Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,950)

Overall rating

4.8

5

892
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

ketolibriyum

Mar 14, 2025 on Shopify

Great customer support!

Brute Status

Mar 14, 2025 on Shopify

Brilliant app with excellent support when required

Vape Junction

Mar 14, 2025 on Shopify

Superior Hair

Mar 13, 2025 on Shopify

great help and super quick!

dk active

Mar 13, 2025 on Shopify

Cole was super helpful! They gave clear instructions and screenshots on how to resolve the issue I had.

The Sugar Art, Inc.

Mar 13, 2025 on Shopify

Our customers really enjoy the Rewards program! The team is also very responsive and helpful. I do recommend Smile to any business.

The Hub TCG

Mar 13, 2025 on Shopify

I’ve been using smile for the past 3 years. It’s a simple way to reward your loyal customers and can be used to drive sales really well. I’ve enjoyed using it to build my email list as well. Recently my store has seen huge growth and has pushed me over the starter package limit. Hanna was super helpful to help me no go over budget and keep the program running. I definitely recommend this app if you are interested in growing a loyal customer base.

The Tool Tuckshop

Mar 13, 2025 on Shopify

Great app, seems to have good free functionality. I am trying it out still, but for now it's easy to use!

Bra Necessities

Mar 13, 2025 on Shopify

The program is easy to use, and the personal assistance is fast and reliable. Highly recommend!

Shop Simply Apparel

Mar 13, 2025 on Shopify

Awesome support team

The Needlepoint Clubhouse

Mar 13, 2025 on Shopify

FAYS, terroir chocolaté

Mar 13, 2025 on Shopify

New to Smile. Just about to launch the program. Had an issue this morning and received a quick and efficient response withing minutes. Pretty impressive. Thanks Carla. Glad we chose Smile.

Nine Worths

Mar 13, 2025 on Shopify

Programme de fidélité complet, même en version gratuite ! Le support client est réactif et efficace

FreeMet 🌎 💙

Mar 13, 2025 on Shopify

Recomiendo la app para fidelización de clientes, tienes bastantes funciones que permiten establecer una relación más cercana y de beneficios para los clientes.

BIWAKO Jewelry

Mar 13, 2025 on Shopify

his is a very good app, and the staff resolved my issue with great patience!

Adrift Clothing

Mar 13, 2025 on Shopify

Very helpful response from Lynn when I had an issue with segmenting/flows for one of our loyalty tiers Very quick to respond and help me get to the bottom of my issue! Thanks for your help Lynn!!

Borvo

Mar 12, 2025 on Shopify

Easy set up!

Marist MPorium

Mar 12, 2025 on Shopify

As we continue to navigate and learn more about all Smile has to offer we continue to be wowed! The integration with Omnisend and Shopify truly simplifies the rewards program. Smiles customer service is great too! Cole and Shelby were a great team and resolved our issue! Looking forward to continuing to work with Smile.

Elijah's Xtreme

Mar 12, 2025 on Shopify

Been a great app so far, and Lisa in support helped us out quickly and efficiently. Awesome support and good integrations with shopify.

Patena Paris

Mar 12, 2025 on Shopify