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Customer reviews: syncX: Stock Sync

Develop by SyncX

Reviews (1,374)

Overall rating
4.6

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

  • Comprehensive functionality for inventory synchronization and management with multiple integration options.
  • Highly customizable settings that adapt to specific business needs.
  • Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
  • Intuitive and easy-to-use interface that is appreciated by many users.
  • Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

  • Instances of poor customer support responsiveness and occasional communication failures.
  • Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
  • Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
  • Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
  • Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

LOPTY

Jan 19, 2025  on Shopify

Such a great product.

The Closet Trading Company

Jan 17, 2025  on Shopify

I want to take a moment to express my gratitude for Azza's outstanding support. Azza went above and beyond to guide me through every step. She was incredibly patient, understanding, and always willing to help me find the best way to present products that would maximize customer engagement and drive purchasing rates. Her expertise and willingness to assist, no matter how many questions I had, made a significant difference in my experience. I truly appreciate her dedication to ensuring that everything was set up just the way I wanted. Thank you, Azza, for your exceptional customer service and for making my experience with Stock Sync so much easier and more effective!

3Dvue

Jan 15, 2025  on Shopify

Abed Tahan

Jan 13, 2025  on Shopify

Amazing Support! Resolved my issue.

Home Gyms HQ

Jan 08, 2025  on Shopify

I had some issues getting it to work, and they got right on my issue and corrected it immediately. Thanks to Jor for his quick response and fix.

Adult Stuff Warehouse

Jan 08, 2025  on Shopify

Have been using Stocksync for 3+ years now and it has worked consistently and reliably. As the needs of our store have changed Stocksync has been able to adapt with its deep level of configuration. The support staff have been top notch, knowledgeable, and dedicated, which has been most important for us. The support staff have been able to triage issues coming from the supplier all the way through to diagnosing issues within shopify, they really have gone above and beyond.

Adlib Music

Jan 06, 2025  on Shopify

Has been working really well so far and the support was very quick!

Baronfig

Jan 06, 2025  on Shopify

Really dig Stock Sync for integrating APIs in to Shopify. Also, the team at Stock Sync are so incredibly helpful in getting everything set up!

SaveCo Online Ltd

Dec 26, 2024  on Shopify

The app stands out with its intuitive design, making navigation effortless and features easy to use. Coupled with exceptional customer service that’s prompt and friendly, it ensures a seamless and satisfying user experience. Highly recommended!

Feel You

Dec 24, 2024  on Shopify

At first I chose another company that had a 5 star rating. But it had 30-40 reviews. A complete failure! Then I turned to this service. Everything happens in the Shopify panel, they have videos on how to set it up. We set up some feeds that are currently working great. The initial setup took quite a while, but one connection was extremely complicated and they still managed to do it. Indeed, my store is currently working and synchronising stock from our warehouses and 3 other external suppliers. I update my nomenclature, my photos, my descriptions. We have over 100 emails in our correspondence and many cases that we have overcome!

Kicksy Online

Dec 22, 2024  on Shopify

The staff is really helpful and the app is very efficient

VJ Norge AS

Dec 15, 2024  on Shopify

Works well, and excellent support.

My Temptations Adult Store

Dec 04, 2024  on Shopify

Great app, awesome support couldn't recommend this app more. I have just moved to another platform and have installed this app again.

Belle Via

Dec 03, 2024  on Shopify

syncX: Stock Sync is easy to use, intuitive and very effective for updating my store inventory using my vendor's daily spreadsheet updates. This has saved us endless problems with customers ordering out of stock merchandise.

GetX Onine Store

Nov 25, 2024  on Shopify

It works.

SatinBoutique

Nov 23, 2024  on Shopify

This is a wonderful app for anyone in the dropship business.

D' Nex Gen Trendz

Nov 20, 2024  on Shopify

Azza was very knowledgable and informative to my cituation. She took it a step further and took the initiative to insert all the mapping and ran the feed for me. I really appreciate her professionalism and support. Hats off to Azza! Thank you

AE Tactical

Nov 20, 2024  on Shopify

Had some initial challenges when setting up because of the size of my file but after some support from Raj in particular it was smooth sailing. Great App.

CYCLISM LLC

Nov 19, 2024  on Shopify

We've been using this on two sites for a few years. An excellent app that is continually upgraded. Their customer service is quick and thorough. Highly recommended.

Milagron

Nov 14, 2024  on Shopify

We are glad to work with Stock Sync team. Support team is friendly and problem solving minded. Been close to a year and pretty well groving with our feeds. Sincerly we can suggest the app for all Shopify stores. Please keep in your mind that they are THE BEST !!!

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