Sinch Engage: SMS, MMS and RCS

Develop by Shopify

Free plan available

Drive Sales with Text Marketing & SMS Abandoned Cart Recovery

Social media integration

Personalized campaigns

Abandoned cart recovery

Automated messages

Bulk sms/mms

Two-way conversations

Revenue reporting

About Sinch Engage: SMS, MMS and RCS

Launched Nov 03, 2019

Built by Shopify

Address

Kollwitzstraße 64, Berlin, 10435, DE

Website Support Portal Privacy policy Tutorial FAQ Document

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(39 Reviews)

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Description

Turn browsers into buyers with SMS marketing automation, abandoned cart recovery, and 2-way texting

Sinch Engage (formerly MessageMedia) helps Shopify merchants drive sales with SMS marketing and abandoned cart recovery. Send personalized campaigns, automate cart reminders, and manage 1:1 customer conversations directly from Shopify. Build automated workflows using Shopify Flow, capture subscribers with compliant opt-in tools, and track performance with clear revenue and ROI reporting across campaigns and automations. Install in minutes, connect your data, and start sending reliably at scale.

Run SMS, MMS, and RCS marketing campaigns to promote offers and drive more sales
Recover abandoned carts with automated, personalized SMS reminders that convert
Manage 2-way customer texting for sales, support, & post-purchase conversations
Automate SMS workflows using Shopify Flow triggers across key store events
Track revenue and ROI with reporting across campaigns, carts, and automations

Pros

Drive sales with text marketing and SMS abandoned cart recovery
Reach customers on their mobile devices with bulk SMS and MMS
Send special offers, restock updates, and engaging winback campaigns
Automations for highly personalized and retention-focused text messages
Two-way conversations via SMS, MMS, Instagram, Facebook, and other social platforms
24/7 support and access to ecommerce experts
Automated text/SMS reminders to recover abandoned carts and drive conversions
Targeted and personalized bulk text/SMS campaigns to accelerate conversion
Sales, clicks, conversion, SMS cost, and ROI reporting to maximize revenue
Instagram and Facebook automations to turn social followers into customers

Cons

Poor customer service as indicated by a user's experience
Sales team failed to set up the account as promised
Lack of communication and explanation from the support team

Top Helpful Reviews

GF Oats Australia

Aug 14, 2025 on Shopify

Jason I very much appreciated your followup as AI and virtual assistance just doesn't cut it at times. Your information was great, explanation clear and we had our problems easily resolved. Thank you again. Great service

Santa Cruz Skateboards ANZ

Feb 12, 2025 on Shopify

Our experience with Sinch has been nothing short of amazing. From the incredibly fast initial setup to their impressive speed to market, every step has been seamless. Their platform is user-friendly, and their attentive sales team and our account manager provides excellent support. On top of that, their competitive SMS rates and easy integration with other platforms make them a standout choice. Overall, we’re extremely satisfied with their product.

Global Temptations Limited

May 01, 2024 on Shopify

I would not recommend this app. I wanted to setup this feature for communication with my customers. Their sales team promised to setup my account but never did. After requesting feedback their answer was: we won't be offering this service to you. No reason, no explanation nothing. Who can believe this? Very unprofessional!

Kip&Co

Dec 20, 2022 on Shopify

Great app, and really incredible team who are so responsive to troubleshooting any issues and made the onboarding absolutely seamless!

iTechworld

Aug 31, 2022 on Shopify

Great user interface! MessageMedia's customer success is team is top notch, big shout out to Lawrence S for his continued guidance.

Disti

Apr 16, 2021 on Shopify

Downloaded this app to increase my brand awareness and generate lost sales, was very surprised how easy it was to get started and set up. Primarily use it for win back and abandoned cart which has been very successful to date. I recommend all to use this app as part of their business.

Bella Sangría

Mar 10, 2021 on Shopify

Awesome customer service, but an even better product. Was super easy to setup and the results were fantastic :) I saw a 3x cart abandonment improvement!

K9 Katering

Feb 18, 2020 on Shopify

This app is great. It's really easy to send out SMS's to your customers. We have been able to re-engage with our customers with an easy to set up popup to capture phone numbers and to offer discounts. It's also very handy that you send abandoned cart reminders to customers. Highly recommend.

Gladiator Fitness

Nov 17, 2019 on Shopify

doesn't support the latest version of Safari on macOS, therefore the app is fairly useless as I am required to switch between browsers

z.concept

Nov 12, 2019 on Shopify

Really simple app for SMS based marketing to re-engage customers with an easy to set up popup to capture phone numbers

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