For the products shipped from EU and shipped to EU, the shipment time being shown is 15-30 days. Hilarious!

I had a very disappointing experience with the fulfillment service Sprocket on Shopify. Despite their positive reviews, I would not recommend them. I was charged twice for a prebuilt store, but what I received was an empty template without products or customization. Their customer support was unresponsive and unhelpful, constantly saying they'd get back to me, but they never did. I decided to cut my losses after being charged for something I didn’t receive, but they then charged me $200 for a monthly subscription to a non-provided store. After months of back-and-forth, they promised a 50% refund, but seven months later, I still haven't received anything. Save yourself the time and frustration; avoid this service.

I strongly recommend that you do not download this software, it is really disgusting. There was obviously a 14-day free trial period, but after choosing it, I couldn’t cancel it at all. I uninstalled it after watching it for a few minutes after downloading it for the first time. But they still deducted my money, tried to cancel the subscription several times, but refused to return my money. It’s really disgusting.

I am having the worst time ever with Spocket's Tech and Customer Service. At the point, it seems I've been in contact with all their agents and bots. Yet none is able to help me move my account along. I opened the account a week ago and up till now, I dont have a working Shopify store. They deleted the wrong store and I have tried all I could to move things along - even opening another Shopify store at my own expense. unfortunately I paid for the Empire annual package and even though Im still within the 14 days trial, I can't get out without losing all that. I am a very small business hoping to start work as quickly as possible. 1 week is down and now no one is communicating with me. I have an account but no store to push all the products to. So no trading. I am really at my wit's end because I see all theses agents online and I write to them - respectfully - but I am being ignored. It seems no one knows what they are doing and I get conflicting advices from each of them! At this point, I just need to be able to cancel and get my money back. What could be improved? Tech Support and Customer Service.

Garbage platform. Customer service is painfully slow. Don't let the fancy purple paywall convince you this is a good platform. They automatically set seller processing and shipping times to 1 day, so that they appear to ship orders fast when in reality it takes 2 weeks. Even the sellers weren't aware of the 1 days processing time shown on their seller profiles. Each vendor can be found on Oberlo or AliExpress. A lot of the sellers on Spocket are drop shipper's themselves. They have no protections in place for the seller or customer. You are just left to dry if something goes wrong.

Don't install this app! They have stole my money! I was trying the application in the free trial and decided to deinstall the app. This was before the trial ended, and they still wrote down money from my credit card! Thieves! Don't install this app!

IF I CAN RATE ZERO I WILL this people fraud i deleted the app 9 days after trying it in the free trail period "so over priced" then they charged me and when i reach out they told me they can only refund me either 20% or give me 1 month free trail. AVOID IT AT ALL COSTS

我8月19日安裝Spocket，在9月2日卸載，這符合他們答應的14天免費試用規定，可我卻在9月4日收到PayPal的59.99美元的扣款通知，經寫信去客服部門詢問也都不回答，跟當初他們要招攬我安裝該軟件天天來信的情況，真有天壤之別，在Shopify後臺沒有顯示扣款記錄，可他們似乎跳過Shopify的規定，私下跟我扣的款，所以我判斷這是一家非常不好的公司。 Complaint to Shopify about SpocketI installed Spocket on August 19th and uninstalled it on September 2nd, which complies with their promised 14-day free trial period. However, on September 4th, I received a notification of a $59.99 USD deduction from PayPal. Despite writing to the customer service department for inquiries, I did not receive any response. This is a stark contrast to the frequent emails they sent to persuade me to install the software initially. There is no record of the deduction in the Shopify backend, indicating that they bypassed Shopify's regulations and deducted the amount privately. Therefore, I conclude that this is a very unethical company.

When I closed a older store of mine they robbed my money and didn't cancel it. even though I didn't use any of their services. Don't install this if you don't want to get scammed. BTW, there is no free plan like they said and you can't enter the app without selecting a paid plan.

BEWARE of this app. I downloaded the app only to see that most of the products on there are cheap junk and unsuitable for the standards of manufacturing I have for my website. I uninstalled the app the same day that I deleted it. However, they claim that uninstalling it was not enough to CANCEL the subscription after the trial period. They charged me $39.99 at the end of the trial period even though I never used the app even once, never set it up, nor sold any products from it. They claim this was made clear in the Terms and Conditions and refuse to give me a refund. However, with every other app I have ever used on Shopify, to uninstall it is enough to cancel the subscription or service and no additional cancellation was ever needed. This is intentionally misleading and manipulative. It was only after I went in and delinked the service from my PayPal account after discovering the charge that the consider it "canceled". EXTREMELY DISHONEST AND INFLEXIBLE COMPANY. I DO NOT RECOMMEND.

Beware of this company and the sketchy terms and conditions they have. I signed up and paid for a year subscription in August of 2023. In August 2024 they never sent me any emails alerting me of the upcoming renewal date. They just sucked $288.00 out of my account and didn't notify me until hours later. I immediately sent them a email telling them I wanted to cancel the subscription because I just do not use the service enough to justify the cost. After days of back and forth emails with several different people, they finally said they can not and would not refund my money. That is just bad business. I just dent do business with shady companies like Sproket.

Spocket charged me without my authorization 2 months after I ended my subscription, simply because I opened the app up. I did not click any payment authorization. This is a fraudulent website. Stay away!

The Shopify App store advertises that there is a free plan, not trial, for Spocket but after i installed and created the account, it asked me 3 questions then wouldn't let me continue without choosing a plan that you have to pay for. It does offer the 14 day free trial for all their plans.

The website freezes a lot.

I'm looking through Spocket for the millionth time after installing and reinstalling it. The real variety of products is in the aliexpress section which are just links to aliexpress products/sellers, not only can you import aliexpress for free with DSers, but blindly adding aliexpress linked products from spocket to your store is one sure way to ruin your reputation before you even start. Why? Most aliexpress products now are promoted by "CHOICE," the aliexpress version of Amazon, meaning aliexpress and choice will be all over the package your customer recieves. Meanwhile the US options are literally just random things added by random sellers they allow on the platform, looks like a thrift shop, bad images, immature and vague description etc, and we're expected to pay $40 just to get started building a thriftshop lol. Not to mention that their listings are so high expecting you to be okay with a few dollars, as if youre not going to be investing in paid ads which leaves you nothing. WARNINGGGGG: I never opted for a subscription plan, not even a free trial. Just downloaded it for a day to look at their offerings then uninstalled the app. My paypal said I have an "auto-pay" of $39.99 scheduled for Spocket, I signed in to my spocket account again, it was showing that I def have the free plan with no subscription on. I was only able to cancel the auto pay directly from my Paypal since the spocket account shows as free trial. I have no idea how it fished my paypal info, prob because paypal is connected to shopify. Beware, if you're credit card is the one connected to shopify the auto pay may not be as obvious.

Price Is Very High I compare All some Products 40$ to 62$ Defrance { Men's Striped Polo Neck Cotton Blend White, Maroon T-shirt } This T-shirt is available on other websites selling for 2$ Spoket Selling 64$ it is Big Defrance I checked 5 to 10 Products Some Products are good But some Products have Very High Prices

Spocket’s product selection for the Australian market is limited, which didn’t align with my business needs. The no-refund policy adds to the frustration when the service doesn’t meet expectations. Unfortunately, it didn’t provide the value I was hoping for.

Regarding Jubilee This is the second review that I am writing as my issues have yet to be resolved. I had what I thought was a productive conversation with Rochelle after my first review. However, it was a lot of lip service and NOTHING has been resolved to date. 1) I have PAID FOR products, by a customer that have not shipped in over 15 days. However, I was given a USPS tracking number for products that are still showing in “Pre-Ship”, which means a label was created by the supplier at their office, but no product has been provided to USPS. (Supplier FL Beauty). 2) I have PAID FOR product, by a customer that I cannot check out on the Jubilee site because the supplier MB Beauty is having “known check-out issues” per Rochelle. I was asked to allow 48 hrs. to correct the issue. It has now been 144 hours and I still can’t check out products. If this would potentially affect the revenues of Jubilee, why wouldn’t they put pressure on MB Beauty to have it resolved expeditiously??? ANSWER: MB Beauty is OWNED by Jubilee, it does not impede their bottom line. FRAUD: I called back the number that Rochelle and I spoke on, and low and behold it was the dropshipping company SPOCKET. Based on the level of poor service I can only assume that their 474 five star reviews are either paid reviews or AI generated reviews. I have NEVER, and I mean EVER had this deplorable level of service in a B2B seeting. SHAME ON YOU Jubilee for not acting at all. (I am a new customer of yours. Less than a month) and this is my first impression. SHAME ON YOU Spocket for not having checks and balance on your operations and allowing this level of service. SHAME ON YOU Shopify for allowing a company to operate on your website who have who have these business practices. I am a hard-working person with a family to support, who is trying to start a small business with my personal hard-earned money, from my day job and this is what I get after paying for a Shopify membership and their ad-on, after paying Jubilee membership and after paying for Spocket. What’s Next: You now have 24 hours to RESOLVE my issues. Or my next correspondence will be… 1) Send a formal complaint to the U.S. Attorney General naming Jubilee, Spocket & Shopify. 2) Send a formal complaint to the BBB (Better, Business Bureau) naming Jubilee, Spocket & Shopify. 3) Go into extreme detractor mode on Jubilee, Spocket & Shopify on Google, Yelp, Birdeye reviews. I will post a review weekly or even DAILY until this is resolved. Please resolve my issue NOW!

3rd class app and developers are not even trying to put any efforts in this app. It takes hours and hours to import products and sometimes no products are even imported. Now I deleted all my products from spocket still I can’t uninstall this app due to an error that says inventory is present in spocket. Don’t waste your time with this app.