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Customer reviews: SparkLayer B2B & Wholesale

Develop by SparkLayer

Reviews (252)

Overall rating
4.8

What Merchants Think

Merchants generally hold "SparkLayer B2B & Wholesale" in high regard. It receives widespread praise for its comprehensive features that make it a valuable tool for managing both B2B and retail operations within a single platform. Many users appreciate its affordability compared to other high-cost solutions and commend the exceptional customer support which often exceeds expectations. However, there are occasional issues related to technical glitches and support availability due to time zone differences.

Key Strengths

  • Comprehensive B2B and wholesale features on a budget.
  • Easy integration with Shopify and other systems.
  • Outstanding customer service and support team responsiveness.
  • Simplifies B2B sales, often uniting wholesale and retail operations on one platform.
  • Highly customizable and flexible for various business needs.

Common Concerns

  • Technical glitches that occasionally require expert attention.
  • Support availability challenges due to time zone differences.
  • Some features under development; occasionally lacking immediate solutions.
  • Complexity in setup and navigation for non-technical users.
  • Instances of documentation or support material gaps.

Final Thoughts

While "SparkLayer B2B & Wholesale" is celebrated for its robust features and value for money, it also presents some technical challenges that may require diligence in overcoming. Nevertheless, the app's high level of customizability and extraordinary support make it a strong contender for any business seeking to optimize its B2B operations on Shopify. It is particularly well-suited for businesses aiming to streamline wholesale processes efficiently and cost-effectively.

DESIGN SMITH STUDIO

Nov 20, 2024  on Shopify

I've just set this up on my store so that I could offer a more streamlined process for my B2B wholesale orders. The Sparklayer team have been absolutely brilliant from set up to answering any questions and helping me to set up my wholesale operation. Having just had my first order through the platform, my customer has indicated that they have found this a much easier than my previous manual process.

Unique Love Design

Nov 14, 2024  on Shopify

top Leistung. Super schnell und effizient!

KROF

Nov 12, 2024  on Shopify

Great product and wonderful customer service!

Miracletox UK / Ireland

Nov 11, 2024  on Shopify

I demo'd four or five alternatives before finally choosing SparkLayer. The features are amazing, the tech suport is among the best I have ever encountered and the onboarding is first class. I nornally dont bother writing reviews but feel I owe it to Cameron and the rest of the team as they are outstanding.

GenoGenix

Nov 04, 2024  on Shopify

This app has brought a lot of value to our company. Not only helping us service our customers better but also helping our sales agents to promote our products and portal. And if that was not enough, the team and support is awesome. They've really helped us not only use the SparkLayer but to refine our business to best serve our customers.

We Craft Box

Oct 27, 2024  on Shopify

SparkLayer is a great app. The onboarding process and support team are very helpful.

Maximm Cable

Oct 27, 2024  on Shopify

Works as intended. Great onboarding, great follow through! Amazing customer support!

Haspel

Oct 16, 2024  on Shopify

This is maybe the first app that does everything I wanted it to do. It does all it claims and then some! We're setting up a great B2B option for our customer base. The help is like no-other! Fast and thorough. If you are expanding your B2C Shopify site, there is no better option. Highly recommend.

SKINAESTHETICS FOR PRO

Oct 13, 2024  on Shopify

Zeer tevreden van de app. Ook met een top support. Zeer snelle en uitgebreide support.

Cuttinup Show Blankets LLC

Oct 06, 2024  on Shopify

Great customer service! Easy to set up and use. I had a couple issues I created incorrectly but they were right there quickly to help. Highly recommend!!

dutchleaf.com

Oct 06, 2024  on Shopify

A great solution for most B2B (tier)pricing issues in e-commerce. SparkLayer is developing fast and support is very fast too. If you are into B2B we surely recommend the possibilities of Spark Layer. Amazing.

Happy Kick

Oct 03, 2024  on Shopify

I’m impressed with the speed and quality of SparkLayer’s customer service. Daniel, Cameron, Chris, and Sparkie were incredibly responsive and knowledgeable. Every time I reached out with a question, I received prompt and helpful responses, often within the same day. Highly recommended!

WISE ANGLER

Sep 16, 2024  on Shopify

We are a small brand expanding to new markets and need flexible pricing to meet the requirements of our B2B clients. We recently had to adjust a whole new list of recommended retail prices (RRPs) and discounts for a single client. Initially, I thought it would be a complex task, but with some help from Ben in Sparklayer support, we were able to fix it all in less than an hour. This app is suitable for businesses of any size that are looking to expand! We have been using it for a year now.

VetIMMUNE

Sep 08, 2024  on Shopify

SparkLayer B2B & Wholesale has been a great app for our tiny business. We migrated from having to use two separate stores for our wholesale and retail business to having everything in one place. Plus their customer service is top notch.

LUI e LEI - Interiors

Aug 28, 2024  on Shopify

Super Service! Selbst am Wochenende wurde die Installation rasch durchgeführt. Bestellt am Samstag und erledigt am Sonntag! Die sehr vielen Features, selbst beim günstigsten Abo, sind mehr als ausreichend, jedoch muss man diese auch erlernen. In 2 Tagen habe ich meine B2B-Area aufgebaut und die ersten Bestellungen mit Partnerhändlern testen können. Das Onlineshop-Overlay ist einfach stylisch, super zu bedienen und das Backoffice ist auch verständlich! Grandios und Kompliment ans SparkLayer-Team!

Neerdog

Aug 23, 2024  on Shopify

Great app, quick and easy set-up and really helpful advice from their support team!

Runway Athletics

Aug 20, 2024  on Shopify

This app is exactly what we needed to run both our B2C and B2B platforms from our Shopify Store. The setup process was very quick, and you can have your B2B site up and running in a very short time. I had a few questions during the set-up process and the onboarding team was always quick to respond and extremely helpful. If you are looking for this kind of app, SparkLayer is definitely the way to go.

PieceHouse

Aug 16, 2024  on Shopify

I can’t recommend SparkLayer B2B & Wholesale enough for automating processes! :) It’s cost-effective, easy to use and has made life so much easier for our customers while saving us a ton of time and hassle on the admin side. The setup was straight forward for a non-technical person. The technical team were very responsive. Big shoutout to Ben for all his help!

Redwood Mushroom Supply

Aug 12, 2024  on Shopify

Sparklayer has been one of the best choices we made. We needed a wholesale solution that was more polished and professional than some of the other options on the app store, and spark layer delivered. They also helped integrate our theme without me ever touching the keyboard, with no discernable glitches or bugs. And, when we did find some funky interactions with other apps on the retail side, their team did all the work to remove these for wholesale customers. 10/10 would sparklayer again.

NorthernLegacy

Aug 01, 2024  on Shopify

Works really well and easy to use! Support is also very good and helpful!

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