The team at smile go above and beyond in ensuring you are happy with your set up. Shelby and Erin have been amazing over the support chat with any questions or issues we came across when intergrating with other softwares - which was super easy to navigate through with the directions from the team. David has also been a great help, once we installed the app he arranged a google meet to go through all the details we needed and shared with us reccomendations based on our store and targets. I highly recommend using the app it is really simple to manage and the team are on hand always to help with any questions you have.

Customers support is great. The app is a bit complex to use for some clients (to get their points) Generally speaking very happy apart that And it's a great way to have clients coming back. Much better than giving immediate discounts

Fabulous support! Lynne was very responsive and helpful, i was able to configure my POS to better use customer points. Success all round!

Flexible solution - treated very well as a loyal customer and great customer service from Jade and Andrea.

Great experience with Smile.io – Erin was super helpful and made everything easy. Thank you!

After reviewing carefully several loyalty program apps, Smile appeared to be the best one for our Shopify store needs. Plenty of options to customize the program and adapt it to our brand, business activity and audience. Sophisticated features but simple to setup and use. No coding or computer knowledge needed. And their customer support is just 5-star service! No silly Ai, but real agents who care. Erin and Lisa have been amazingly patient with us and very helpful. We definitely recommend this app and their staff support.

I was shopping around for a rewards program for our store and I reached out to Smile with some questions. Their team was super helpful and responsive. Andrea, Lynn, Cole, Shelby and their entire team helped answer any questions I had. Setup was easy too.

This is a quick way to add a robust loyalty program to your store. I love that it will work in store and online! Looking forward to using all the features. I am impressed at how quick it is to install and integrate.

Erin was very helpful in solving my issue and provided advice on how to avoid it in future, Thank you!

Merci pour votre aide à toute les deux

Exceptional partner for loyalty implementation Smile.io transformed our app's rewards system from concept to reality. Their API integration was seamless, and their team guided us through every step with genuine expertise. What impressed us most was their commitment to making complex loyalty mechanics feel simple for our users. They didn't just deliver code—they delivered an experience. The implementation was smooth, the support was outstanding, and the results speak for themselves. Our customers love the new rewards system. Highly recommended for any team serious about customer loyalty.

Great App and Super Helpful Staff

Lynn was very helpful today, cleared up some technical questions for us.

Works well. Awesome Staff. Super friendly and professional when answering questions

Support is unlike any other i've received, very clear help and instructions on how to get out of certain situations, timely replies are a norm on this app which is crucial for success. Great app and easy to use as well.

We’ve used Smile.io since 2018 to manage our influencer rewards, and it’s been rock solid. The platform is reliable, easy to use, and their customer support is always fast and helpful. A great long-term partner for loyalty and rewards. /Thomas