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Customer reviews: SparkLayer B2B & Wholesale

Develop by Shopify

Reviews (314)

Overall rating
4.8

What Merchants Think

Merchants generally hold "SparkLayer B2B & Wholesale" in high regard. It receives widespread praise for its comprehensive features that make it a valuable tool for managing both B2B and retail operations within a single platform. Many users appreciate its affordability compared to other high-cost solutions and commend the exceptional customer support which often exceeds expectations. However, there are occasional issues related to technical glitches and support availability due to time zone differences.

Key Strengths

  • Comprehensive B2B and wholesale features on a budget.
  • Easy integration with Shopify and other systems.
  • Outstanding customer service and support team responsiveness.
  • Simplifies B2B sales, often uniting wholesale and retail operations on one platform.
  • Highly customizable and flexible for various business needs.

Common Concerns

  • Technical glitches that occasionally require expert attention.
  • Support availability challenges due to time zone differences.
  • Some features under development; occasionally lacking immediate solutions.
  • Complexity in setup and navigation for non-technical users.
  • Instances of documentation or support material gaps.

Final Thoughts

While "SparkLayer B2B & Wholesale" is celebrated for its robust features and value for money, it also presents some technical challenges that may require diligence in overcoming. Nevertheless, the app's high level of customizability and extraordinary support make it a strong contender for any business seeking to optimize its B2B operations on Shopify. It is particularly well-suited for businesses aiming to streamline wholesale processes efficiently and cost-effectively.

Kohv Eyewear

Dec 19, 2024  on Shopify

I have been so impressed with the responsiveness and support from the Sparklayer team. We have been a Sparklayer customer for over a year now. Dom is our Customer Success Manager and periodically checks in with us to make sure we are happy with our app experience. Recently we wanted to make several enhancements to our B2B site. Dom promptly setup a Zoom meeting so he could understand the request in detail and included Ben, a Support Engineer, who helped us understand our options and offered to execute these changes on our behalf. Our B2B site has been transformed for the better. Thank you to the Sparklayer team! Nate Founder - KOHV

Gtworld.de

Dec 17, 2024  on Shopify

Fast and convenience support

Wilmot Harvey

Dec 15, 2024  on Shopify

Unbelievable App. We are a B2B business and to use Shopify Plus is a huge and extremely expensive step up from the lower plans, so when I found Spark Layer was purpose built for B2B businesses but at a fraction of the price of Shopify Plus, it was a no brainer. And it hasn't disappointed. Our customer's regularly tell us how much they love ordering products from our store compared to other stores. Also, their support is very good. If you have any suggestions or queries they are very quick to respond and genuinely care about what you are saying. Unbelievable app and company. Thanks for everything!

Eurosport Daytona

Dec 15, 2024  on Shopify

If you are looking to sell B2B or wholesale, Sparklayer is a must have. They gave us the ability to have a D2C & B2B all in one. Sparklayer integrates perfectly with your theme and looks the same. Their customer support is 2nd to none. They are amazing and very responsive. Best decision we made, was going with Sparklayer for our B2B sales.

Rainier Watch - Wholesale

Dec 10, 2024  on Shopify

Before looking at Sparklayer, I looked and tried many of the other wholesale / b2b apps on shopify. Sparklayer blew me away compared to them in terms of comprehensive features for b2b and ease of use. All the other apps were super ugly and hard to use. Sparklayer is robust and can handle so many different situations. Plus their support is pretty good (although I wish they had support that overlapped more with USA times zones) and their documentation is extensive. Downsides: sometimes there's technical bugs that require a developer or support, their support is on UK time, and its fairly expensive.

SimplyBuy.pl

Dec 10, 2024  on Shopify

Amazing support and a very advanced B2B tool. What's important to notice, is that it's not utilizing most of the base B2B features of Shopify itself, but rather is an "overwriter" of the tool. Still, considering all apps in this category this seems to be the best one.

Soï

Dec 06, 2024  on Shopify

Always the best customer service!

M A S A L A

Dec 04, 2024  on Shopify

Great B2B app - great support, Ben & co helped and it works 100% - best recommendation from us at MASALA

MAIWE

Nov 24, 2024  on Shopify

I’m very satisfied with Sparklayer B2B’s customer service. They always respond very quickly and have been incredibly helpful with various customizations. No question is too much. Thank you for the excellent service!

DESIGN SMITH STUDIO

Nov 20, 2024  on Shopify

I've just set this up on my store so that I could offer a more streamlined process for my B2B wholesale orders. The Sparklayer team have been absolutely brilliant from set up to answering any questions and helping me to set up my wholesale operation. Having just had my first order through the platform, my customer has indicated that they have found this a much easier than my previous manual process.

Unique Love Design

Nov 14, 2024  on Shopify

top Leistung. Super schnell und effizient!

KROF

Nov 12, 2024  on Shopify

Great product and wonderful customer service!

Miracletox UK / Ireland

Nov 11, 2024  on Shopify

I demo'd four or five alternatives before finally choosing SparkLayer. The features are amazing, the tech suport is among the best I have ever encountered and the onboarding is first class. I nornally dont bother writing reviews but feel I owe it to Cameron and the rest of the team as they are outstanding.

GenoGenix

Nov 04, 2024  on Shopify

This app has brought a lot of value to our company. Not only helping us service our customers better but also helping our sales agents to promote our products and portal. And if that was not enough, the team and support is awesome. They've really helped us not only use the SparkLayer but to refine our business to best serve our customers.

We Craft Box

Oct 27, 2024  on Shopify

SparkLayer is a great app. The onboarding process and support team are very helpful.

Maximm Cable

Oct 27, 2024  on Shopify

Works as intended. Great onboarding, great follow through! Amazing customer support!

Haspel

Oct 16, 2024  on Shopify

This is maybe the first app that does everything I wanted it to do. It does all it claims and then some! We're setting up a great B2B option for our customer base. The help is like no-other! Fast and thorough. If you are expanding your B2C Shopify site, there is no better option. Highly recommend.

SKINAESTHETICS FOR PRO

Oct 13, 2024  on Shopify

Zeer tevreden van de app. Ook met een top support. Zeer snelle en uitgebreide support.

Cuttinup Show Blankets LLC

Oct 06, 2024  on Shopify

Great customer service! Easy to set up and use. I had a couple issues I created incorrectly but they were right there quickly to help. Highly recommend!!

dutchleaf.com

Oct 06, 2024  on Shopify

A great solution for most B2B (tier)pricing issues in e-commerce. SparkLayer is developing fast and support is very fast too. If you are into B2B we surely recommend the possibilities of Spark Layer. Amazing.

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