Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,950)

Overall rating

4.8

5

892
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Eljoys Fashion

Mar 31, 2025 on Shopify

Great for adding value from a customer perspective

Just-Because-Fashions

Mar 31, 2025 on Shopify

Angie was very helpful in resolving the issue.

Bakkali

Mar 31, 2025 on Shopify

We had an excellent experience with customer service. Erin was an absolute pleasure to deal with — she quickly understood our issue and provided a solution in no time. Her professionalism, clarity, and efficiency made the whole process seamless. Thank you, Erin, for your outstanding support!

The Bead Store

Mar 31, 2025 on Shopify

Brilliant company, pleasure to work with. Fast and friendly service

Bra Necessities

Mar 31, 2025 on Shopify

The support through Chat is prompt and always helpful.

Olivia Cactus Morse and Dainty Jewelry

Mar 29, 2025 on Shopify

Joanna was so helpful, great app so far!

Tarot Fairy Godmother

Mar 28, 2025 on Shopify

I really enjoy using Smile app. It's easy to set up and when an issue arises it gets resolved promptly. Highly, highly recommended.

Apeman Strong

Mar 27, 2025 on Shopify

We needed help integrating Smile on our mobile app and Lisa had us all set within minutes.

Replica Surfaces

Mar 27, 2025 on Shopify

Smile is a great service that makes rewards easy

SubLuna

Mar 27, 2025 on Shopify

Cardology

Mar 27, 2025 on Shopify

Really easy to use and the support has been great - especially Angie who got back to me really quickly with the technical issue I had around how coupons were showing for customers. She sent me a very thorough email explaining things really clearly and she had also done some tests in the background to double check. Thank you so much!

The Embrace Boutique

Mar 27, 2025 on Shopify

Super helpful got back to me really quick made things so much easier!

Alt Haus Interior Design

Mar 26, 2025 on Shopify

Great help

Skin Actives Scientific

Mar 26, 2025 on Shopify

Incredible customer service. Joana was simply amazing. She help overcome a huge obstacle in our Smile migration from BigCommerce to Shopify. 5 stars over and over again!

Monument Grills

Mar 26, 2025 on Shopify

Very easy to use. Customer support is very timely.

Biosota™ Organics Pty Ltd

Mar 25, 2025 on Shopify

BeeVitamins

Mar 25, 2025 on Shopify

the team is very helpful

alldeserved.com

Mar 25, 2025 on Shopify

Super support!

Kahina Giving Beauty

Mar 25, 2025 on Shopify

A customer couldn't claim her points. Jade helped me solve the problem by letting me know that her points had expired. Problem solved.

Violet and Valentine

Mar 25, 2025 on Shopify