Extremely Slow Support & Unresponsive Suppliers — Not Reliable for New Businesses I rarely leave negative reviews, but my experience with Spocket deserves an honest warning for other small business owners. I waited over a month for Spocket’s team to resolve an issue preventing me from placing a simple sample order. The supplier I chose never updated their Stripe account, and Spocket repeatedly told me they were “following up” — but there was no progress for weeks. During this time, I couldn’t order products, test anything, or operate my store properly. I built my website around these items, only to discover the supplier was completely unresponsive and unreachable. When I finally cancelled my subscription due to the platform being unusable, Spocket still refused a straightforward refund for the latest billing cycle — even though the service was not functional for its intended purpose. The customer support agents were polite, but the system behind them feels broken. If a supplier doesn’t respond, there’s nothing you can do but wait… and wait… and wait. If you’re building a new store or relying on specific suppliers, I strongly recommend looking elsewhere. This experience cost me time, energy, and momentum.

Updated Review – November 2025 If I could give this company 0 out of 5, I absolutely would. It’s now been over four weeks since Spocket promised to issue a full refund for an unauthorized $314.99 USD charge, and we’re still waiting. Despite more than 10 emails back and forth, all we get are vague replies like “we’re still coordinating internally” or “may we schedule a quick call?” even though we’ve made it clear multiple times that we prefer to keep everything in writing for accountability. The constant requests for phone calls and the lack of concrete action make it feel like they’re simply trying to delay the process. For a small business like ours, this kind of unapproved billing and prolonged refund runaround is completely unacceptable. If anyone wants to know more about our full experience with Spocket and how they operate, feel free to reach out to us at [email protected] we’ll gladly share details and our advice to choose a more transparent and trustworthy platform.

Misleading Billing & Poor Customer Support I signed up for Spocket’s free trial to test the app for a few hours and quickly realized it wasn’t for my business. I uninstalled it from Shopify before the trial ended, as uninstalling normally cancels apps through Shopify. A few days later, I was unexpectedly charged $314.99 USD for a monthly plan I never intended to continue. When I reached out to support, they ignored several messages and then tried to “offer me extra months” instead of processing a refund. It has now turned into days of back-and-forth, multiple different agents, and no resolution, just delays and partial (20%) refund offers. Most Shopify apps handle cancellations instantly through the platform, but Spocket makes it unnecessarily confusing and time-consuming. If you value transparency, avoid surprises, and expect responsive support, I strongly recommend looking elsewhere. I’ll update this review if a full refund is ever issued, but so far, this has been a disappointing and frustrating experience.

1-Star Review for Spocket I tried to cancel my Spocket subscription before it renewed, but their cancellation process was nearly impossible to complete. There was no clear way to cancel directly in the app, and I had to contact support through chat. By the time they finally responded, they said it was “too late” and charged me anyway. This feels very unfair — I did everything I could to cancel on time, but their system and slow support made it impossible. I didn’t use the service after that and still got charged. Be careful before subscribing — cancellation is extremely difficult, and their communication is very delayed.

Charged me when I tried to cancel and request a refund. They spent a few days "processing my request" then didnt allow me to refund. Ultimately claimed I never requested a refund.

Spocket is absolutely unreliable and completely unprofessional. They have no real inventory tracking at all. I ran ads, spent thousands of dollars, and when orders finally started coming in, they canceled everything, claiming the product was “out of stock.” Here’s the kicker — it showed high stock the entire time. No warnings, no updates, nothing. Just empty promises and lost money. Their system clearly doesn’t sync or update supplier inventory in real time. If you value your business and your customers, do NOT rely on Spocket. They’ll leave you hanging when it matters most. A total waste of time, money, and trust.

Spocket founder & Ceo, Saba, John, Customer Support Specialist, Eleanor, and many others, i have sent you all emails saying to cancel my subscription back in June 2025 yet you have refused to adhere to my request. I asked for the cancellation to be done on a website that is no longer available. Cancel this subscription. I received 7 orders from your supplier that was never delivered to my customers. Yet the supplier remained on your platform despite my request to see if they would deliver. Please please cancel the subscriptions. Can or will honor a person request. I already did all steps to cancel this subscription. I do not know how you continue to take funds from my bank account. rating Zero.

I uninstall the app before the free trial done and wake up today the try to charge me.

I tried the demo version of this app but canceled my use due to inconvenience. However, I discovered that $69 was being charged to my credit card every month. I filed a claim with my credit card company and canceled the membership again, but the monthly membership fee is still being charged. I tried calling Spocket, but there was no answer, and I also sent them emails without receiving any reply. This makes me think the company might be a scam. Even now, I am still trying to get my membership canceled.

Tried it for a day. * Very expensive products - as others say, too * Very bad search results - not relevant to what you are looking for * Limited products IMHO * The good products are labeled PREMIUM, so that you buy the expensive package (even if I don't need that many products) * Bad experience overall.

Becareful of this app. If you unistall the shopify app they will still take the money after the free trial. If u want to unistall you have to speak to their customer support. Update, i was promised a refund but they seem to be delaying so they can take money for another month Dont download this APP! Go for other apps which is much better....

apres avoir supprimer ce compte les versement ce prend toujours et ne rembourse pas vraiment pas corect

We installed Spocket through Shopify on February 11 and removed it from our Shopify admin panel before the 14-day trial ended. Despite never using the service and deleting the app, Spocket continued to charge us for 6 months without any notification or usage. When we contacted customer service, they acknowledged our case and initially promised a full refund. We provided clear proof of app removal and detailed invoice numbers. Yet only one partial refund was issued, and all further communication has been ignored for months, despite over 10 follow-up emails and documented chat logs with Spocket agents. This is not a misunderstanding ! and it's unacceptable behavior from a company operating in the Shopify ecosystem. We are now preparing to escalate this legally. If you are a merchant, think twice before trusting Spocket. Simply uninstalling the app won’t stop billing, and customer service will delay, deflect, and disappear when it comes to resolving issues. This experience has been exploitative and deeply unprofessional.

I had a very disappointing experience with Spocket. I reached out to their support team multiple times over 20+ days due to ongoing product import issues, which they failed to resolve. Their representative assured me that my trial would be extended and that I wouldn’t be charged for July and August — but despite this promise, they still charged me $99. I was misled, ignored, and charged for a service that wasn’t even working properly. I tried contacting them through chat and email with no resolution. This kind of service is completely unacceptable and unprofessional. I have since requested a refund and asked for my account to be deactivated. I do not feel this app is safe or reliable for business use. Use with caution — and be prepared for poor customer support and broken promises.

Becareful of this app. If you unistall the shopify app they will still take the money after the free trial. If u want to unistall you have to speak to their customer support.

I have received the worst customer support that I have ever received from any company that I have ever dealt with. I ordered one product from them. I paid for the product and the shipping. I contact the support team on the chat multiple times. I actually received a fraudulent email from them saying that my item had been shipped. On the chat they said that it wasn't shipped because I had exceeded the processing time. They said they would contact the supplier to resolve the situation. I have been at it for over a month now. What should have been resolved by a simple phone call or email isn't happening. They offered me a refund. I told them I didn't want a refund and that I wanted the item that I had purchased and paid the shipping for. The issue is still unresolved. I ask them to update me by email and I can't even get them to send me an email. I am beginning to think I might have been scammed. If no resolution is going to happen soon I will take it up with Shopify. I am seriously considering going with another company. I am actually happy that I haven't received any other orders. I can't imagine the flood of emails that I would be receiving from customers demanding service or refunds. Spocket does not care about their customers. They just give you the run around I guess hoping that I will give up. I will not. I want the item that I purchased.

Only received a partial refund and no update from customer service to why! I keep receiving generic email replies even though they promised to refund the whole amount. What a horrible experience! Have been on Shopify for 5 years and never had to deal with such app like this. They all refund money automatically, what a shame! SCAM!! They charged me $400 for one free trail, and they won't refund my money!

I installed and uninstalled the app on the same day - it isn't a viable business option from within South Africa regardless of what the app says. I have now been charged for the subscription fee. Within Shopify if the app is uninstalled the subscription is terminated for most apps. I can't for sure remember if I actively cancelled my subscription with Spocket (I've tried a LOT of apps) but this is the only app that still charges subscription despite the store being disconnected from them. Proof enough is that I don't have a time period of using the app next to my name on this review. I have been told the matter will be escalated and I will hear back from them in 24 - 72 hours but that doesn't stop a fairly large charge now sitting on my credit card.

Scam , tried to take 951 SeK =aprox 100 euro and again2 days later 965 = 100 euro and did not even sign up for it