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Customer reviews: Square Integration ‑ DPL

The Square POS Shopify Integration app syncs in-person and online sales, streamlining inventory and payment management. This review covers its features, user feedback, and key considerations to help merchants evaluate its fit for their business.

Reviews (78)

Overall rating
4.6

What Merchants Think

Merchants generally find "Square Integration ‑ DPL" to be a valuable tool, particularly for its ease of use and responsive customer service. Many users appreciate the seamless integration it provides between Square and Shopify, aiding in efficient inventory management and POS functionality. While most feedback is positive, a few technical issues have been noted.

Key Strengths

  • Seamless integration between Square and Shopify for inventory and POS management.
  • User-friendly interface that is easy to set up and manage.
  • Excellent customer service and support, available for troubleshooting and guidance.
  • Flexibility and customization options offered to fit various business needs.

Common Concerns

  • Some users experience occasional syncing issues, particularly with product updates.
  • Customer service hours do not always align with all time zones, causing inconvenience for some users.
  • A few technical glitches reported, requiring manual intervention for syncing.

Final Thoughts

The overall reception of "Square Integration ‑ DPL" is positive, with many users recommending the app for its core functionalities and exceptional support team. As a robust solution for syncing Square with Shopify, it successfully addresses the inventory and POS integration needs of merchants, despite some minor technical hiccups.

Crystal Portal

Nov 07, 2024  on Shopify

The customer service team is helpful, but their developers are not available during the day for my store when I normally need them, which is EST. The inventory doesn't update itself when you update skus, the developer team has to do it manually, which is proving to be problematic so far. I'm giving it a chance and will update the review after we see how it goes.

Donarch Fine Chocolate

Nov 04, 2024  on Shopify

Installed app, got a booking to configure via google call. Was very helpful in checking settings and talking about possible use cases. Great service, App does what it says on the box.

Crystal Portal

Oct 24, 2024  on Shopify

Hem was extremely helpful in all regards. Immediately got on a google meeting with me and started screensharing so I could figure out the exact steps I needed to take to solve my issue.

Lids4Kids ACT

Oct 15, 2024  on Shopify

We've used Square for years but needed a robust online shop option. This is a great option that allows us to use the existing POS products we've invested in (which are brilliant in Australia) without a new investment in the Shopify technology that doesn't operate well here yet. We've had some technical issues but Surya and the team fixed them quickly and even provided a small discount as we are a charity which we greatly appreciate. It looks like a great integration, very clear and will allow us to optimise across two platforms. Reasonable price to avoid costly equipment upgrades and more training on new POS system.

Morgan Grove Boutique

Oct 13, 2024  on Shopify

I really enjoy this app! I had to talk to customer service, and they were able to help me in no time!

Summer Candle Co

Oct 06, 2024  on Shopify

Nice and easy to use. I needed some guidance, and the support team was around to assist to resolve within 5 mins! Highly recommend

Charming Bikinis

Sep 10, 2024  on Shopify

I needed help quickly and Pratik jumped on a google meet call with me and helped me! Great service! Thank you!

Hayaljewels

Sep 03, 2024  on Shopify

Has issues with connecting my products and Patrick really helped me figure out everything and even give me tips on how to use app. Very helpful and professional

Tea Life

Aug 27, 2024  on Shopify

Phew, thank you for making a more affordable square sync app, I've just switched over from a really overpriced app and will use for a long time as long as it works okay.

SAGE Living & Homewares

Aug 19, 2024  on Shopify

First time using the app and needed help and Ronex has been super helpful and walked me through everything.

Burnt Honey Bakery

Aug 08, 2024  on Shopify

I'm still completing the initial setup but so far it seems easy to use and the customer support has been very quick, responsive and helpful.

My Store

Aug 06, 2024  on Shopify

It is very helpful and efficient Ronex is one of the best customer service employees I have encountered he was very helpful and I learned a lot of new things while he helped me. Very funny too!

ROYALUX PARIS

Aug 05, 2024  on Shopify

Un super service client et une équipe à l'écoute. L'application est facile à utiliser et fait exactement ce qu'elle est censée faire. La synchronisation entre notre système PDV square et Shopify est fluide jusqu'à présent. Je le recommande.

Burnt Honey Bakery

Jul 24, 2024  on Shopify

I'm still completing the initial setup but so far it seems easy to use and the customer support has been very responsive and helpful.

The Dance Bag

Jul 15, 2024  on Shopify

So far I have had a great experience with this app! I love that I am able to schedule a demo call with an agent when I have questions.

Rigolette's Treasures

Jan 29, 2024  on Shopify

Outstanding app! When I first started looking for an app to integrate my Shopify and Square products, I tried several but none of them really resonated with me. I tried this app and, at first, I wasn't fully satisfied with the results. After having discussions with the app developer and providing feedback on the issues that I was having, his team completely re-designed the app and all I can say is that it is working flawlessly. The team is outstanding and will go above and beyond to ensure that the app fully meets the needs of the user. I look forward to what they have planned for this app for future updates and I highly recommend it!!

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