### What Merchants Think
Merchants using "Starshipit shipping automation" generally express satisfaction with the app's ability to streamline and automate their shipping processes. Many users highlight the remarkable customer service, especially praising specific team members for their support during onboarding and ongoing assistance. However, a few users experienced issues with the app's functionality and support responsiveness.
### Key Strengths
- Excellent customer support and onboarding experience
- Significant time-saving in shipping processes
- Easy integration with various platforms
- Strong automation features that enhance efficiency
- User-friendly interface
- Flexibility in connecting multiple carriers
### Common Concerns
- Some users experienced technical issues, especially on Mac devices
- Customer support responsiveness can be inconsistent
- Reported bugs and errors affecting order fulfillment and tracking
- Expensive for small businesses
- Occasional unauthorized charges and billing issues
### Final Thoughts
"Starshipit shipping automation" is well-received for its capability to automate and enhance shipping operations, backed by commendable customer support. While it offers robust integration and time-saving features, certain technical and billing issues may arise. Overall, Starshipit proves to be a valuable tool for businesses aiming to optimize their shipping processes, with strong recommendations particularly for its support team.
Green Genius
Apr 18, 2024
on
Shopify
This company had turned into a joke. Basic functionality doesn’t work, zero support, contact numbers that don’t exist, and impossible to get hold off.
Will be uninstalling as soon as I can find replacement. I would avoid at all costs.
Phoenix
Mar 03, 2024
on
Shopify
I've had a dreadful experience. They asked me for a 5-star review before the software was even set up correctly (It's still not).
Slow response times with customer support, make sure you look at all options before signing up.
Wonsie | Clothing for Special Needs
Feb 07, 2024
on
Shopify
We've used Starshipit for a few months and it seems to be pretty good once you get used to it. It has integrated our Auspost, Etsy and Xero orders well. We also found there were several outages in peak trading months which stopped us from packing orders but it seemed to get resolved quickly each time.
It's quite a bit more expensive than other similar platforms so I tested this software last due to this reason.
Kuwaii
Dec 18, 2023
on
Shopify
Starshipit has saved us sooo much time! It's easy to set up and there's really good support available. Thanks Ron for getting us set up and helping along the way! Highly recommend.
Cashmere Syrups
Dec 05, 2023
on
Shopify
Easily the best shipping integration software we have used. Super easy to use and customer service back up is first class.
Very highly recommended, well done to all at Starshipit
Vala
Nov 26, 2023
on
Shopify
Setting up and using starshipit has been so easy - and i am not confident with technology!!
Ron from starshipit has really gone above and beyond to support me and has made the whole process super easy.
Highly recommend!
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