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Customer reviews: Square Integration ‑ DPL

Reviews (54)

Overall rating
4.9

What Merchants Think

Merchants generally find "Square Integration ‑ DPL" to be a valuable tool, particularly for its ease of use and responsive customer service. Many users appreciate the seamless integration it provides between Square and Shopify, aiding in efficient inventory management and POS functionality. While most feedback is positive, a few technical issues have been noted.

Key Strengths

  • Seamless integration between Square and Shopify for inventory and POS management.
  • User-friendly interface that is easy to set up and manage.
  • Excellent customer service and support, available for troubleshooting and guidance.
  • Flexibility and customization options offered to fit various business needs.

Common Concerns

  • Some users experience occasional syncing issues, particularly with product updates.
  • Customer service hours do not always align with all time zones, causing inconvenience for some users.
  • A few technical glitches reported, requiring manual intervention for syncing.

Final Thoughts

The overall reception of "Square Integration ‑ DPL" is positive, with many users recommending the app for its core functionalities and exceptional support team. As a robust solution for syncing Square with Shopify, it successfully addresses the inventory and POS integration needs of merchants, despite some minor technical hiccups.

Huntsvillustrated

Jan 13, 2025  on Shopify

Very easy to set up and customer service was responsive. I am switching over from Trunk Inventory and I find the interface a lot easier to manage and understand.

Anchor Gear Co.

Jan 12, 2025  on Shopify

So far liking the simplicity of this app even though I have just downloaded it. The customer service was very good.

KayakGadgets

Jan 06, 2025  on Shopify

Just getting started with Square on my Shopify account. The syncing of Square Integration - DPL is easy, but I did have one issue of which the Support team assisted with ASAP. So far I like this app.

Scents Of Reverie

Jan 06, 2025  on Shopify

I am so happy this app exists!! I love shopify's website but don't like their POS systems. Square has awesome POS systems for in person selling. I love that this app provides an easy way to use both by syncing inventory! They also have a great customer service team to help make sure the integration goes smoothly. Pratik K helped me solve any issues I was running into and even showed me more ways to use the app that I didn't know about!

My Store

Dec 31, 2024  on Shopify

HE DID AMAZING AND GUIDED ME SO MUCH. I WILL REACH OUT TO HIM AGAIN AND HE HAS GREAT CUSTOEMR SERVICE. THANK YOU

My Store

Dec 04, 2024  on Shopify

Surya did a really good job explaining the issue I had to me and it helped immensely in understanding why my products weren't uploading from square to Shopify

EWC ETLIViN WiNE CLUB

Dec 03, 2024  on Shopify

To be honest I have not tried yet the app, but I want to thank Kusum for the great service and support I have received. I needed to have some clarification and the support was great. Later I will add also a review about the app. I have high hope about it.

Miles at Trout Creek Outfitters

Nov 26, 2024  on Shopify

Krishna has been a huge help with my Square to Shopify integration. Very flexible hours for support. I am new to this scene and Square Integration DPL has made it a nearly seamless transition. I would recommend this app to anyone that needs to migrate products and customers!

My Store

Nov 19, 2024  on Shopify

Kusum was lovely and very helpful. I was having trouble and was offered a meet call as soon as possible to talk me through the app and answer any questions I had.

J&H Tackle

Nov 13, 2024  on Shopify

Support is Ok. But the app is not working normally. Sync orders and inventory levels - are Ok. But if you need to sync products - you will have all possible and impossible errors. Just a last case - you can sync a product just after renaming this product in Shopify.

PopsGalore

Nov 11, 2024  on Shopify

Customer service was kind and patient through the turtorial. I will start using this app and see how it goes.

Crystal Portal

Nov 07, 2024  on Shopify

The customer service team is helpful, but their developers are not available during the day for my store when I normally need them, which is EST. The inventory doesn't update itself when you update skus, the developer team has to do it manually, which is proving to be problematic so far. I'm giving it a chance and will update the review after we see how it goes.

Donarch Fine Chocolate

Nov 04, 2024  on Shopify

Installed app, got a booking to configure via google call. Was very helpful in checking settings and talking about possible use cases. Great service, App does what it says on the box.

Crystal Portal

Oct 24, 2024  on Shopify

Hem was extremely helpful in all regards. Immediately got on a google meeting with me and started screensharing so I could figure out the exact steps I needed to take to solve my issue.

Lids4Kids ACT

Oct 15, 2024  on Shopify

We've used Square for years but needed a robust online shop option. This is a great option that allows us to use the existing POS products we've invested in (which are brilliant in Australia) without a new investment in the Shopify technology that doesn't operate well here yet. We've had some technical issues but Surya and the team fixed them quickly and even provided a small discount as we are a charity which we greatly appreciate. It looks like a great integration, very clear and will allow us to optimise across two platforms. Reasonable price to avoid costly equipment upgrades and more training on new POS system.

Morgan Grove Boutique

Oct 13, 2024  on Shopify

I really enjoy this app! I had to talk to customer service, and they were able to help me in no time!

Summer Candle Co

Oct 06, 2024  on Shopify

Nice and easy to use. I needed some guidance, and the support team was around to assist to resolve within 5 mins! Highly recommend

Charming Bikinis

Sep 10, 2024  on Shopify

I needed help quickly and Pratik jumped on a google meet call with me and helped me! Great service! Thank you!

Hayaljewels

Sep 03, 2024  on Shopify

Has issues with connecting my products and Patrick really helped me figure out everything and even give me tips on how to use app. Very helpful and professional

Tea Life

Aug 27, 2024  on Shopify

Phew, thank you for making a more affordable square sync app, I've just switched over from a really overpriced app and will use for a long time as long as it works okay.

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