Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.
Key Strengths
Comprehensive functionality for inventory synchronization and management with multiple integration options.
Highly customizable settings that adapt to specific business needs.
Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
Intuitive and easy-to-use interface that is appreciated by many users.
Ability to automate complex inventory tasks, saving users significant time and effort.
Common Concerns
Instances of poor customer support responsiveness and occasional communication failures.
Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
Affordability concerns due to unexpected cost increases and the pricing structure of new plans.
Final Thoughts
While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.
Naughty by Nature Adult Store
Oct 20, 2024
on
Shopify
We have been using the app for quite a long time highly recommended plus Support are a great help every time
C-Dub Tech
Oct 20, 2024
on
Shopify
Faz was by far the best Consultant I could have asked for so help patience and due diligence along with follow-up to make sure I understood what was needed
Beautybanger.se
Oct 20, 2024
on
Shopify
Completely top-class service and an absolute MUST-have app, without a doubt!
Weldingshop
Oct 15, 2024
on
Shopify
Dit is een uitstekende app. Iedere nacht synchroniseren wij onze data met verschillende leveranciers en dit werkt zo goed dat we volledig up to date zijn. Ook een maatwerk connectie, wat we nodig hadden bij een leverancier, hebben ze voor ons geinstalleerd zodat we ook daar de juiste data van binnen krijgen. Super, ons bedrijf kan niet zonder deze app of we moeten het handmatig doen wat enorm veel extra tijd kost.
Safewear Suojainkauppa
Oct 13, 2024
on
Shopify
I've been using it for six months now, and it works great. The tech support always resolves any issues I create, rather than just referring me to a manual like many others do. Over this time, I've also seen the app evolve with new features, which gives me confidence that it's a top-tier product.
NewBag4you
Oct 10, 2024
on
Shopify
It is a very good App and i get help very fast and professional when i did not know exactly how to set up the feed from one of my suppliers.
Can recommend this app...
Michael from Sweden
Pleasure Den
Oct 09, 2024
on
Shopify
Very helpful support staff. I was having issues with one of the jobs & Kir sorted out everything for me. Good job & thanks.
MamaMilla
Oct 08, 2024
on
Shopify
This is an excellent app with many features. I use it to synchronize across platforms, and once you understand the app and its functions, it's actually quite straightforward. Their customer service is absolutely fantastic. They always respond (some times it takes a bit long, but i am okay with that as long as they respond! :) ) , take the time to understand the problem, are consistently friendly, and genuinely want to help solve any challenges you face. They really go the extra mile.
Manticore Bike
Oct 06, 2024
on
Shopify
Longtime user, recent fanboy!
We use Stock Sync to power 4 web stores and recently became a supplier ourselves. With the facelift this spring, the app received additional error handling that has made it absolutely rock solid. Love the new flexible pricing plans too!
Our interactions with support staff have been great. Thoughtful responses to our questions, and they've even implemented one or two of our feature requests over the years. Highly recommend.
ledbiksen.dk
Oct 03, 2024
on
Shopify
Simply put a GREAT SERVICE!, no more words needed!
Waller BMX
Oct 03, 2024
on
Shopify
Really helpful and they will book in meetings via Calendy where you can get help with fixing any issues. Knowledgeable staff and a great app that saved me lots compared to other similar apps.
DR MOTO
Sep 29, 2024
on
Shopify
Excellent customer service!
Nest Vibe
Sep 27, 2024
on
Shopify
Great app. Very helpful customer support.
Verabus
Sep 25, 2024
on
Shopify
Got all the help, and more, needed by their tech support to set up the app. The same sync in Woocommerce took 1h, in this awesome app it's done in a whopping one minute. Wow. 6/5 stars!
HJ PHILLIPS
Sep 24, 2024
on
Shopify
Easy as!
Pretty Moment
Sep 24, 2024
on
Shopify
Kir, was great help. Solved issue within 5 mins.
App works great.
SomethingTrendy.com
Sep 24, 2024
on
Shopify
App works great. Customer service is also very fast. Thank you.
Solar Guys Pro
Sep 19, 2024
on
Shopify
great app & even better support
EnergieShakes.de
Sep 17, 2024
on
Shopify
The SyncX app for Shopify is an excellent tool for synchronizing products. The interface is intuitive and easy to use, making it accessible for new users. What stands out the most is the fast and helpful support. They respond promptly to inquiries, and even offer individual meetings via Calendly to address specific concerns directly.
Overall, I highly recommend SyncX to anyone looking for an efficient solution for product synchronization. It saves time and hassle!
Burdens Plumbing
Sep 16, 2024
on
Shopify
Very good service. Live Chat very helpful. Kir helped me with a problem very quickly.