Shopify Smile.io App Review: Loyalty Program Insights

Customer reviews: Smile: Loyalty Rewards Program

Smile.io (now Loyalty & Rewards by Shopify) helps merchants create customizable loyalty programs to retain customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (3,988)

Overall rating

4.9

5

1,238
4

71
3

10
2

6
1

27

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Doonails

Jul 30, 2024 on Shopify

We received a professional supported through Hannah. Nothing to complain.

Jgrondz Dot Art

Jul 30, 2024 on Shopify

I had some concerns regarding my plan order maximum being reached, and Andreandana was so helpful to assist me. She listened to my concerns and came up with a solution. Thank you very much!! (I still think there should be another tier between the $49.99/mo and $200/mo option)

Apex Sim Racing

Jul 29, 2024 on Shopify

Easy to setup and customer service was helpful

La Terre

Jul 29, 2024 on Shopify

The customer service was phenomenal! As a new user, the support team made it very easy to migrate our customers, showed me how to use the new point system & was available with me for well over an hour to assist. Thank you so much!

The Third Place Books

Jul 29, 2024 on Shopify

Found the integration and setup easy to follow and intuitive. Support staff via chat was also very responsive and helpful (thanks Joana for your help!)

Bridging The Gap Life Coaching and Transformation Academy Home Fragrance and Wellness Collection

Jul 28, 2024 on Shopify

Lash Lift Society

Jul 28, 2024 on Shopify

There was an issue with the integration because of my theme - NOT because of the Smile app and they dug deep and fixed it for me! Great customer service!

The802Gypsy

Jul 28, 2024 on Shopify

Smile for smiles! Easy to use and a great addition to our website.

LÖV Flowers

Jul 28, 2024 on Shopify

So far very happy with the app and service have been great!

Miseczki

Jul 27, 2024 on Shopify

Smile is so great with their service and support. super easy to use platform and extremely friendly, helpful, and prompt support.

Fauna

Jul 25, 2024 on Shopify

Great, customizable user experience and great customer support! And they take feature requests so I'm hoping they grow with me :)

Moosha

Jul 23, 2024 on Shopify

Very helpful and respond promptly, easy app to use as well.

Accessory Fix LLC

Jul 22, 2024 on Shopify

I couldn't figure out why my customers haven't been able to redeem their points with Smile and she was able to explain it to me.

Arifa's Boutique

Jul 22, 2024 on Shopify

It is an amazing rewards programs and my customers love and I love the fast and quick response whenever I run into any issues. Smile customer service is amazing

Just Mystic Brand

Jul 22, 2024 on Shopify

Miami Fitwear

Jul 21, 2024 on Shopify

We've been using Smile for about 3 years now and haven't had any major issues. It's fairly easy to use and tech support is always quick to respond if we ever have any questions.

Zensah

Jul 21, 2024 on Shopify

Smile is great and we've been using it for years. Jade from customer service helped me resolve an issue and we're happy with everything! Thanks Smile Team and Jade!

One Dollar Store

Jul 21, 2024 on Shopify

It's very easy to use. I like it.

FRENCH GIRL

Jul 18, 2024 on Shopify

I just took over management of this app on our website. A customer was having problems redeeming her rewards points, so I reached out to customer support at Smile. Shelby got back to me very quickly and showed me what I needed to do to embed the app in our Shopify theme. Her instructions were very easy to follow, and within a few minutes I was up an running. Very happy with this level of customer service.

Vach Cittoni

Jul 18, 2024 on Shopify

The app is very easy to set up and great to use though I do think a couple items like VIP and expiry points should be offered in starter as well, overall it’s great. The support staff - even better! Thanks Lynn