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Customer reviews: Starshipit shipping automation

Develop by Starshipit

Reviews (226)

Overall rating
4.5
### What Merchants Think Merchants using "Starshipit shipping automation" generally express satisfaction with the app's ability to streamline and automate their shipping processes. Many users highlight the remarkable customer service, especially praising specific team members for their support during onboarding and ongoing assistance. However, a few users experienced issues with the app's functionality and support responsiveness. ### Key Strengths - Excellent customer support and onboarding experience - Significant time-saving in shipping processes - Easy integration with various platforms - Strong automation features that enhance efficiency - User-friendly interface - Flexibility in connecting multiple carriers ### Common Concerns - Some users experienced technical issues, especially on Mac devices - Customer support responsiveness can be inconsistent - Reported bugs and errors affecting order fulfillment and tracking - Expensive for small businesses - Occasional unauthorized charges and billing issues ### Final Thoughts "Starshipit shipping automation" is well-received for its capability to automate and enhance shipping operations, backed by commendable customer support. While it offers robust integration and time-saving features, certain technical and billing issues may arise. Overall, Starshipit proves to be a valuable tool for businesses aiming to optimize their shipping processes, with strong recommendations particularly for its support team.

The Platform HQ

Mar 22, 2025  on Shopify

Would never sync all of our orders. Tried everything in support even using their debug tool to manually sync and it would keep skipping orders. You can't trust this program to manage your shipping if it loses orders.

Dear August

Mar 11, 2025  on Shopify

Starshipit and their team (especially Millie!) have made transitioning to the platform so seamless, it has honestly been the easiest integration for our e-comm business. Starshipit is saving us so much time manifesting and dispatching orders- we love it! Would recommend to any e-comm business looking to streamline their operations.

Liquid LEDs™

Mar 10, 2025  on Shopify

I give them a big fat ZERO stars for support. Their claim, "5-star support and onboarding included with every plan", is overstated. Don't expect any assistance from support; go straight to the FAQ for support....

FETCH & BARK

Jan 26, 2025  on Shopify

I had the pleasure of working with Millie to set up Starshipit for my e-commerce business, Fetch & Bark, and I couldn’t be happier with the experience! Millie was incredibly helpful, bubbly, and approachable throughout the entire process. She answered all my inquiries promptly and made everything feel so easy. Her positive attitude and clear communication made the setup stress-free, and she went above and beyond to ensure everything was running smoothly. I’m so grateful for her support and would highly recommend her to anyone needing assistance. Thanks, Millie—you’re amazing!

888 Supplements

Jan 19, 2025  on Shopify

Fabulous app, we do not have many online orders, however whenever we do it's a breeze! We have run into a couple of hiccups here and there, but the support from the StarShipit Team, specifically Millie, has been fabulous in resolving all the issues.

Fabio Soda

Jan 19, 2025  on Shopify

I have found the app to be very useful and easy to use. It saves a significant amount of time in processing orders for our business. Millie provided an excellent onboarding experience, making it simple to set up and start using the system. I would definitely recommend Sharshipit to others.

Lure Us In Pty Ltd

Jan 16, 2025  on Shopify

The transition to Starshipit (from another shipping program) has been well worth the effort. As is the case with any logistics changes there were a few hurdles to overcome but the onboarding team (Millie in particular) were extremely helpful, and communicated well throughout the entire process. If anyone has the opportunity to work with the Starshipit team I would highly recommend it.

Lawnhub

Jan 13, 2025  on Shopify

This app saved our business 100's of hours during Black Friday 2024. I wish we discovered this app sooner than we did. We are now working with the pick & pack app which will further save time for not only our team, but ensuring our customers receive their order quicker.

Premier Card Grading Australia

Jan 13, 2025  on Shopify

Extremely easy to use, great support team and all round amazing platform. Big thank you to Tiia, for all her help in getting set up :)

Caravan Chai

Dec 18, 2024  on Shopify

Millie was absolutely fantastic in my on-boarding weeks and has been lovely to work with her. The program has been a god send and has made our shipping process so much more efficient. We had a few little niggles but easy fixes and the support has been great - happy indeed!

Gingham & Heels

Dec 11, 2024  on Shopify

Customer care and service is appalling. Have had an issue with dispatching partial shipments for 3 weeks. Their support team is looking into it but is showing 0 urgency in resolving the issue. Emails are going unanswered for days. We have 500+ orders and counting which cannot be dispatched and still no solution or updates from the StarShipIt team. This has occurred over Black Friday and during our Christmas peak trade. If you need a reliable provider, this is not it. Run!

APSLEY AND COMPANY

Dec 08, 2024  on Shopify

Very pleased with Starshipit, so easy to use and the support are amazing! Always so happy to help. The automations are great and save so much time. Highly recommend

Berton Vineyard

Dec 03, 2024  on Shopify

Star Ship It has been an excellent integration tool to avoid double handling and save time in fulfilling orders from our Shopify website. Millie was an excellent and very efficient onboarding helper, always checking in on us.

buj

Nov 25, 2024  on Shopify

Adam our onboarding expert was the best part of integrating with Starshipit, he made is so easy to join, to set up and was so quick to respond back to queries and concerns. The app is great and allows us to easily collate all our orders without inputting all the customer's details into a courier site. It has helped us save so much time!

MrBirdBox

Nov 24, 2024  on Shopify

Good but could be great. + support is excellent + onboarding + easy to use - app is buggy on Mac. I need to use online portal. - direct print does not work for mac - expensive for small business - unable to book pickup for teamGE Please fix the Apple app.

Enki Apothecary

Nov 22, 2024  on Shopify

Generally very useful app for most carriers. Very quick to print. However there are some technical issues and bugs that come up once in a while that take time to fix - best to have a dedicated team meber to manage Starshipit implementation to fix these as they come up. Ron from Starshipit has been very helpful in onboarding us and our carriers. I generally recommend this to business that want visibility and flexibility in their shipping & fulfillment.

Nana-J

Nov 19, 2024  on Shopify

Millie has made my onboarding process exceptionally seamless, saving me plenty of time and effort - and really taking the time to understand my business and it's needs. She was extremely attentive to detail and super personable making the process very enjoyable. I would recommend Starshipit wholeheartedly.

Dr Glitter✨

Nov 11, 2024  on Shopify

Such a great experience with Starshipit so far. It's a process setting it up but the onboarding service is great and once it is set up, everything is so easy. Thanks Starshipit!

Oh Flossy

Nov 10, 2024  on Shopify

We should have made the move to Starshipit sooner! We've been extremely happy with the functionality of the app, which has saved us a large amount of time each day with our fulfilment processes. Having the ability to set up auto rules and connect multiple carriers has been a game changer. One key feature we love is the ability for the platform to choose the right carton size for our shipment, saving us money across our shipments. A huge shout out to Ron for our onboarding and making integrating a breeze.

GO Industrial

Nov 03, 2024  on Shopify

Starshipit optimized our fulfillment and shipping process, saving us time, effort, and resources. Tons of features and options to customize according to what you need operationally. Amazing support team from enquiry, to setup, actual implementation, and even after the launch. Always ready to help and quick response.

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