Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,953)

Overall rating

4.8

5

893
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Cyclerie

Feb 28, 2025 on Shopify

Brush On Block

Feb 28, 2025 on Shopify

Excellent support. Thanks for the quick and thorough response to a tricky technical question.

GRMS, gourmetcoffees.com

Feb 27, 2025 on Shopify

Good response on customer service and the app is easy to use.

PÜRE

Feb 27, 2025 on Shopify

the app is amazing and the service is amazing. I thought that building a loyalty program for my business was gonna be sooo complicated. I was soo happy to find out that Smile exists

SOSKIN

Feb 27, 2025 on Shopify

Great app, and very usefull support team. Thank you!

Tallow + Ash

Feb 27, 2025 on Shopify

Super helpful! Thanks Carla :)

Zillinger Weinshop

Feb 27, 2025 on Shopify

Booskerdoo Coffee Co.

Feb 27, 2025 on Shopify

Shelby and Angie were both very helpful when I contacted customer service. We love the app, thank you!

ESSENTIALS5IVE FASHION CONCEPT

Feb 27, 2025 on Shopify

Enspirar

Feb 26, 2025 on Shopify

The app is super great and it helps you a lot to keep loyal customers and get new ones. The support is stunning and the Smile team will help you in anything you need. I totally recommend using this app.

UK Ecig Store

Feb 26, 2025 on Shopify

Smile has been great for our business. It has been simple to setup and operate and gets a high percentage of customer uptake and retention. Support has been helpful at all points through our journey.

Simply Threads Boutique

Feb 26, 2025 on Shopify

Andrea was awesome helping me figure out the latest update! Appreciate her help. Love this feature with the rewards point being on POS.

Herb Affair

Feb 26, 2025 on Shopify

Very helpful customer service. Very quick to respond to questions and help you get your rewards set up.

Sweet Bath Co

Feb 26, 2025 on Shopify

They have been great! They are very helpful and always respond in a timely matter.

AuthenticLook

Feb 25, 2025 on Shopify

This is an amazing rewards app. I highly recommend going with Smile. They offer a ton of different cool features and give you a lot of good things to work with!

Sandy Store ByNet

Feb 25, 2025 on Shopify

Maggie est très pro et réactive, bravo et merci. Sandy

The Stencilsmith

Feb 25, 2025 on Shopify

Best support ever! The app is pretty intuitive and easy to set up, but I began to write down some questions along the way more so about how the rewards program works in conjunction with your own discounts. I sent quite a list on the chat, and Lisa really went the distance and answered ALL of my questions and then some! Very happy and excited to get these rewards to my customers! Thank you!

TITIKA Active Couture

Feb 25, 2025 on Shopify

We used Smile for a few years now, excellent reward system, easy to set up, manag,e and use for customers. UI and UX are super friendly. Customer Support Shelby was wonderful in helping me with inquiries.

Hairsense

Feb 25, 2025 on Shopify

Great service and excellent communication! Lynn was able to help us resolve our concern. Highly recommended!

Janado | The Smarter New

Feb 25, 2025 on Shopify

Great Customer Service!