Shopify Smile.io App Review: Loyalty Program Insights

Customer reviews: Smile: Loyalty Rewards Program

Smile.io (now Loyalty & Rewards by Shopify) helps merchants create customizable loyalty programs to retain customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (3,988)

Overall rating

4.9

5

1,238
4

71
3

10
2

6
1

27

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Sutra Silk

Apr 17, 2024 on Shopify

Easy to use and works as intended. Support team is helpful and will try to solve the problems you have with the app until it is no longer a problem. They'll also help you understand anything you have questions about the app. Highly recommended!

Stimara

Apr 17, 2024 on Shopify

The app is easy to use and the support, specifically Jade, is very helpful.

Fabulous Planning

Apr 17, 2024 on Shopify

We've used Smile Loyalty & Rewards on our website for well over 2+ years now, and we've never regretted a single month. Just recently, I had help from one of the support colleagues "Joana" and they were so fabulous! They not only helped with our issue, they went above and beyond, and left us very pleased with Smile's services. So long as Smile keeps offering this outstanding service, they have a dedicated customer in us! Thank you!

Secend.ch

Apr 17, 2024 on Shopify

Top service from Joana :)

Linden Cook Jewellery

Apr 17, 2024 on Shopify

Efficient and friendly!

Birdfy

Apr 16, 2024 on Shopify

I'm a new user about this app. Great service, fast response! Appreciate it:)

Fake Bake, LLC

Apr 16, 2024 on Shopify

Helpful customer service

Oppastore

Apr 16, 2024 on Shopify

Great friendly support, and has all the features you can expect! Special thanks to JOANA from customer service team who helped me resolve some technical issues on my theme. The pricing is a bit steep though .. for a small business. And especially some important features are locked in for higher tiers.

La Margarita Wonderfood

Apr 15, 2024 on Shopify

They have good customer support and a lot of valuable documentation to help you set up your rewards program. Jade helped me a lot!

Wildebeest

Apr 15, 2024 on Shopify

Have had Smile.io installed on our shop for a few years now without complaints. Always great customer service -- Thanks Lynn!

Threads 4 Thought

Apr 12, 2024 on Shopify

The smile support team is so responsive and helpful. They answer every question and ensure our problems are solved.

2nd Story Goods

Apr 12, 2024 on Shopify

I would highly recommend using Smile. The product itself is great and user-friendly, and their customer service is fantastic! The free plan really works well!

SaveCo Online Ltd

Apr 11, 2024 on Shopify

Great support. Thank you Jade for your prompt and brilliant support in resolving an issue with our referral links.

Jolly Pets

Apr 11, 2024 on Shopify

Jade was so helpful to us to in setting up the app blocks in our theme editor. She stay in the chat with myself and my coworker basically all day until we ran out of questions for her. Very responsive and solved all our problems!

Distinctively Hers

Apr 11, 2024 on Shopify

Great service today when I was having an issue. It was resolved quickly.

Monos

Apr 11, 2024 on Shopify

Amazing app! We've been using Smile as our rewards program for a long time now. What we really appreciate most is the genuine support the Smile team provides. They're always willing to help.

Oobi

Apr 10, 2024 on Shopify

Very nice app - been using it for quite some time already and there are many features. Lynn was very helpful in answering our questions and resolving them too.

Mays Street Boutique

Apr 10, 2024 on Shopify

Jade was very helpful in getting my issue figured out!

Plan Chicly

Apr 10, 2024 on Shopify

Krack'd Snacks

Apr 10, 2024 on Shopify

Jade was very helpful and attentive. Thank you!