7.7
ZigZag Returns & Exchanges logo

ZigZag Returns & Exchanges

$20-$500

/ Month
  • Built for Shopify
  • 14 Days Free Trial

    Manage and automate returns, refunds, exchanges and get labels

    Branded returns portal
    One-click refunds
    Custom notifications
    Auto-generated labels
    Upload own labels
    Auto-create new orders
    Management dashboard
    Set return rules
    Track return progress
    416 Reviews
    7.7

    About ZigZag Returns & Exchanges

    Built by ZigZag Global Ltd

    Introduction Video

    Description

    Automate and simplify your returns, exchanges, refunds and labels to retain customers and revenue.

    With ZigZag Returns & Exchanges, you can benefit from competitive Evri, Collect+ and USPS labels or upload your own. Your customers can request returns, refunds, or exchanges via a branded portal, and you can keep them updated with customisable communications. You have the power to set rules and return windows, track progress and get key insights. Choose auto-features to reduce manual tasks and streamline your return approvals, refunds and exchanges.

    With ZigZag Returns & Exchanges, you can benefit from competitive Evri, Collect+ and USPS labels or upload your own. Your customers can request returns, refunds, or exchanges via a branded portal, and you can keep them updated with customisable communications. You have the power to set rules and return windows, track progress and get key insights. Choose auto-features to reduce manual tasks and streamline your return approvals, refunds and exchanges. more
    • Auto-generated Evri, Collect+ and USPS labels or option to upload your own
    • One-click refund approval and auto-creation of new orders for exchanges
    • Branded returns portal with your look and feel on your domain
    • Customisable notifications to keep customers informed on return progress
    • Returns management dashboard to set your rules and windows, and get insights

    Pros

    • Competitive Evri, Collect+ and USPS labels or option to upload your own
    • Customers can request returns, refunds, or exchanges via a branded portal
    • Customisable communications to keep customers updated
    • Ability to set rules and return windows, and track progress
    • Key insights into return processes
    • Auto-features to reduce manual tasks and streamline approvals and exchanges
    • Auto-generated labels for convenience
    • One-click refund approval and auto-creation of new orders for exchanges
    • Branded returns portal matching your domain's aesthetics
    • Returns management dashboard for comprehensive control

    Cons

    • Limited to specific carriers like Evri, Collect+, and USPS
    • Reliance on the app’s auto-generated labels might limit customization
    • Customisation options might require additional setup time
    • Users may experience a learning curve with the settings and dashboard
    • Potential dependency on the app's features for managing returns

    Rating And Reviews

    IOMTT Races Official Merchandise

    Jul 08, 2024  on Shopify

    very easy to use and great customer support

    Miss Match Group Inc.

    Sep 26, 2023  on Shopify

    We had a problem with the alignment of the returns center on mobile & Caroline and her team were able to fix it in a timely manner! LOVE this app, makes the return process so easy for us + our customers & the support team really is there to solve any issues! Thank you so much!

    Air & Grace

    Aug 30, 2019  on Shopify

    Great app that has simplified our returns process and given the customers a better experience. We've always found the team to offer friendly and helpful customer service!

    Devoted

    Aug 28, 2019  on Shopify

    Very very very helpful. Easily track returns/exchange. Send automated emails. Archive returns which are no longer required.

    The Wantsies

    Nov 06, 2018  on Shopify

    Wow! This app is a lifesaver to keep track of returns. It is easy to install and the text is customizable on the returns page. The customer sees specific instructions and easily can return without problems or questions. Each return links to the order for easy refunds. Thank you! TheWantsies.com

    Hamilton And Hare Ltd

    Jun 13, 2018  on Shopify

    Clicksit has allowed us to fully automate the customer return journey, and offer the CollectPlus return service.

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