Reviews: Smile: Loyalty Rewards Program

Name: Smile: Loyalty Rewards Program
Brand: Smile.io
SKU: shopify-smile-io-app-by-smileio
Rating: 4.8 (6953 reviews)

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,953)

Overall rating

4.8

5

893
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Let's Puzzle

Mar 05, 2025 on Shopify

Very good app so far! It allows me to do what I need and Jade has been very helpful helping me out with some questions I had :)

Sender to the Summit Snacks

Mar 05, 2025 on Shopify

Identified and fixed the issue quickly. Great to work with!

PraiseBanners™

Mar 05, 2025 on Shopify

Very fast support. My issue was resolved easily.

Matcha Dive

Mar 05, 2025 on Shopify

This app works well for us, does exactly what we need it to, and the support team is excellent and responsive. Thank you Smile.io!

CoffeeAM

Mar 04, 2025 on Shopify

I really enjoy using the Smile.io app! It is easy to use - very user friendly. Recently, I needed some custom reporting, and their customer service team (Cole) was able to get me exactly what I needed! Very helpful.

Dear Delaney Boutique

Mar 04, 2025 on Shopify

Great customer service!

Miranda Frye

Mar 04, 2025 on Shopify

App works great- and customer service is top notch :)

Mimsy's Beauty Boutique

Mar 04, 2025 on Shopify

Customer Service is amazing! They answer very quickly and have always helped me learn how to use the app for my business. I am a new user of Smile and have alredy had my own customers enjoy the app. Jade was very helpful in helping me resolve an issue I was having in using the app. Thank you guys for a great product.

soulbottles

Mar 04, 2025 on Shopify

Great support by Angie with a free plan

AALLYN

Mar 04, 2025 on Shopify

good customer service from Lynn

Chalonne

Mar 04, 2025 on Shopify

Incredibly helpful, good response time and was able to get help from a real person without going through the runaround with an AI. So wonderful to work with.

Eccentrics Boutique

Mar 03, 2025 on Shopify

Great Customer Service!

Starry Night Creations

Mar 03, 2025 on Shopify

Very helpful and followed up to make sure everything was good.

Sacred Saints

Mar 03, 2025 on Shopify

Cedar Valley Farms

Mar 03, 2025 on Shopify

Great app even in the free version. CSR Shelby was very helpful when asked about multiple areas of the app. She provided step by step instruction and links to further guidance for each issue and was very friendly as well - a bonus!

Dev Motherswork Vietnam

Mar 02, 2025 on Shopify

The support is great. I'm feeling helpful when work with team.

Coppertech Golf

Mar 01, 2025 on Shopify

Great app and the support they provide is stunning!

Live zero

Mar 01, 2025 on Shopify

Lynn was friendly and helpful!

mennt.cl

Feb 28, 2025 on Shopify

Sundance Clothing

Feb 28, 2025 on Shopify

Haven't officially launched to our customers yet, but the help I received from Jade was wonderful! Looking forward to seeing how Smile helps increase our sales!