Reviews: syncX: Stock Sync

Customer reviews: syncX: Stock Sync

Reviews (1,348)

Overall rating

4.6

5

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2

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21

What Merchants Think

Overall, "syncX: Stock Sync" receives diverse feedback from merchants. Many users are highly satisfied, praising its vast functionality in streamlining inventory management across platforms, supportive customer service, and seamless integrations with Shopify and other platforms. However, some users report dissatisfaction due to technical issues and the perceived inefficiency of customer support, which has tarnished their overall experience with the app.

Key Strengths

Comprehensive functionality for inventory synchronization and management with multiple integration options.
Highly customizable settings that adapt to specific business needs.
Customer support is often noted for being responsive, knowledgeable, and helpful in resolving issues.
Intuitive and easy-to-use interface that is appreciated by many users.
Ability to automate complex inventory tasks, saving users significant time and effort.

Common Concerns

Instances of poor customer support responsiveness and occasional communication failures.
Some report technical issues leading to significant disruptions, such as data loss or synchronization errors.
Recent updates have received criticism for reducing functionality in basic subscriptions and adding complexity.
Difficulties are noted during the initial setup process for certain users, with a reliance on sometimes slow support channels.
Affordability concerns due to unexpected cost increases and the pricing structure of new plans.

Final Thoughts

While "syncX: Stock Sync" offers substantial benefits for inventory management and synchronization, appeals to its wide functionality and support capabilities, it also faces certain criticisms, particularly regarding customer support responsiveness and platform updates. Potential users should weigh its robust features against reported customer service issues to determine if it fits their specific needs and expectations. Those who succeed in leveraging its functionalities find it a valuable tool for enhancing their business operations.

VJ Norge AS

Dec 15, 2024 on Shopify

Works well, and excellent support.

My Temptations Adult Store

Dec 04, 2024 on Shopify

Great app, awesome support couldn't recommend this app more. I have just moved to another platform and have installed this app again.

Belle Via

Dec 03, 2024 on Shopify

syncX: Stock Sync is easy to use, intuitive and very effective for updating my store inventory using my vendor's daily spreadsheet updates. This has saved us endless problems with customers ordering out of stock merchandise.

GetX Onine Store

Nov 25, 2024 on Shopify

It works.

SatinBoutique

Nov 23, 2024 on Shopify

This is a wonderful app for anyone in the dropship business.

D' Nex Gen Trendz

Nov 20, 2024 on Shopify

Azza was very knowledgable and informative to my cituation. She took it a step further and took the initiative to insert all the mapping and ran the feed for me. I really appreciate her professionalism and support. Hats off to Azza! Thank you

AE Tactical

Nov 20, 2024 on Shopify

Had some initial challenges when setting up because of the size of my file but after some support from Raj in particular it was smooth sailing. Great App.

CYCLISM LLC

Nov 19, 2024 on Shopify

We've been using this on two sites for a few years. An excellent app that is continually upgraded. Their customer service is quick and thorough. Highly recommended.

Milagron

Nov 14, 2024 on Shopify

We are glad to work with Stock Sync team. Support team is friendly and problem solving minded. Been close to a year and pretty well groving with our feeds. Sincerly we can suggest the app for all Shopify stores. Please keep in your mind that they are THE BEST !!!

Ecoflow Installershop

Nov 13, 2024 on Shopify

Raj helped me fix my issue in 5 minutes :D Thanks for the service and the application. actually mind boggling that this allows smaller shops to do all this for free.

ANITIALS

Nov 13, 2024 on Shopify

I have been using SyncX for a while now, and I can say the app works perfect and all the customer service team is great. They have guided us through email and have make all the process very easy. Thank you! Ana

Fibayt.com

Nov 12, 2024 on Shopify

Very responsive support team. They quickly helped when there was an inventory sync issue.

Ulefone Store

Nov 12, 2024 on Shopify

The app works smooth based on our needs. Very helpful support staff, fast reply.

HeroFitBox

Nov 07, 2024 on Shopify

I am very happy with Stock Sync's service. The platform is easy to use and effective for managing my inventory. Faz, in particular, has been very helpful and responsive, always ensuring my needs are met. The customer support team takes the time to address each issue thoroughly, which I truly appreciate. I would work with Stock Sync again without hesitation and highly recommend them to anyone looking for reliable inventory management with excellent support.

US Stores

Nov 05, 2024 on Shopify

I had a fantastic experience with Stock Sync. Their customer support is top-notch, and Faz was extremely helpful in resolving my issue quickly and efficiently. It's rare to find such responsive and knowledgeable support these days. I highly recommend Stock Sync to anyone looking for a reliable solution with great customer service!

Gorgeous Living

Nov 05, 2024 on Shopify

Hanah is a godsend!

Belle Via

Oct 29, 2024 on Shopify

syncX: Stock Sync is easy to use, intuitive and very effective for updating my store inventory using my vendor's daily spreadsheet updates.

Rutabaga Paddlesports

Oct 28, 2024 on Shopify

The app works great. Even better, their customer service is top notch.

lovedollsenpai

Oct 28, 2024 on Shopify

Does exactly what I needed, syncs inventory data from multiple Google Sheets with different types of formatting and header information. Easy to use and set schedules.

Myzenhome

Oct 23, 2024 on Shopify

Quick, friendly and knowledgeable support. Great software too.