Reviews: Sinch: Automated SMS & MMS

Customer reviews: Sinch: Automated SMS & MMS

Reviews (19)

Overall rating

3.8

5

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4
3
2
1

2

What Merchants Think

Merchants generally hold "Sinch: Automated SMS & MMS" in high regard, praising its ease of use, effective customer engagement features, and beneficial impact on sales and brand awareness. However, there are occasional criticisms regarding the customer support and compatibility issues with specific web browsers.

Key Strengths

User-friendly interface and seamless setup process
Responsive and helpful customer support team
Effective in increasing brand awareness and re-engaging customers
Competitive SMS rates and easy platform integration
Improves sales conversion with abandoned cart features

Common Concerns

Instances of unprofessional customer service experiences
Lack of support for the latest version of Safari on macOS

Final Thoughts

The overall reception of "Sinch: Automated SMS & MMS" is positive, with numerous merchants benefiting from its robust features that enhance customer engagement and drive sales. While there are minor concerns regarding customer support and browser compatibility, the app stands out as a valuable tool for businesses looking to improve their communication strategies.

Santa Cruz Skateboards ANZ

Feb 12, 2025 on Shopify

Our experience with Sinch has been nothing short of amazing. From the incredibly fast initial setup to their impressive speed to market, every step has been seamless. Their platform is user-friendly, and their attentive sales team and our account manager provides excellent support. On top of that, their competitive SMS rates and easy integration with other platforms make them a standout choice. Overall, we’re extremely satisfied with their product.

Global Temptations Limited

May 01, 2024 on Shopify

I would not recommend this app. I wanted to setup this feature for communication with my customers. Their sales team promised to setup my account but never did. After requesting feedback their answer was: we won't be offering this service to you. No reason, no explanation nothing. Who can believe this? Very unprofessional!

Kip&Co

Dec 20, 2022 on Shopify

Great app, and really incredible team who are so responsive to troubleshooting any issues and made the onboarding absolutely seamless!

iTechworld

Aug 31, 2022 on Shopify

Great user interface! MessageMedia's customer success is team is top notch, big shout out to Lawrence S for his continued guidance.

Disti

Apr 16, 2021 on Shopify

Downloaded this app to increase my brand awareness and generate lost sales, was very surprised how easy it was to get started and set up. Primarily use it for win back and abandoned cart which has been very successful to date. I recommend all to use this app as part of their business.

Bella Sangría

Mar 10, 2021 on Shopify

Awesome customer service, but an even better product. Was super easy to setup and the results were fantastic :) I saw a 3x cart abandonment improvement!

K9 Katering

Feb 18, 2020 on Shopify

This app is great. It's really easy to send out SMS's to your customers. We have been able to re-engage with our customers with an easy to set up popup to capture phone numbers and to offer discounts. It's also very handy that you send abandoned cart reminders to customers. Highly recommend.

Gladiator Fitness

Nov 17, 2019 on Shopify

doesn't support the latest version of Safari on macOS, therefore the app is fairly useless as I am required to switch between browsers

House of Heels

Nov 12, 2019 on Shopify

Found it straight forward to get going and have since bumped up by sales conversion rate quite substantially just by setting up the abandoned card reminders.