Shopify Smile.io App Review: Loyalty Program Insights

Customer reviews: Smile: Loyalty Rewards Program

Smile.io (now Loyalty & Rewards by Shopify) helps merchants create customizable loyalty programs to retain customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (3,988)

Overall rating

4.9

5

1,238
4

71
3

10
2

6
1

27

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

PIBU - טיפוח קוריאני בישראל

Jul 17, 2024 on Shopify

Customer service always there to help . CS is very knowledgeable and actually help . Smile has been easy to setup and We are excited at introducing the program to our customers.

SunnyHills Hong Kong

Jul 17, 2024 on Shopify

The app is great, and has pleasant automation templates with a great responsive team from both the billing and implementation support. Unlike other similar apps which looks more bare-bone and had to do more manual customisations. Just unfortunate there's only simplified chinese and no traditional chinese support, and there are certain fields which just can't be manually overwritten.

Amanda Klein

Jul 16, 2024 on Shopify

The app is easy to use and does exactly what we need for our customers. Support is very helpful and friendly.

My Store

Jul 16, 2024 on Shopify

A great support experience with Joana today, my issue was identified and resolved very quickly. Joana was patient and polite too. Thank you!

AlbertWines2u

Jul 16, 2024 on Shopify

Hannah's explanation is straight forward and clear. Thank you.

Clplaza

Jul 15, 2024 on Shopify

It would be more convenient if the interface had the ability to switch languages. Right now, I'm unable to find the language switch option.

DoggieLawn

Jul 15, 2024 on Shopify

We've had a fantastic experience setting up our loyalty program with Smile. The platform is user-friendly and offers a variety of customization options to suit our needs. Whenever we had questions or needed assistance, the Smile support team was always prompt and helpful. We are very happy with the overall service.

Vinnie Louise

Jul 15, 2024 on Shopify

Needed some assistance enabling a smile feature and the chat support feature was great! Lisa quickly helped resolve the issue!

YOLO Luxury Consignment

Jul 15, 2024 on Shopify

ARK Skincare

Jul 15, 2024 on Shopify

I recently reached out to the support team and they were brilliant. Quick to respond and they gave me clear instructions. Thanks!

The Inspired Stories EU

Jul 14, 2024 on Shopify

Brilliant app! Very easy to use, looks great and amazing support from a friendly and helpful team! Really recommend :)

Beach Camera

Jul 14, 2024 on Shopify

Lynn is amazing!!

Moolk Pty Ltd

Jul 14, 2024 on Shopify

Our customers love the rewards program and the support team are always happy to help in a timely manner.

By Lenz

Jul 13, 2024 on Shopify

Great app, great support when you have issues!

PetTack.com

Jul 11, 2024 on Shopify

Great customer service! I had a question and they replied very fast.

The Inspired Stories

Jul 11, 2024 on Shopify

A really easy to use app, with a simple set up which looks great! Amazing support team too. Hannah was really helpful at assisting us and answered all of our questions. Really recommend!

KUVRD

Jul 11, 2024 on Shopify

Cole, Jade and the team are great to work with!

Direct For Pets

Jul 10, 2024 on Shopify

Telluride Pet Co.

Jul 10, 2024 on Shopify

Customer service is so speedy and helpful

Book Beau

Jul 10, 2024 on Shopify

Lynn is always helpful and helps me get the information I need promptly.