While the app, generally works fine, whenever i need help with changes, the support team are absolutely useless at giving help to get you back up and running quickly. They extend the downtime from proper use of the app, by being as unhelpful as they possibly can be.. Recommend finding a similar app from a company that can actually give you support and n to waste your money here..

So unhelpful and slow. I hate this support. Read it but don't help.

This application has been an absolute nightmare to deal with. I’ve tried it on both BigCommerce and Shopify, and the experience has been nothing short of disastrous. One of their agents claimed he would set up SyncX for me, but instead, he botched the process so badly that it resulted in the deletion of half my products. This has caused immense trouble for my online store, costing me significant time and money to re-upload the products. Not to mention, I’ve lost a considerable amount of business due to the deleted items. The lack of accountability from their team has only added to the frustration. Customer support has been utterly useless in resolving these issues or taking responsibility for the harm their actions have caused. Yas from SyncX reached out at one point, but their involvement didn’t lead to any meaningful resolution. Instead, I’m left dealing with the financial and operational fallout from their incompetence. I cannot, in good conscience, recommend SyncX to anyone. This app has caused more harm than good and has proven to be one of the worst decisions I’ve made for my business.

I just recently installed the software, but can't get the app to work with my store. I wrote twice to the technical support and zero response. Why would I spend any extra money on a company that can't even respond when I need them??

This application has been one of the most challenging I’ve ever used. I tried it on both the BigCommerce and Shopify platforms, and I encountered numerous issues throughout. Unfortunately, their customer support was unhelpful, which only added to the frustration. I cannot recommend this application based on my experience.

I am extremely disappointed with the service I received from Stock Sync. Despite high expectations based on their marketing promises, my experience has been far from satisfactory. Firstly, the integration process was overly complicated and time-consuming. The lack of clear, comprehensive documentation made it even more frustrating. When issues arose, customer support is unhelpful, often taking days to reply with generic, uninformative answers. Additionally, the performance of the service has been subpar. Frequent synchronization errors have caused disruptions in my inventory management, leading to overselling and stockouts. This has not only caused financial loss but also damaged my reputation with customers. In summary, Stock Sync has failed to deliver the reliability and support I expected. I hope they take these issues seriously and make the necessary improvements to their service. I do not recommend making use of Stock Sync!

Worst app. Terrible support. My images or descriptions were not uploaded. I just want my money back from them and Shopify. Don't waste your time with these guys. You in the middle of building your store, run into a issue and they are nowhere to be found

Do not install this app if you are pressed for time. Their support only helps you untill you make a purchase. Then they go quiet. We have a large store in Woocommerce and migrating from there to Shopify, it is very frustrating troubleshooting issues with their app as they take now up to a full day to respond. Their app also does not work very well in that it creates duplicates on thousands of products. They refuse to accept that it is their app doing this. Not happy and already looking at alternatives.

Do not install this app if you are pressed for time. Their support only helps you untill you make a purchase. Then they go quiet. We have a large store in Woocommerce and migratinh from there to Shopify, it is very frustrating troubleshooting issues with their app as they take now up to a full day to respond. Their app also does not work very well in that it creates duplicates on thousands of products. They refuse to accept that it is their app doing this. Not happy and already looking at alternatives.

This app has taken a complete nose dive and support haven't been a great help with communication this last few weeks. Just the generic we will get back to you with no updates. Suddenly the add feed for my wholesaler "Windsor" has stopped pulling images entirely and is creating listings without product images absolutely destroying the trust and integrity of my business and costing me thousands as a result. No updates as to where things are at or a permanent solution to address the issue that keeps happening (Third time). Not even an offer from the team for some compensation in the way of credits or points since it isn't affecting their income. Be warned, was excellent for a long time but when things do go wrong and bug out you'll be left holding the bag alone.

I have an issue where the App is reading the incorrect sheet on an Excel feed, so all my product pricing and quantities are incorrect on my live site. As you can imagine, this isn't good for business. I have reached out to support via email and on their so-called live chat, but I have had zero response. If you are looking for an App that takes customer service seriously, I would not suggest Stock Sync.

Have tried to test upload items 3 times and still doesnt work. Worse app ever

This app is a scam. The company that makes this app has charged my shopify account hundreds of dollars that I did not agree to and now they will not refund me and nor will shopify. Avoid using this app.

App wiped a load of data off live site, 3 weeks later no reply off support. Reported to Shopify, may be they have gone under.

It was really difficult to set up, and after hours of trying to contact support, I have given up. This app is not designed for their users at all. I feel like I need a Shopify Expert to help me set it up. Also, the support chat doesn't respond, and the support email I sent bounced back, telling me to use the chat. This is a shame because the reviews of when the app works look good.

Great app, but sadly the customer support sucks. They take ages to answer. For me speed is the key. Having problems and taking alot of time to solve it is not good for any business.

I really don't know what they did in the last update, but everything stopped working , without any change from our end. And not to mention that our previous active plan had every 1 hour scheduling and now they change it to 6-hour window , without telling us about. Our feed is not working 6 days now, we found out today and the support is taking ages to reply. We are of course moving to another app , this is totally unacceptable

They took a perfect app and ruined it. Congratulations.The new interface is the least user friendly interface I've come across with and the newest 'upgrade' limited the basic subscription to upload only 3 inventory files per month. Before this new update, we were able to upload as many as we needed. Now if we need to upload 10 files per month, we need to pay 4 times more? It is also impossible to contact their support team. None of the emails I got from their team can be replied to. Emails cannot be delivered. We have been trying to get some help with our subscription but no, not possible. After submitting my third incident ticket begging for an email address that I can actually reach out to them thru, one member of the support team acknowledged that other people are also experiencing the same issue with replying to their emails but that's all. I, once again, didn't receive any help or any other method to be able to communicate my issue and get some assistance. It's 2024 and you cannot reach a Shopify app with emails. Unbelievable. We will be cancelling our subscription soon.

Not happy with their response time, and this isn't a reliable solution for inventory management. They probably will mess your inventory and store, cost you clients and then never respond.

Downhill fast. Uploading product does not work like it used to. Columns are not used for the correct information. Upload logs don't show details for variants.