Reviews: syncX: Stock Sync

Customer reviews: syncX: Stock Sync

Reviews (1,348)

Overall rating

4.6

5

143
4

6
3

2
2

1
1

21

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

Comprehensive functionality for inventory synchronization and management with multiple integration options.
Highly customizable settings that adapt to specific business needs.
Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
Intuitive and easy-to-use interface that is appreciated by many users.
Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

Instances of poor customer support responsiveness and occasional communication failures.
Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

Hamroappliances

Sep 16, 2024 on Shopify

This is a amazing tool, if you wnat to use google sheet for inventory. Azza was so helpful for the setup process. Simply outstanding

Queen Million

Sep 12, 2024 on Shopify

Very good experience with this app. The support team did help me to upload my stocks which is nice. Thanks a lot.

Watery.ie

Sep 11, 2024 on Shopify

Nice experience. Good support. Thanks for nice help!

PetlaneAustalia

Sep 10, 2024 on Shopify

Great service very happy. Thank you, Hannah, Jor, and the team much appreciate your help,

Designatek

Sep 10, 2024 on Shopify

Definitly a must have app for any business!! Makes it so much easier connecting to your suppliers and pulling through all relevant information. Support is top notch and always helpful, they go the extra mile to ensure the problem gets resolved.

My Store

Sep 08, 2024 on Shopify

Needed help with an API integration, started a helpdesk chat and was fixed within a day, great service not just a great product :)

Bridget Farmer

Sep 03, 2024 on Shopify

So far so good, they are easy to talk to Edit 4/9/24 Very patient and thorough!

mmoprint.sk

Sep 01, 2024 on Shopify

Very helpful support, helped me immediately when I wrote to them, the application works exactly as it should. Thank you very much

KangaROOS® Originals I Made in Germany

Aug 28, 2024 on Shopify

SomProduct Romania

Aug 27, 2024 on Shopify

Very satisfied with the application as well as the services and technical support provided by the Stock Sync team, especially Faz, who helped us in several situations to set up and adapt the automatic updates based on our feeds.

Hamlin

Aug 26, 2024 on Shopify

Manic Music

Aug 25, 2024 on Shopify

Faz from StockSync has been very helpful and assisted us in a timely manner. Perfect job, well done.

Nordstrand Møbler og Interiør

Aug 23, 2024 on Shopify

Good app, saves us a lot of time on stock updates. Quick customer service.

Moreboards

Aug 22, 2024 on Shopify

Klare Weiterempfehlung, Top Support!

Eden

Aug 22, 2024 on Shopify

Great app to connect with your supplier's stock. It can read the balance and show it on your balance in a timely manner. There is no frustration for us and the customer when they order a product and it is not in stock, and with us it says that it is by accident. Better user experience than before.

PHANTOM ATHLETICS

Aug 22, 2024 on Shopify

Sehr schnell geholfen, vielen Dank!

Dirt Cheap RC SAVING YOU MONEY, ONE PART AT A TIME

Aug 21, 2024 on Shopify

Love it

Shop for Good

Aug 21, 2024 on Shopify

Raj was very helpful at talking me through it all.

EroticToyz

Aug 21, 2024 on Shopify

I've been using StockSync for a while now, and although it took some trial and error at the start, it works fantastically. The tool offers incredible versatility with a wide range of available integrations, making inventory management much easier. One aspect I particularly appreciate is the excellent customer service, always ready to assist. Whether you're managing a large or small number of products, StockSync is one of the best options available, especially considering the value for money. Highly recommended!

She Stole It

Aug 20, 2024 on Shopify

We had a complex XML file that needed to be integrated with our Shopify website. After a brief call, everything was sorted out within 24 hours. Fantastic job, team!