Shopify Smile.io App Review: Loyalty Program Insights

Customer reviews: Smile: Loyalty Program Rewards

Smile.io (now Loyalty & Rewards by Shopify) helps merchants create customizable loyalty programs to retain customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (4,126)

Overall rating

4.9

5

1,421
4

78
3

13
2

7
1

38

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Jolie Laide

Sep 05, 2024 on Shopify

very good

Oh La La Cheri

Sep 05, 2024 on Shopify

Another wonderful customer support experience this time with Jade - who not only helped me start Smile with my second website but even went into the back end and recommended reward changes. MORE OF THIS!! It takes a village. Thank you Jade for your support!

Impossible Bakers

Sep 04, 2024 on Shopify

Sicotas

Sep 04, 2024 on Shopify

Good experience！ Ezra is so professional to solve my problem！

XOXTOYS

Sep 04, 2024 on Shopify

Been using Smile for years and just had my first issue which needed attention. Karen F was assigned to case and delivered fast and helpful customer service that remedied my issue in a matter of hours. Very happy with overall outcome and would recommend

Daniel's Truth

Sep 04, 2024 on Shopify

Thank you so much to Lynn P. for being so thorough and quick in helping me out as if it were her own work. Great customer service!

Sudtana

Sep 03, 2024 on Shopify

Thank you!

Tripod Coffee

Sep 03, 2024 on Shopify

Great App and great support, thank you

Sustainify

Sep 03, 2024 on Shopify

Easy To Grow Bulbs

Sep 03, 2024 on Shopify

Great to work with, thank you

Biketart

Sep 03, 2024 on Shopify

Excellent app, integration with Shopify is easy and thorough. Has a positive effect on sales and retention. Direct integration with the new-style checkout is a boost for conversion. I've only ever had to use support once and Joanna there helped me out with a superb solution quickly and efficiently, thank you.

discgolfsport

Sep 03, 2024 on Shopify

Ik raad deze app wel aan. Ik heb een kleine webshop en het gratis plan past op dit moment precies bij mijn wensen en behoeften. Daarnaast staat de klantenservice je snel te woord zo wel via de mail als via de chat.

Bowling World

Sep 03, 2024 on Shopify

5 stars for customer service. I haven't had a chance to experience the app in a live store yet but had a billing issue that was resolved quickly and easily after reaching out to customer support. Can't speak to how the app functions quite yet, although installation and customization has been easy so far.

VMI Sports

Sep 02, 2024 on Shopify

Excellent support and fast response time

ecoslay

Sep 02, 2024 on Shopify

Lynn was very helpful! I had accidentally deleted my discount codes - she was able to provide me a CSV that I can use to recreate them.

PetSnowy

Sep 02, 2024 on Shopify

oneselfwellbeing

Sep 02, 2024 on Shopify

Good platform easy to use for us and customers Customer service are very helpful especially Joana!

Bellbees

Sep 01, 2024 on Shopify

Amazing customer service! The staff was very knowledgeable and helpful. They immediately answered my questions and concerns when I needed them. The program itself is beneficial in maintaining consumers!

HEGIRA

Sep 01, 2024 on Shopify

Lynn has a superb work today. Thanks so much to her and Smile's team.

Dailyou Happyself

Aug 29, 2024 on Shopify