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Customer reviews: Square Integration ‑ DPL

The Square POS Shopify Integration app syncs in-person and online sales, streamlining inventory and payment management. This review covers its features, user feedback, and key considerations to help merchants evaluate its fit for their business.

Reviews (72)

Overall rating
4.6

What Merchants Think

Merchants generally find "Square Integration ‑ DPL" to be a valuable tool, particularly for its ease of use and responsive customer service. Many users appreciate the seamless integration it provides between Square and Shopify, aiding in efficient inventory management and POS functionality. While most feedback is positive, a few technical issues have been noted.

Key Strengths

  • Seamless integration between Square and Shopify for inventory and POS management.
  • User-friendly interface that is easy to set up and manage.
  • Excellent customer service and support, available for troubleshooting and guidance.
  • Flexibility and customization options offered to fit various business needs.

Common Concerns

  • Some users experience occasional syncing issues, particularly with product updates.
  • Customer service hours do not always align with all time zones, causing inconvenience for some users.
  • A few technical glitches reported, requiring manual intervention for syncing.

Final Thoughts

The overall reception of "Square Integration ‑ DPL" is positive, with many users recommending the app for its core functionalities and exceptional support team. As a robust solution for syncing Square with Shopify, it successfully addresses the inventory and POS integration needs of merchants, despite some minor technical hiccups.

Firework Superstore

May 15, 2025  on Shopify

In trial stage at moment , had a few questions and online help was very swift and very helpful. Apps currently seems to do everything i was hoping. So far would recommend. We have been using Squareup for several years and frustrated with the online side , so we moved online to Shopify and our Epos is with Squareup , we had already invested in many Squareup Terminals. Hopefully this app will keep our ONLINE & EPOS in sync.

Change Clothing

Apr 24, 2025  on Shopify

Surya was finally able to explain why some items were not able to be moved to Square. Once we knew why, it was a very simple fix. This app seems to be more reliable at adjusting inventory both ways once its set up. Other apps used for the same purpose have unexpectedly quit. So far so good with this one!

LEFFLER LEATHER GOODS

Apr 22, 2025  on Shopify

This app is incredibly user-friendly and intuitive. Setup was straightforward and customizable to suit my specific needs. Transferring my products was smooth and hassle-free. What truly stands out is the customer support—live chat is responsive, and they even offer video calls to ensure everything is running smoothly. A great experience from start to finish.

Notown Goods

Apr 18, 2025  on Shopify

Can't get it to work properly. After a ton of work and a few calls with support, I still can't get it to sync most of my inventory. Importing products from Square to Shopify is incomplete and incorrect. Doesn't import all the information (description does not import) and imports some of it incorrectly (changes the name of the vendor from what I have listed in Square to the name of my store, which I then have to fix). Uninstalling and trying a different app.

Proving Grounds Coffee Co.

Mar 07, 2025  on Shopify

Ronex was super helpful and jumped on a Google Meet with me to help me sync my Shopify to Squarespace inventory. This is why I love Shopify and recommend it to all of my clients. Thanks Ronex!

Gaysha Paint & Pattern

Mar 03, 2025  on Shopify

Kusum was very helpful and explained to me how to connect more than one Shopify location to Square. Kusum is very knowledgeable and helped me with another inventory issue that will help me to get set up correctly. Overall, a great service and instant response !

Huntsvillustrated

Jan 13, 2025  on Shopify

Very easy to set up and customer service was responsive. I am switching over from Trunk Inventory and I find the interface a lot easier to manage and understand.

Anchor Gear Co.

Jan 12, 2025  on Shopify

So far liking the simplicity of this app even though I have just downloaded it. The customer service was very good.

KayakGadgets

Jan 06, 2025  on Shopify

Just getting started with Square on my Shopify account. The syncing of Square Integration - DPL is easy, but I did have one issue of which the Support team assisted with ASAP. So far I like this app.

Scents Of Reverie

Jan 06, 2025  on Shopify

I am so happy this app exists!! I love shopify's website but don't like their POS systems. Square has awesome POS systems for in person selling. I love that this app provides an easy way to use both by syncing inventory! They also have a great customer service team to help make sure the integration goes smoothly. Pratik K helped me solve any issues I was running into and even showed me more ways to use the app that I didn't know about!

My Store

Dec 31, 2024  on Shopify

HE DID AMAZING AND GUIDED ME SO MUCH. I WILL REACH OUT TO HIM AGAIN AND HE HAS GREAT CUSTOEMR SERVICE. THANK YOU

My Store

Dec 04, 2024  on Shopify

Surya did a really good job explaining the issue I had to me and it helped immensely in understanding why my products weren't uploading from square to Shopify

EWC ETLIViN WiNE CLUB

Dec 03, 2024  on Shopify

To be honest I have not tried yet the app, but I want to thank Kusum for the great service and support I have received. I needed to have some clarification and the support was great. Later I will add also a review about the app. I have high hope about it.

Miles at Trout Creek Outfitters

Nov 26, 2024  on Shopify

Krishna has been a huge help with my Square to Shopify integration. Very flexible hours for support. I am new to this scene and Square Integration DPL has made it a nearly seamless transition. I would recommend this app to anyone that needs to migrate products and customers!

My Store

Nov 19, 2024  on Shopify

Kusum was lovely and very helpful. I was having trouble and was offered a meet call as soon as possible to talk me through the app and answer any questions I had.

J&H Tackle

Nov 13, 2024  on Shopify

Support is Ok. But the app is not working normally. Sync orders and inventory levels - are Ok. But if you need to sync products - you will have all possible and impossible errors. Just a last case - you can sync a product just after renaming this product in Shopify.

PopsGalore

Nov 11, 2024  on Shopify

Customer service was kind and patient through the turtorial. I will start using this app and see how it goes.

Crystal Portal

Nov 07, 2024  on Shopify

The customer service team is helpful, but their developers are not available during the day for my store when I normally need them, which is EST. The inventory doesn't update itself when you update skus, the developer team has to do it manually, which is proving to be problematic so far. I'm giving it a chance and will update the review after we see how it goes.

Donarch Fine Chocolate

Nov 04, 2024  on Shopify

Installed app, got a booking to configure via google call. Was very helpful in checking settings and talking about possible use cases. Great service, App does what it says on the box.

Crystal Portal

Oct 24, 2024  on Shopify

Hem was extremely helpful in all regards. Immediately got on a google meeting with me and started screensharing so I could figure out the exact steps I needed to take to solve my issue.

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