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Customer reviews: syncX: Stock Sync

Develop by SyncX

Reviews (1,374)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

Ecoflow Installershop

Nov 13, 2024  on Shopify

Raj helped me fix my issue in 5 minutes :D Thanks for the service and the application. actually mind boggling that this allows smaller shops to do all this for free.

ANITIALS

Nov 13, 2024  on Shopify

I have been using SyncX for a while now, and I can say the app works perfect and all the customer service team is great. They have guided us through email and have make all the process very easy. Thank you! Ana

Fibayt.com

Nov 12, 2024  on Shopify

Very responsive support team. They quickly helped when there was an inventory sync issue.

Ulefone Store

Nov 12, 2024  on Shopify

The app works smooth based on our needs. Very helpful support staff, fast reply.

HeroFitBox

Nov 07, 2024  on Shopify

I am very happy with Stock Sync's service. The platform is easy to use and effective for managing my inventory. Faz, in particular, has been very helpful and responsive, always ensuring my needs are met. The customer support team takes the time to address each issue thoroughly, which I truly appreciate. I would work with Stock Sync again without hesitation and highly recommend them to anyone looking for reliable inventory management with excellent support.

US Stores

Nov 05, 2024  on Shopify

I had a fantastic experience with Stock Sync. Their customer support is top-notch, and Faz was extremely helpful in resolving my issue quickly and efficiently. It's rare to find such responsive and knowledgeable support these days. I highly recommend Stock Sync to anyone looking for a reliable solution with great customer service!

Gorgeous Living

Nov 05, 2024  on Shopify

Hanah is a godsend!

Belle Via

Oct 29, 2024  on Shopify

syncX: Stock Sync is easy to use, intuitive and very effective for updating my store inventory using my vendor's daily spreadsheet updates.

Rutabaga Paddlesports

Oct 28, 2024  on Shopify

The app works great. Even better, their customer service is top notch.

lovedollsenpai

Oct 28, 2024  on Shopify

Does exactly what I needed, syncs inventory data from multiple Google Sheets with different types of formatting and header information. Easy to use and set schedules.

Myzenhome

Oct 23, 2024  on Shopify

Quick, friendly and knowledgeable support. Great software too.

Naughty by Nature Adult Store

Oct 20, 2024  on Shopify

We have been using the app for quite a long time highly recommended plus Support are a great help every time

C-Dub Tech

Oct 20, 2024  on Shopify

Faz was by far the best Consultant I could have asked for so help patience and due diligence along with follow-up to make sure I understood what was needed

Beautybanger.se

Oct 20, 2024  on Shopify

Completely top-class service and an absolute MUST-have app, without a doubt!

Weldingshop

Oct 15, 2024  on Shopify

Dit is een uitstekende app. Iedere nacht synchroniseren wij onze data met verschillende leveranciers en dit werkt zo goed dat we volledig up to date zijn. Ook een maatwerk connectie, wat we nodig hadden bij een leverancier, hebben ze voor ons geinstalleerd zodat we ook daar de juiste data van binnen krijgen. Super, ons bedrijf kan niet zonder deze app of we moeten het handmatig doen wat enorm veel extra tijd kost.

Safewear Suojainkauppa

Oct 13, 2024  on Shopify

I've been using it for six months now, and it works great. The tech support always resolves any issues I create, rather than just referring me to a manual like many others do. Over this time, I've also seen the app evolve with new features, which gives me confidence that it's a top-tier product.

NewBag4you

Oct 10, 2024  on Shopify

It is a very good App and i get help very fast and professional when i did not know exactly how to set up the feed from one of my suppliers. Can recommend this app... Michael from Sweden

Pleasure Den

Oct 09, 2024  on Shopify

Very helpful support staff. I was having issues with one of the jobs & Kir sorted out everything for me. Good job & thanks.

MamaMilla

Oct 08, 2024  on Shopify

This is an excellent app with many features. I use it to synchronize across platforms, and once you understand the app and its functions, it's actually quite straightforward. Their customer service is absolutely fantastic. They always respond (some times it takes a bit long, but i am okay with that as long as they respond! :) ) , take the time to understand the problem, are consistently friendly, and genuinely want to help solve any challenges you face. They really go the extra mile.

Manticore Bike

Oct 06, 2024  on Shopify

Longtime user, recent fanboy! We use Stock Sync to power 4 web stores and recently became a supplier ourselves. With the facelift this spring, the app received additional error handling that has made it absolutely rock solid. Love the new flexible pricing plans too! Our interactions with support staff have been great. Thoughtful responses to our questions, and they've even implemented one or two of our feature requests over the years. Highly recommend.

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