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Customer reviews: SparkLayer B2B & Wholesale

Develop by SparkLayer

Reviews (252)

Overall rating
4.8

What Merchants Think

Merchants generally hold "SparkLayer B2B & Wholesale" in high regard. It receives widespread praise for its comprehensive features that make it a valuable tool for managing both B2B and retail operations within a single platform. Many users appreciate its affordability compared to other high-cost solutions and commend the exceptional customer support which often exceeds expectations. However, there are occasional issues related to technical glitches and support availability due to time zone differences.

Key Strengths

  • Comprehensive B2B and wholesale features on a budget.
  • Easy integration with Shopify and other systems.
  • Outstanding customer service and support team responsiveness.
  • Simplifies B2B sales, often uniting wholesale and retail operations on one platform.
  • Highly customizable and flexible for various business needs.

Common Concerns

  • Technical glitches that occasionally require expert attention.
  • Support availability challenges due to time zone differences.
  • Some features under development; occasionally lacking immediate solutions.
  • Complexity in setup and navigation for non-technical users.
  • Instances of documentation or support material gaps.

Final Thoughts

While "SparkLayer B2B & Wholesale" is celebrated for its robust features and value for money, it also presents some technical challenges that may require diligence in overcoming. Nevertheless, the app's high level of customizability and extraordinary support make it a strong contender for any business seeking to optimize its B2B operations on Shopify. It is particularly well-suited for businesses aiming to streamline wholesale processes efficiently and cost-effectively.

Cubitts Wholesale

Jul 30, 2024  on Shopify

The customer service is impeccable, Ben was literally the best, looking after me and guiding me step by step. The app works perfectly and it's useful, we can improve a few things but they are on it!

Oxford Hounds

Jul 13, 2024  on Shopify

Great and easy to use system and their customer service is on point! Thanks gang!

Dancing with juniper

Jul 08, 2024  on Shopify

Brillant app, I'm very pleased with the interface and options. Its also very easy to set up compared to others and the customer service is fantastic. Nothing is too hard.

FLATED

Jul 07, 2024  on Shopify

So far so good! We've really enjoyed implementing SparkLayer B2B & Wholesale to relieve the time of our customer service staff. We had questions and some customizations and SparkLayer support was quick to respond, very helpful and easy to work with.

megapartystore

Jul 07, 2024  on Shopify

These guys take customer service to the next level - everything according to our needs and incredibly quick. Exactly what we were looking for to make our B2B store. Big thanks!

Polastorm Canada

Jul 04, 2024  on Shopify

Incredible customer support. The support team went above and beyond the the July 4th holiday to get my problems solved!

Airlight

Jul 02, 2024  on Shopify

The resources, reference material and support that this app provides is amazing. I am not an expert web developer by any means but I have been able to do some amazing things with Spark Layer because of how well they've documented their how-to's and user manuals and references etc. A couple times I've needed to reach out to them directly for assistance and firstly, their AI chatbot has been able to get me 90% of the answers I need but when I've been stuck, a real person responded very quickly and helps me get the rest of the way. I was helped today by Daniel and he was super helpful and was able to trouble shoot a coding related issue I was getting nowhere with. He figured it out and I was able to move on with my day! Thanks Daniel!

Saturn Press

Jun 27, 2024  on Shopify

This app - and the team behind it - rock. Great (and affordable) B2B features, backed up by first class support. The support team is the best I've dealt with. Know their stuff. Responsive and super helpful

Glo Brands Wholesale

Apr 26, 2024  on Shopify

Very customizable, which is great, but can be a little daunting to those not familiar with Liquid and CSS. For our few hiccups, the support team has been incredible and very quick to respond. This is a really cool application and allows for a ton of flexibility over our old system!

Entro Wholesale

Apr 25, 2024  on Shopify

life changing app. very uncomfortable at first in pricing, but for the difference it made in wholesale business. hats off. a must have b2b solution. don't care about the price. if you need a good interface and convenience for your clients for ur b2b business. this is app. thanks sparklayer team.

Pro Shop by Edelrid

Apr 25, 2024  on Shopify

Highly Recommend Sparklayer, we were building a B2B only shop for our pro clients with restricted pricing and visibility based on tiers, and the app was perfect for our needs and much more affordable than Shopify Plus. Their Support team is also top notch! We had a lot of little customizations that we needed to implement and they were able to either help us install them, or point us in the right direction if it wasn't something relevant to their app. Very responsive, extremely friendly, and highly recommend!

Harmony Hardin

Apr 25, 2024  on Shopify

I can count on one hand the number of times I have felt compelled to write a review. This app is one of them. I was trying to launch my wholesale store and realized I needed a Shopify store. I then realized that a lot of the standard settings do not work for the wholesale model. I started trying to piece together different apps, each of which only did 1 thing of a long list of requirements. A fellow business owner recommended this app to me, and I am so glad they did. Not only does this app offer all but 1 of my requirements (I will learn to live without that one for a while), but the team was SO HELPFUL and SO RESPONSIVE that within 2 days or so from installing, I am ready to launch my store. Hooray! The customer service, timeline, friendliness, usability for endusers of my site etc. is off the charts thanks to this app.

Domani Home

Apr 18, 2024  on Shopify

Ben is amazing! Very fast response time! Support is amazing

QEBS

Apr 17, 2024  on Shopify

Fantastic powerful app with great features and support.

Rock on & Namasté

Apr 09, 2024  on Shopify

It's a great app and we love using it. Their customer support is amazing!!

Protool Precision Tools

Apr 05, 2024  on Shopify

This app saved our store BEST B2B APP on shopify!!! We recently had the pleasure of partnering with Sparklayer to address the challenges our B2B customers faced when ordering through Shopify. The results were not just impressive but transformative, and we couldn't be more delighted with the outcome. From the outset, Sparklayer demonstrated an unparalleled level of commitment to understanding our needs and crafting solutions tailored precisely to our requirements. Their expertise in Shopify integration proved invaluable as they seamlessly implemented features that significantly improved our conversion rates. One of the standout aspects of working with Sparklayer is their exceptional design sensibility. The interface they created not only streamlined the ordering process but also enhanced the overall user experience, garnering positive feedback from our customers. What truly sets Sparklayer apart is their unwavering dedication to customer satisfaction. They consistently went above and beyond to address any issues that arose, even when the problems extended beyond their immediate scope of responsibility. Their willingness to tackle challenges head-on, without additional charges, underscores their commitment to excellence and customer-centric approach. Moreover, Sparklayer didn't just stop at resolving technical issues; they also provided invaluable guidance and insights to optimize our Shopify store further. Their proactive involvement and strategic advice have proven instrumental in maximizing the potential of our online platform. In summary, Sparklayer has not only provided us with a robust solution for B2B ordering on Shopify but has also proven to be a trusted partner invested in our success. Their expertise, exceptional service, and willingness to go the extra mile make them a standout choice for anyone seeking to enhance their e-commerce capabilities. We wholeheartedly recommend Sparklayer to any business looking to elevate their online presence and drive meaningful results.

Bodega

Apr 04, 2024  on Shopify

Their customer support is unmatched, They helped us get to a b2b solution, set things up, adapted to all the changes we needed and still continue to support us through their friendly staff interactions + quick implementation! Honestly a one-of-a-kind experience from a third party software. Huge fans of the experience and the software!

Goldea Health

Mar 22, 2024  on Shopify

Hands down the best B2B app for Shopify. Docs are clear and support is top notch! We needed some custom adjustments and they helped us out right away. I have tried most of the B2B apps on Shopify but most lack good UI/UX for B2B customers and Sparklayer solves this!

Capsmith Inc

Mar 22, 2024  on Shopify

La Miséto Wholesale

Mar 22, 2024  on Shopify

I'm still in the process of custimizing the app to my needs and i regularly turn to the support team for help, in which they are great at! First impression of the app is very good, can't wait to really work with it :-)

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