Reviews: Snowball: Affiliate Marketing

Customer reviews: Snowball: Affiliate Marketing

Reviews (223)

Overall rating

4.9

5

42
4

1
3

1
2

2
1

1

What Merchants Think

Merchants generally express positive experiences with "Snowball: Affiliate Marketing," praising its intuitive interface and ease of scaling affiliate programs. Many users highlight the exceptional customer support team, which enhances their experience and helps overcome initial learning curves. Merchants highly regard the app's ability to streamline affiliate and influencer marketing processes, making it an effective choice for businesses looking to grow their affiliate programs.

Key Strengths

Exceptional customer support, frequently praised by name (e.g., Mals, Mirna, Ani)
Intuitive and user-friendly interface
Efficient onboarding process
Robust functionality for managing affiliate and influencer programs
Continuous updates and improvements to features
Effective in scaling and organizing affiliate marketing efforts

Common Concerns

Initial setup and integration complexities, particularly with Klaviyo
Technical issues with certain integrations
Occasional delays in customer support response for specific cases
Unresolved features on the backend of the app

Final Thoughts

Overall, "Snowball: Affiliate Marketing" is well-received among merchants for its powerful tools and outstanding customer support. Despite some setup challenges and the occasional delayed feature, its benefits in promoting and managing affiliate programs make it a valuable tool for businesses. Merchants recommend it as a worthwhile investment for scaling affiliate marketing efforts.

AIRWAAV

Sep 02, 2024 on Shopify

We are still in the early stages of fully activating with Social Snowball, and while the experience has been promising overall, there have been some significant challenges. The platform is designed to operate with a hands-off approach once set up, which should eventually save our staff time and allow them to focus on other critical areas of the business. However, the initial setup and integration with Klaviyo have been very time-consuming and complex. We've encountered issues where affiliates don't receive emails because they aren't subscribed, or randomly miss emails that are sent out. Additionally, when we transferred affiliates from another platform, many didn't receive the welcome email, even though flows were in place, leading to confusion and frustration. In addition, working with Snowball's partners, Tremendous and Trolley, has been incredibly frustrating. It felt like we were being given the runaround when trying to gather the necessary information to move forward and no one would connect with us on a phone call. While I am still working through these kinks, I must acknowledge that Mals has been incredibly helpful throughout this process, consistently providing quick and effective communication, which has helped make the setup process smoother.