This company is definitely a scam with unethical business practice From day one I requested a refund and my request was approved, but since 12/26/2024 I have been sending them messages daily and unfortunately they have not sent my money. I filmed the conversation and will post a video on YouTube so you can benefit from my experience.

⭐☆☆☆☆ SCAM COMPANY – STAY FAR AWAY!!! I USED SPROCKET FOR A YEAR AND CANCELED BEFORE MY RENEWAL DATE. EVER SINCE THEN, THIS COMPANY HAS BEEN NONSTOP TRYING TO CHARGE MY CARD FOR NEARLY $300 EVERY 2–3 DAYS FOR THE LAST THREE MONTHS. MY BANK KEEPS BLOCKING THEM, BUT THEY WON’T STOP. IT’S HARASSMENT, AND IT’S INSANE. TO MAKE MATTERS WORSE, THEY SIGNED ME UP FOR A FREE TRIAL OF SOME STUPID APP CALLED DROP GENIUS—WHICH I NEVER ASKED FOR, NEVER USED, NEVER WANTED—AND THEN HAD THE NERVE TO CHARGE ME $100 FOR IT. WHEN I REACHED OUT, THEY PROMISED A REFUND. I WENT THROUGH ALMOST 50 EMAILS WITH THEIR TEAM OVER FIVE MONTHS, CONSTANTLY BEING TOLD “YOU’LL GET YOUR REFUND SOON.” THEN OUT OF NOWHERE—THEY GHOSTED ME. NO REFUND. NO REPLIES. JUST SILENCE. THIS COMPANY IS A STRAIGHT-UP SCAM. THEY LIE. THEY STEAL. THEY HIDE. DO NOT TRUST THEM. THEIR “SUPPLIERS” CAN BE FOUND EASILY WITH A SIMPLE GOOGLE SEARCH. THEY’RE JUST A WORTHLESS MIDDLEMAN TRYING TO MILK YOU FOR EVERYTHING THEY CAN. STAY AWAY FROM SPROCKET. THEY ARE CROOKS. THEY RIP PEOPLE OFF. THEY ARE EVERYTHING WRONG WITH E-COMMERCE APPS.

I have used Spocket for a while now. Usually, I have a good experience; however, I placed an order with a supplier, and the spocket system has duplicated the order 27 times leaving me out of pocket a lot of money as the transactions have all been completed. Money has been taken from my bank account! The customer service has been awful, and the only response I get from them is, "We've already reached out to the supplier and asked them to cancel the duplicate orders." This happened at the beginning of the week, and it's now the end with no clear resolution from Spocket. This should not be this difficult. I have now gone through PayPal to dispute the duplicates, as I'm still waiting for thousands of dollars to be returned to my bank account. There are also credit card and transaction fees that I doubt I will get back from Spocket.

worst app in this dropshipping market. not working properly and way expensive. useless

Be careful! Their payment system is not transparent. They continue to charge directly to your card even after you remove the app from your store.

Long ago, I removed this app from my Shopify store, but a dropshipper STILL refused to remove my handmade products from their website. I revoked authorization last YEAR for this arrangement. The store is Veautie.com, and they had the audacity to send me an email saying that they're allowed to sell my products through the CANCELLED Sprocket arrangement. I WANT THIS RESOLVED!! VERY UNPROFESSIONAL!!

Meget useriøs app. Umulig å avbryte medlemskap!

nicht benutzbar, muss bezahlt werden

I am extremely dissatisfied with my experience with Spocket. After one year of using their service and paying $948 for an annual subscription (12/2023 to 12/2024), I only managed to sell 3 products, as all other orders were either canceled or undeliverable. Throughout the entire period, there were frequent synchronization issues that caused numerous problems. Despite these recurring issues, I communicated politely and attempted to resolve matters fairly and openly. While the Spocket support team responded quickly, they often could only mediate. Suppliers were frequently unreachable, and there were long wait times. Delivery times were often not met, or products were canceled afterward. When I wanted to cancel due to these difficulties, I was offered a 3-month free plan. However, this could only be activated if I switched from PayPal to a credit card. After providing my credit card details, I was promised an additional three-month free extension, and the subscription was supposed to continue afterward. Instead, at the end of the contract period, I was charged another annual fee of $948. The promise of an anytime downgrade option is also misleading, as this only occurs with an additional payment and is credited to the existing plan. Moreover, canceling the plan results in immediate loss of access, despite having paid, and all communication via chat is cut off. After 4 to 5 back-and-forth emails with a senior customer service representative, I was offered a 50% refund of the $948 Unicorn Plan, which I find outrageous and unacceptable. If the service had been perfect, I would have only needed a Pro Plan for $288, as only 30 premium products were relevant to me. During my time using Spocket, there were a total of 10 orders, only one of which was fulfilled. The products and service provided by Spocket are not competitive in the European market. Additionally, it became apparent over time that about 80% of the products come from BigBuy and are merely sub-products on the European market. To date, there has been no solution, and all communication with the support team via chat is now blocked. Communication is now only possible with senior managers, and since Spocket is based in Vancouver, Canada, there is a significant time difference. Beware and stay away from Spocket. In light of this negative experience, I cannot recommend Spocket at all.

Can`t recommend! The worst platform I have used ever and I have tried them all! There is not even one thing working properly. Order fulfillment is a big disaster and the fees for shipping and transaction are so high that I have to increase the price so high that the customers wont buy. So I am spending on ads and on this platform a whooping 100 Bucks and I am not really sure for what here!!!! Even when checking the price suggestions. the suggested retail price is lower than when putting item cost, shipping cost and fees together. I don`t know which light bulb came up with that, but this is just ridiclious. From 10 Orders, 6 has been canceled and I am still awaiting my refund which they hold back. This is totally wrong Shipping cost from EU countryx to EU country is higher than any international shipping service would charge. A warehouse in Spain ships to the US for 8.99USD and to England for 5.99USD. Then the shipping cost from Spain to Germany which costs usually 4-6USD, is charged with crazy 18.99USD. No one actually cares what price is set and there is no real professionalism behind there!

no free plan

It's easy to use, but the data shared about the products is lacking for online sales. For instance, the EAN codes are lacking, and affiliates and SEO/Google Shopping platforms block these products for publication as they are not seen as 'authentic'. Additionally, the quality of supply is quite poor. They only have small brands, without EAN codes. We don't know if products are tested, so it's shady. When we highlighted our concern, they were also not helpful. They don't understand marketing. They want you to use the platform, but like this, you can not sell their products. So worst ROI.

Not easy to navigate at all. It seems like you should have access to your store for the $1 but then it charges you again. And you have to go through other apps and pages that also charge you. It’s not even worth the time to figure it out if you’re a beginner.

Terrible app, terrible services and products. I switched to another app, they continue to charge me the monthly cost, because there is no DELETE PLAN button in the account and despite the reminders and the uninstallation of the app, they ignore every request. I will take legal action.

Spocket website becomes unresponsive frequently. Return policy does not transfer to shopify automatically, it is lot of work to move return policy for each product and not easy to maintain. Prices are too high for the product quality, branded items are cheaper than items avialable in spocket. Google ad comapin reject manyh product for advertising becuase issues with product images and product identification codes not available.

Unexpectedly really bad for Europe and specially indoor gardening

I cancelled the app on the 24 of October and spoket still put a payment through on the 9th of November. This is unacceptable

Honestly? I'm not satisfied AT ALL for several reasons. 1) Products are overprice 2) Search engine is broken, if you're gonna look up for an item most likely you will never find of what you're looking for. 3) Monthly subscription is too high comparing other drop shipping apps. 4) You have to be lucky to find a good quality product. 5) A lot of suppliers are using similar products. 6) They don't have vast amount of product collections. Spocket needs to upgrade their platform like literally. Don't take my words for it, give it a try, you will have a free trial to use first. Good-luck everyone.

Prices are very high and no way to contact Spocket. Vendors doesn't ship product on time.

I love that it asks this rating before I see the output