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Customer reviews: syncX: Stock Sync

Develop by SyncX

Stock Sync simplifies inventory management for Shopify stores by syncing stock levels across multiple sales channels. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your business.

Reviews (734)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

Teng Tools South Africa

Jun 30, 2025  on Shopify

A bit tricky to set up the first time, but the support team is very responsive and very helpful, so it is not an issue. Excellent App!

Pro Gym Essentials

Jun 30, 2025  on Shopify

I had no idea how to upload my CSV file and was feeling a bit overwhelmed, but Raj made the whole process so easy and stress-free. He was incredibly patient, clear in his instructions, and genuinely kind throughout our interaction. It's rare to come across such helpful and supportive service — Raj went above and beyond. I'm so grateful for his assistance and wouldn’t hesitate to reach out again. Thank you, Raj!

Dilligan

Jun 27, 2025  on Shopify

Great product and fills a desperate need. Support is kind and helpful, takes a while to respond; unlike most they did not rush or give up after 10 minutes. They dedicated a full 45 minutes to making sure I was fully set up and prepared.

petstyle24

Jun 24, 2025  on Shopify

Extrem viele Einstellungsmöglichkeiten. Funktioniert zuverlässig und der Support arbeitet schnell und effektiv. Danke Euch

Giscal.Store

Jun 23, 2025  on Shopify

beneko

Jun 20, 2025  on Shopify

Raj was great and helpful!

Style In Every Space

Jun 19, 2025  on Shopify

Roulottes Lupien 2000 inc.

Jun 19, 2025  on Shopify

App developpers are really responsive when you need to be supported and they are also reliable in the answers provided. I would really recommend this solution!

Ink Hub

Jun 16, 2025  on Shopify

Great product, great service. This is a must have app for any serious drop shipper. Dean ( www.inkhub.com.au )

Catoctin Outfitters LLC

Jun 15, 2025  on Shopify

Super helpful for being able to sync wholesaler feeds to store. Support was a lifesaver and helped me navigate setting up some complex integrations, definitely recommend!

Health Wholesale

Jun 15, 2025  on Shopify

I use this on the free version for our business but will likely upgrade soon - but prices are fair. It does what I need, with multiple methods for uploading - we use email from one supplier, and then google sheet for another for around 2,000 SKU's. It simple to use, and works well!

Twoda Shop

Jun 12, 2025  on Shopify

Tut genau, was es soll. Einrichten, verbinden, fertig. Bei mir funktioniert alles reibungslos – Bestände werden zuverlässig synchronisiert. Genau das, was ich gesucht habe. Empfehlenswert!

Basics4Joy

Jun 12, 2025  on Shopify

very engaged and competent support

SHAMTAM

Jun 12, 2025  on Shopify

MARIA ARANDA SHOP S.L.U

Jun 11, 2025  on Shopify

Muy buen servicio de soporte y rapidez

uRide

Jun 09, 2025  on Shopify

What you should know about this app, well it is excellent it really helps someone that has no prior technical knowledge to follow guides and with a 75 - 100% rate setup his supplier's XML file. ( The rate is adjusted per the file your supplier will provide you with). But besides that, you have a team that constantly tries to support you, edit for you and even check up on you for your ''success''. And that is just incredible, not only as a product but as an overall service. 10/10 would recommend again and again!

Fred Segal Home

Jun 04, 2025  on Shopify

Editing this (originally 1 star) review to say that the team fixed this issue and now we are able to use 3rd party fulfillment locations again!! They fixed it within 24 hours after I brought up the issue. Original review below: This app has been AMAZING in the past for our store, since we have multiple vendors and manage syncing inventory from multiple locations. We use a different app for order fulfillments, and now they are no longer supporting fulfillment locations from 3rd party apps. This completely bricks our process and makes the app unusable for our use case. I'm not sure why this change was made but if it's not resolved in some way we will have to switch to a different app.

Mažųjų pėdučių butikėlis

Jun 03, 2025  on Shopify

Recommending. It was quite complicated to set up from customers interface, but customer support is quite good, and they helped out through out the process.

KitchBath

May 27, 2025  on Shopify

Excellent service. A++++ customer service

Skandi London

May 22, 2025  on Shopify

fabulous

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