Good app, good customer service.

rauchwerk.ch

Apr 14, 2025  on Shopify

Perfektes System funktioniert perfekt, diese app ist gut geeignet um Produkte oder Daten zu aktualisieren und importieren

KIDZNBABY

Apr 11, 2025  on Shopify

Very nice app, helped me a lot

Computer Mania

Apr 07, 2025  on Shopify

I have been using the app for the last 3 months and i cn honestly say, its working perfectly. i have DROPBOX/EMAIL/XML feeds coming into my store on daily basis we had a issue with one XML and they sorted it out for us by changing things on there program. They also have Full documentation you can check first.

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