Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,950)

Overall rating

4.8

5

892
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Retreatment Botanics

Mar 24, 2025 on Shopify

Always so helpful and prompt too. Great app!

Can'tdles

Mar 22, 2025 on Shopify

The support is the best I've ever had for an app. I've never gotten a canned response, they have addressed every question I've had and helped me figure out things even if it wasn't an issue on Smile's end. The best!!

CakeArtelier

Mar 22, 2025 on Shopify

Superb prompt response and solutions! Cheers!

Kala Therapy

Mar 21, 2025 on Shopify

Smile.io has been an incredible tool for reconnecting with our customers and enhancing brand loyalty. The platform is easy to use, and the features make it simple to reward and engage with our community. What truly sets Smile.io apart is their support team—they have been incredibly helpful, providing all the resources we need and ensuring our program is fully optimized. Their guidance has made a huge difference in our experience. Highly recommend Smile.io to any business looking to build stronger customer relationships! Thank you to Joana who has helped us tremendously!

South Coast Baby Co

Mar 21, 2025 on Shopify

Dive Bar Nutrition

Mar 20, 2025 on Shopify

Smile is great especially because of their customer service! Shelby was SO helpful! Within 5 minutes she was on a live chat with me, and took extra measures to help me find an answer to my issue. She was quick, friendly, and professional. Customer service chats are often unhelpful and frustrating, but I never have that issue with Smile! I would definitely recommend.

PERL Cosmetics

Mar 20, 2025 on Shopify

Ezra was incredibly helpful with helping me with an API key - the team are always very responsive & helpful.

Black Hawk Japan

Mar 20, 2025 on Shopify

We have been using Smile:Loyalty Rewards Program for couple of years in our store. The app is very easy to use and our customers like it very much. Customer service is also top notch as we had an issue with the program and Ezra and Lynn took care of the issue. Ezra especially kept following the issue until it is resolved.

Vitality CBD

Mar 20, 2025 on Shopify

Easy installation and excellent customer service from Hannah with onboarding and from Lynn with customer support - very prompt responses, going above and beyond. Have not had the app go live yet to comment on full functionality.

Seaco Online

Mar 20, 2025 on Shopify

Very pleasant. Support team has been wonderful in providing me with the assistance I need as I learn how to integrate my platform to theirs

Liquid-Life

Mar 19, 2025 on Shopify

Great customer service and Good documentation of Klaviyo intergration. So far so good :-)

SurvivorRx

Mar 19, 2025 on Shopify

Waterdrop

Mar 19, 2025 on Shopify

Shopmano

Mar 19, 2025 on Shopify

Nice app and resources but the price is a little bit higher for Brazilian market.

Cloud Blvd

Mar 18, 2025 on Shopify

Maritime Madness

Mar 18, 2025 on Shopify

We've been using smile for 5 years, love it

Hush Blankets

Mar 18, 2025 on Shopify

Jade was super quick and helpfu!

Oak&Pearl Clothing Co

Mar 17, 2025 on Shopify

So easy to set up and use, and the customer service was fast and friendly. Thank you! ☺️

Meraki Fit LLC

Mar 15, 2025 on Shopify

Love on a Hanger

Mar 15, 2025 on Shopify

Joana was excellent! I had so many questions and she was very kind and patient helping me answer every question and more!