Great to work with, quick to respond and help if needed. Continually updating and adding to the product

The chat team is so helpful and responsive. We really appreciate their support! Special mention to Duaas.

Mirna on Customer Care was so helpful and took the time to answer all my follow up questions. She also arrange a 1-2-1 call with the team to clarify my questions. Thank you!

We’ve been using Social Snowball for a few weeks, and I’m impressed! It's intuitive and makes managing affiliate campaigns incredibly easy. The support team is quick to respond if you need help. It’s perfect for growing businesses that want to scale their affiliate marketing efforts efficiently. Highly recommend it!

We ran into some technical issues and our account manager Mals looped in Ani from their dev team who jumped on a call in the evening and helped resolve all of the issues plus more, and we did a follow up call the next day to ensure all was set up and running smoothly again. Super company and support!

This platform can be confusing at first but my Rep Zohaib was the most caring and genuine person I could have asked for. It seemed as though he really acres about the product and is going above and beyond of what I am asking to get set up and answer my questions.

Great platform for Affiliate marketing with good segmenting, analytics and process to payment. Support is second to none with ongoing learnings and optimisations. Shoutout to Mals for her continued support on the account and implementing clear structure and process as well as helping scale our business by 10x

Snowball has taken our Influencer programme to the next level. Very pleased with the help of customer service who is always available to help out with any questions.

I was about to leave Snowball, before reaching out to Customer Service. I didn't think it was the right platform me and my company, but Mirna from customer service reached out, asked me my needs and wants, and helped me get Snowball dialed in for my companies needs. Saved themselves a customer! 10/10 service.

Social Snowball has been an incredible platform to use. Seamless to onboard, use, and scale our affiliates. Mals has been THE BEST communicator on the Social Snowball team and helps us on a daily basis if we need questions answered. She took a call at 1AM EST the other day, lol! Social Snowball rocks.

Functionalities look great but I could not get it to work, very complicated and the support never got back to me.

This is a super cool tool that our company is so excited about. We had a few bumps as our website is headless but our rep Maxwell Lewis has done an amazing job supporting us all throughout the way! Such a helpful and great guy showing us all the features SS has to offer! Thank you Max :)

The support experience has been disappointing. I waited a month for the Klaviyo integration templates, which I still haven’t received. Despite not being able to use the platform due to the Klaviyo issue, I was billed and denied a refund. Additionally, setup is challenging, and the affiliate link cannot be used in TikTok post.

Easiest affiliate marketing software to use and it comes with excellent support. From day 1 they handled everything for us. They have also made multiple new updates since we started using the platform. We highly recommend this app.

Amazing affiliate tool! I have been in affiliate/influencer marketing for 10+ years and now run a brand and this tool is everything that I wish I had when doing affiliate marketing for other brands. And their team is amazing with on boarding and are always adding new features

Funciona perfeitamente. O support é muito atencioso e tenta resolver as questões o mais rápido possível. Óptimo para quem quer ter uma rede de afiliados e ter possibilidade de pagar de forma legal com as regras portuguesas.

Such an amazing app, I ran into an issue caused by me not thinking through a discount and the team helped me INSTANTLY! Thank you!!

Love the app. Customer support is absolutely amazing and they helped me a lot. Especially Ani was super responsive and help me set up the app on Shopify through a collaborator request when I was super confused how to do it. Highly recomend them!

We are still in the early stages of fully activating with Social Snowball, and while the experience has been promising overall, there have been some significant challenges. The platform is designed to operate with a hands-off approach once set up, which should eventually save our staff time and allow them to focus on other critical areas of the business. However, the initial setup and integration with Klaviyo have been very time-consuming and complex. We've encountered issues where affiliates don't receive emails because they aren't subscribed, or randomly miss emails that are sent out. Additionally, when we transferred affiliates from another platform, many didn't receive the welcome email, even though flows were in place, leading to confusion and frustration. In addition, working with Snowball's partners, Tremendous and Trolley, has been incredibly frustrating. It felt like we were being given the runaround when trying to gather the necessary information to move forward and no one would connect with us on a phone call. While I am still working through these kinks, I must acknowledge that Mals has been incredibly helpful throughout this process, consistently providing quick and effective communication, which has helped make the setup process smoother.

We couldn’t be more thrilled with our experience using Social Snowball! From the moment we signed up, the onboarding process was incredibly smooth and straightforward, thanks to the exceptional support from the team, especially Mals. The platform’s functionality is top-notch, and we are seeing fantastic results by managing both our creator and customer affiliate programs through it. We highly recommend Social Snowball for its effectiveness and ease of use!