Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,954)

Overall rating

4.8

5

894
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

greenergrassdesign

Jun 09, 2024 on Shopify

Andrea and the whole Smile team have all been amazing!

GINLEE Studio

Jun 09, 2024 on Shopify

Amazing support rendered by the team -- shoutout to Lynn and Ezra for the consistent follow ups and resolving an issue that I was facing!

Puree Juice Bar

Jun 09, 2024 on Shopify

Lynn is awesome and followed up with me to make sure I made the change in plan before my next billing cycle. Highly recommend!

Penguin CBD

Jun 09, 2024 on Shopify

Great app! Setting up the account is so easy and user friendly! Customer service has been very helpful as well!

The Bread Essentials

Jun 07, 2024 on Shopify

Lisa, the COO reached out to me to resolve a problem I had as a small business. Lisa made it work for my bakery and we can therefore now stay with Smile. Not many companies go the extra mile like Smile did and I command Lisa and Smile for doing so. I am looking forward to continue to grow with Smile Rewards! Big Big Thank You! Previously I have let Smile know the following...This was a wonderful app until they switched it from free to paid per order as some of our orders are 3.99 and therefore cannot justify paying $199US /month just because we have over 2000 small orders per month. it should not be based on amount of orders as it is discriminating when you do lots of small orders. After it was switched over I could still edit customer profiles for awhile but not anymore - very very frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed!

Wildflowers

Jun 06, 2024 on Shopify

The customer service is great with this app! Lisa was a big help, and super friendly and responsive.

Walker Boutique

Jun 06, 2024 on Shopify

Excellent service! 10/10

Skin & Soul

Jun 06, 2024 on Shopify

thorough and quick! shelby was great!

versoz.com

Jun 06, 2024 on Shopify

It was great experience so far working with the Smile app and their support team. I have explored many Loyalty platforms and have chosen Smile.io because of it's flexibility and customisation features. Their support team is also great and always up for help. Great going!

Imane Harmonie

Jun 06, 2024 on Shopify

Service client super réactif et efficace !

TENGA STORE USA

Jun 05, 2024 on Shopify

The support was great

Lust México

Jun 05, 2024 on Shopify

Gran APP, su servicio de asistencia es muy bueno... Te asesoran correctamente. En general las funciones de la app cumplen con las necesidades de la tienda.

Cassine

Jun 05, 2024 on Shopify

Absolutely awesome service

Bow Tie Pets AU

Jun 04, 2024 on Shopify

Love Smile! I was very apprehensive about adding rewards app to my store because I don't code. But Smile is very user friendly. The support is also one of the best I have experienced. I would recommend it to everyone.

Humarian

Jun 04, 2024 on Shopify

Smile's support was quick, thorough, and thoughtful when I had an issue with my widget not showing up correctly.

Jaycee Naturals

Jun 04, 2024 on Shopify

Romée Paris

Jun 04, 2024 on Shopify

The client service was perfect. Thank you Joana for everything , your help and your prompt replies !

Tacky And Upsetting

Jun 04, 2024 on Shopify

Top app, works perfectly x

Saint Charles

Jun 04, 2024 on Shopify

Perfect app and great support when you have questions!!

StonedGenie.com

Jun 04, 2024 on Shopify

Great customer service