We started using Starshipit in order to use Uber Delivery. However, we encountered issues right from the setup stage, and it’s been over a month now without resolution. Uber’s support has clearly stated that Starshipit needs to create an admin account for us, but Starshipit has been passing the buck and not addressing the problem. To this day, it’s still unresolved. They don’t reply to our emails, and despite paying for Starshipit, we have not been able to use it at all. This is by far the worst Shopify app service we have ever experienced — without exception.

Good when it works, but avoid having any issues as customer service is non existent and wont respond to emails.

The Starshipit app works well, and the support team is quick to respond. I recently encountered some issues with plan changes, but they were quickly resolved. Thank you very much!

We offer quite a variety of different sized products and use several delivery partners which can make shipping complex. The starshipit app helped us to streamline this process and accurately attribute the correct rate to our orders which has been a game changer. Big thanks to the Starshipit team (especially Millie) for helping us get everything set up!

Millie has been amazing and so patient with onboarding our new business. Starshipit is so easy to understand because of her and it's been fantastic while we've just started out. It's an easy integration and simple once explained. She adapted around us for meetings and was so obliging. Thank you so much!

This app is very intuitive and easy to use. It has saved us hours of time on dispatch for our e-commerce business already, and I can see as we grow it will add even further value to streamline our back-end processes. I was blown away by the professional support received from the first point of contact through to the onboarding. Thanks Sahan and Millie!

Would never sync all of our orders. Tried everything in support even using their debug tool to manually sync and it would keep skipping orders. You can't trust this program to manage your shipping if it loses orders.

Starshipit and their team (especially Millie!) have made transitioning to the platform so seamless, it has honestly been the easiest integration for our e-comm business. Starshipit is saving us so much time manifesting and dispatching orders- we love it! Would recommend to any e-comm business looking to streamline their operations.

I give them a big fat ZERO stars for support. Their claim, "5-star support and onboarding included with every plan", is overstated. Don't expect any assistance from support; go straight to the FAQ for support....

I had the pleasure of working with Millie to set up Starshipit for my e-commerce business, Fetch & Bark, and I couldn’t be happier with the experience! Millie was incredibly helpful, bubbly, and approachable throughout the entire process. She answered all my inquiries promptly and made everything feel so easy. Her positive attitude and clear communication made the setup stress-free, and she went above and beyond to ensure everything was running smoothly. I’m so grateful for her support and would highly recommend her to anyone needing assistance. Thanks, Millie—you’re amazing!