I normally don’t leave reviews, but this experience was unacceptable. After installing Adwisely on my Shopify store, I personally paused my Google Ads campaign — only to find out later that someone from their team manually reactivated it without my consent. This resulted in unauthorized ad spend charged to my account. When I confronted them, the Adwisely representative admitted in writing that he restarted my campaign “to allow it to continue learning,” despite me never granting permission. Their own chatbot even confirmed this violates their own policy. While I did eventually receive a refund for the unauthorized charge, the company refused to offer any further remedy or accountability for the breach of trust. I run a professional e-commerce business, and having a marketing app make unilateral decisions with my ad budget is completely unacceptable. I’d caution other business owners to think carefully before granting Adwisely access to your advertising accounts. Unauthorized actions on client accounts are not acceptable—refund or not.

Update: since Adwisely today decided to edit their reviews to spread lies, then we have the right to defend ourselves. We never requested that the work be paused. They created the ad without products in it and unchecked the Instagram box( they said sorry) 1-All your work over two months produced no results. One month trial with hands-on with a lot of mistakes( Read below) 2-You only wanted to push us to pay $249, even though we already gave you one month to prove your strategy. There was no strategy just retargiting and a lot of complaints and excuses. 3-Spreading false claims won’t change the facts. We fired them, and they never cleaned up their setup from our Business Facebook or Google. We'll release all emails publicly on Reddit and Twitter to show the truth, as we don't digest or tolerate this. (We'll update soon) This is our original complaint: We (Selvanelle ) we're based in the USA. We had a very disappointing experience with this app and the team behind it. There are only three people managing all accounts and answering emails, and unfortunately, their service did not deliver any results for us. Yaro repeatedly complained about how hard he and 3 people were working on our ads, and yet no sales were generated. One in Google in almost two months! During our one-month trial, we saw no results, yet they encouraged us to upgrade to another month, which was a terrible experience. We constantly had to remind them of basic tasks. First, they forgot to check Instagram on Meta ( ad was running two weeks without it) then they ran ads without ensuring that products were correctly synced in their feed — mistakes that cost us both time and money. Eventually, they directed us from Meta to Google Ads, and after 18 days said Google Ads wouldn’t work either, telling us to go back to Meta. From the start, their Facebook ads promised 6x ROAS, but this claim was completely false. Their “automation with their hands on it provided no real value, and important details were never disclosed upfront. The $49 plan proved useless, yet they initially claimed it was effective and, when it failed, they tried to push us to upgrade to the $249 plan..Note: our plan was $249 during the trial, and we changed it when we saw the crazy mistakes. Today, we are sure that we do not want to work with them! Additionally, their Facebook ads where they advertise themselves self are misleading, making promises that are simply not true. This lack of transparency and honesty is unacceptable. I do not recommend this service and urge others to proceed with caution. If you want more details about our experience, feel free to call us at 781-346-7700 or email us at [email protected]. we are not shy to give you more details as we know that a lot of review could not be real.

I can’t say enough good things about Adwisely and their amazing team. My experience has been nothing but positive, and Valerie has gone above and beyond to support us since we rejoined after a brief business pause. Even while we’ve been dealing with Facebook Business account access issues, they’ve stayed in daily contact and provided effective workarounds. We’ve already seen excellent results and are excited for a long-term partnership. Highly recommend!

We (Selvanelle ) we are based on the USA. We had a very disappointing experience with this app and the team behind it. There are only three people managing all accounts and answering emails, and unfortunately, their service did not deliver any results for us. Yaro repeatedly complained about how hard he and 3 people was working on our ads, and yet no sales were generated. One in google in almost two months! During our one-month trial, we saw no results, yet they encouraged us to upgrade to another month, which was a terrible experience. We constantly had to remind them of basic tasks. First, they forgot to check Instagram on Meta ( ad was runing two weeks without it) then they ran ads without ensuring that products were correctly synced in their feed — mistakes that cost us both time and money. Eventually, they directed us from Meta to Google Ads, and after 18 days said Google Ads wouldn’t work either, telling us to go back to Meta. From the start, their Facebook ads promised 6x ROAS, but this claim was completely false. Their “automation with their hands on it provided no real value, and important details were never disclosed upfront. The $49 plan proved useless, yet they initially claimed it was effective and, when it failed, they tried to push us to upgrade to the $249 plan..Note: our plan was $249 during the trial, and we changed it when we saw the crazy mistakes. Today, we are sure that we do not want to work with them! Additionally, their Facebook ads where they advertise themselves self are misleading, making promises that are simply not true. This lack of transparency and honesty is unacceptable. I do not recommend this service and urge others to proceed with caution. If you want more details about our experience, feel free to call us at 781-346-7700. we are not shy to give you more details as we know that a lot of review could not be real.

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We’ve been working with Adwisely for a little over a month, and although it’s still early, the experience so far has been very positive. The onboarding was smooth, and the team has shown great dedication and care from the start. A special thanks to Yaro and Valerie for their personal attention and professional support. They’ve been responsive, thoughtful, and really invested in helping us move in the right direction. We're optimistic about what's ahead and happy with how things have started.

Adwisely is a great digital marketing solution especially if you don't have a large team internally. Valerie from the Meta team is incredible. Highly recommended.

The Adwisely team have helped us expand and advertise through online platforms - we're very grateful!

I can’t recommend Adwisely highly enough! From the start, their team provided exceptional customer service, and Yaro in particular went above and beyond to analyse our account thoroughly. He took the time to review our setup, gave insightful feedback, and even offered transparency about our current Google Ads performance, which was invaluable. Yaro’s expertise and dedication to helping us optimise our campaigns were truly outstanding. It’s rare to find such a high level of professionalism and honesty in the e-commerce space. If you're looking for a team that will not only manage your campaigns but also provide valuable insights and excellent service, Adwisely is the way to go. Thank you, Yaro, and the Adwisely team – you’ve been fantastic!

I have had amazing, exceptional results with Adwisely Facebook and Google Ads. I wasn't sure what I expected as I've heard not-so-good things about Google AI/Smart Campaigns but I am very glad I spoke with Yaro from the Adwisely team because his suggestion to use their Google AI/Smart Campaigns has been a great benefit to my business, thank you Yaro, thank you Adwisely. I am honestly so happy I decided to work with you guys, now I can put that extra time working on my ads, into uploading products and growing my business, once again, thank you Adwisely Team, and thank you Yaro!