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Customer reviews: Smile: Loyalty Rewards Program

Develop by Smile.io

Smile.io (now Loyalty & Rewards by Shopify) helps merchants create customizable loyalty programs to retain customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

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Reviews (3,988)

Overall rating
4.9

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

  • Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
  • Easy setup and user-friendly interface.
  • Simple integration with existing platforms like Shopify.
  • Effective in enhancing customer loyalty and repeat sales.
  • Wide range of customization options for rewards programs.
  • Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

  • High costs and steep pricing tiers.
  • Some features require higher paid tiers, limiting small businesses on basic plans.
  • Issues with integration and redemption of points across platforms.
  • Reported challenges with some language limitations and feature availability.
  • Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

LookHUMAN

Jul 10, 2024  on Shopify

Smile is an excellent loyalty and rewards program app. Angie from the support team was very helpful in getting our program set up. Highly recommend Smile!

Speed Cleaning

Jul 10, 2024  on Shopify

I haven't used the app yet, but the customer service prior to install has been outstanding! Happy to find an app with quick, responsive support.

WAVE SHOP

Jul 10, 2024  on Shopify

التطبيق قوي وجميل وبخطوات سريعة وسهله يتفعل معك على المتجر رائع ، والافضل انه سهل واذا واجهت مشكلة دعم سريع يتحاوب معك وبالتواصل تحية لJade

Cheerly Decor

Jul 09, 2024  on Shopify

I thought I had lost my customer's data with all their points but Cole was able to help me recover them quickly! I'm glad I chose Smile over other rewards apps. It's easy to manage and simple to use from the customer's perspective as well.

Type One Style

Jul 09, 2024  on Shopify

Get app great support really like Smile, it makes me smile when I use it

Charlotte et Charlie

Jul 09, 2024  on Shopify

Great customer service!

Julz Shoes

Jul 08, 2024  on Shopify

I had an intricate issue and they responded so quick and it was all resolved within a day! Thank you!

Ticket To The Moon

Jul 07, 2024  on Shopify

Great App with Awesome Support. They really superfast to solve my issued. Keep it on, Smile Team. Don't forget to always keep your SMILE! Many thanks. Eric

Nurserylive

Jul 07, 2024  on Shopify

Good customer service and dev support.

Lakes Custom Computers

Jul 04, 2024  on Shopify

Great thankyou Lyn was super helpful!

ChromaLabel

Jul 04, 2024  on Shopify

I love that the development team is always working on improving the app. And I just gotta say, the recent support I got from Lynn on an issue that was confusing me was ABSOLUTELY stellar. She went above and beyond, and helped me with a custom code that she didn't have to do. Lynn is definitely the reason why I am now a Smile.io customer for life. (At least as long as they are smart enough to keep her around!) Thanks Lynn, and the whole Smile team, for real, human service, and being a company that cares.

The Eczema Company

Jul 04, 2024  on Shopify

I needed quite a bit of help during setup and the customer service team was very helpful. Time will tell how the app performs for us, but so far so good.

All Star Case Breaks

Jul 04, 2024  on Shopify

Brandon did an excellent job sharing the path to update my app settings to acheive what I wanted to do with our Rewards program settings. Thank you for the excellent help, concise and spot on.

HolyShapeua

Jul 04, 2024  on Shopify

Really good support

Geechee Mama Candles

Jul 04, 2024  on Shopify

Customer service is prompt answering all of my questions.

Golden Paws Barkery

Jul 03, 2024  on Shopify

The Old Tree

Jul 03, 2024  on Shopify

KICA

Jul 03, 2024  on Shopify

Lots of thanks to Joana! Very cute support)))

soulshow

Jul 03, 2024  on Shopify

good

XIA LUXE

Jul 02, 2024  on Shopify

Lisa is amazing she help me with everything and more.

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