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Customer reviews: SPD Split Payment & Deposit

Develop by Shopify

Reviews (88)

Overall rating
4.8

What Merchants Think

Merchants generally find "SPD Split Payment & Deposit" to be a user-friendly and effective app for handling split payments and installment plans on Shopify. Notably, the app has been praised for its excellent customer service, which enhances user experience. While merchants appreciate the flexibility it offers at checkout, some have faced challenges due to Shopify's inherent limitations.

Key Strengths

  • Easy to set up and use, with straightforward checkout implementation.
  • Effective and responsive customer service, with specific praise for support team members like Anastasiia, Andrii, Artem, and Kensia.
  • No fees associated with sales, beneficial for both merchants and customers.
  • Helps increase sales by offering flexible payment options, particularly useful for high-value products.
  • Provides various payment options, including split payments, deposits, installments, and more.

Common Concerns

  • Incompatibility issues with some Shopify add-ons like Bold Product Options.
  • Occasional delays in customer service responses, particularly concerning digital product sales.
  • Lack of support for in-store POS usage, limiting the app to online sales only.
  • Does not consider tax for split payments, affecting the checkout process.
  • Some Shopify limitations, such as restrictions on discount codes with partial payments.

Final Thoughts

"SPD Split Payment & Deposit" is well-received by merchants for its straightforward and efficient functionality, coupled with outstanding customer support. While some issues relate to Shopify limitations, the app is largely praised for improving the shopping experience by offering flexible payment options. It is recommended for Shopify users looking for a robust solution to manage split payments effectively.

The Glass Station Studio and Gallery

Oct 02, 2025  on Shopify

Great customer service. When there wasn't a resource for customizing the customer confirmation email the rep listened to my idea and said they would discuss with their team. It's wonderful that the SPD team is willing to hear and collaborate with it's app users to create a better experience.

A Colorful Farmhouse

Sep 24, 2025  on Shopify

Had a small issue with the set up in my store. Reached out to the app support and Javid was able to resolve the issue quickly and was a lot of help! Really appreciate his help!!

The Glass Station Studio and Gallery

Sep 19, 2025  on Shopify

Super easy to install! Ran into an issue with another app interfering and the dev team was extremely helpful and fixed everything! Great customer service.

Soleil Custom Guitars

Sep 10, 2025  on Shopify

This app has everything I need! I make custom guitars and the ability to accept a down payment and send an invoice upon completing the guitar is second to none. Maryna was extremely helpful getting this setup right for me and I couldn't be more pleased. Don't try the other apps, they don't have the same level of functionality. Just get it!

Graceful Muse Paperie

Sep 09, 2025  on Shopify

The app is full of issues. The instalment orders don't show up in the system AT ALL. Meaning you have a customer who has placed an order via installment pay but there is no record of them in the app. This is has been an ongoing issue for several weeks and it's still not resolved meaning that invoices for instalments aren't being sent to customers on time or at all and I'm having to deal with increased emails/complaints around why customers can't pay for their items. Customer Support has been slow to respond and have shown absolutely no urgency in getting this resolved. It's been going on for weeks. Terrible App, would not recommend.

Danielle LaPorte

Sep 07, 2025  on Shopify

I had such a great experience with Maryna! She was incredibly patient, kind, and thorough in helping me figure out how to set up installments. She explained everything step by step, made sure I understood the process. I really appreciate the clear communication and the extra effort to make sure everything was working perfectly. Truly outstanding support. Thank you!

Echoes of Divinity

Sep 01, 2025  on Shopify

Fast, professional and exceeded my expectations. Will definitely feel comfortable asking for help in the future.

NairoMarket

Jul 29, 2025  on Shopify

Works perfect with us in Kenya after some customization would recomend. Maryna was very helpful in making this a success.

Cast Iron Radiators

Jun 26, 2025  on Shopify

Really like to thank this company for tailoring their product to our requirements and understanding the issues we face. Was really pleased with their responsiveness, replying professionally and in a timely fashion. We wanted a small cosmetic change to the app which suited our needs better and they could not have been more helpful. We are looking forward to seeing how this performs on our shop when it goes live next week and if it is good, we will roll it out to other shops we have in our portfolio. An excellent product and - more importantly- with excellent back up support. Wouldn't hesitate to recommend them.

Ken White Collection LLC

Jun 22, 2025  on Shopify

Definitely recommend this app! It is amazing for those of us who offer deposits and want to offer split payments 9/10 Valerii w/ Support was amazing as well as I made a suggestion about a way that some of us who do custom work could utilize the app even more so I hope to see those improvements or at least those improvements considered and I appreciate Valerii for listening and taking it tomorrow consideration!!! I plan to use this all forever now.

SIA ICY

Jun 22, 2025  on Shopify

I had some questions about how to properly set up deferred payments and minimize risks when collecting payments in installments on auto mode. Andrey from the support team helped me out super quickly — even though it was a weekend! He provided a great consultation and shared helpful tips. I really appreciate the fast and professional support. Highly recommend this app, it’s easy to use and the team behind it really cares.

Hopeidont Books

Jun 05, 2025  on Shopify

Valeri was fantastic. He contacted me right away and logged onto my computer with me on a remote session and helped me troubleshoot my issue, which was of my own doing, not SPD Split Payment & Deposit. In just a couple of clicks, it was fixed. Valeri also went above and beyond to help me with an issue that had nothing to do with his App. Very kind, and very helpful. I highly recommend him.

Linen & Lounge

May 29, 2025  on Shopify

Customer service is very responsive and helpful with some concerns we had while setting up the split payment feature in the backend of our store.

Coalition Snow

May 13, 2025  on Shopify

Excellent customer service, easy to install, and excited to see how our customers respond to this new feature.

RankinsJewellers

Mar 31, 2025  on Shopify

This is a very well designed app that works exactly as it should. It has provided me with a lot of flexibility and I have gained a lot of new business by using the app. I was able to get started using the app straight away thanks to Anastasiia's help. She was fantastic, thank you!

Rookie Academy

Mar 28, 2025  on Shopify

We have had a fantastic experience with the app so far - having the ability to offer instalment payments has been a fantastic addition to our store. We received prompt and incredibly helpful support from Anastasiia and the team around a very specific query - highly recommend if you're looking to add deposit/instalment options to your store.

Ken White Collection LLC

Mar 06, 2025  on Shopify

Definitely recommend this app! It is amazing for those of us who offer deposits and want to offer split payments‼️ 9/10 Valerii w/ Support was amazing as well as I made a suggestion about a way that some of us who do custom work could utilize the app even more so I hope to see those improvements or at least those improvements considered and I appreciate Valerii for listening and taking it tomorrow consideration!!! I plan to use this all forever now.

Sleep in Africa

Feb 18, 2025  on Shopify

The application is great so far! It's really user-friendly, I can't wait for my customers to use it. I received an amazing support from Anastasiia from the customer service. She was really helpful!

Run Like a Girl_ca

Jan 22, 2025  on Shopify

So far this app is very easy to set up. Straight forward at the checkout, customer service has been quick and helpful and I like how I can decide how many payments the split payments will be.

Lightsatwholesale

Jan 05, 2025  on Shopify

So easy to use and implement. Great instructions and fantastic support from Anastasiia for the questions I had. Plus, I love that there aren't fees associated with sales.

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