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Customer reviews: Smile: Loyalty Rewards Program

Develop by Smile.io

Smile.io (now Loyalty & Rewards by Shopify) helps merchants create customizable loyalty programs to retain customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (3,980)

Overall rating
4.9

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

  • Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
  • Easy setup and user-friendly interface.
  • Simple integration with existing platforms like Shopify.
  • Effective in enhancing customer loyalty and repeat sales.
  • Wide range of customization options for rewards programs.
  • Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

  • High costs and steep pricing tiers.
  • Some features require higher paid tiers, limiting small businesses on basic plans.
  • Issues with integration and redemption of points across platforms.
  • Reported challenges with some language limitations and feature availability.
  • Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

ProtoArc

Aug 24, 2025  on Shopify

Once Again Home Co.

Aug 22, 2025  on Shopify

Erin was very helpful with my questions!

Sharpen Up 365

Aug 22, 2025  on Shopify

Murray's Fly Shop

Aug 22, 2025  on Shopify

Lisa took a look at our site and helped us solve our problem in a matter of minutes.

Angad Creations

Aug 21, 2025  on Shopify

hair affair growth oil

Aug 20, 2025  on Shopify

Andrea was so responsive and helpful. I was able to upgrade to a higher plan thanks to Andrea. I really appreciate it and I am looking forward to seeing the growth this brings.

Prairie Wear

Aug 19, 2025  on Shopify

Quick response times. Super appreciated! I appreciate when one Smile Team member picks up on the conversation seamlessly to keep the ball rolling.

Nine West

Aug 19, 2025  on Shopify

The Gaming Guild

Aug 19, 2025  on Shopify

Excellent support team! They also offer a broad range of highly customizable features which is important if you're a business wanting to make sure that your brand is homogenous with apps like Smile!

Salt Boutique

Aug 19, 2025  on Shopify

We installed Smile recently on our website and so far we are very happy with it. Their customer service is outstanding, always available to help.

Esse

Aug 19, 2025  on Shopify

Ezra and Andrea were extremely helpful with the questions we had.

HOROW

Aug 18, 2025  on Shopify

WFHC Holdings LLC

Aug 18, 2025  on Shopify

Trailcampro.com

Aug 18, 2025  on Shopify

Shelby was great and very specific with her help. Appreciate the help.

Vara Barn

Aug 18, 2025  on Shopify

So far it has been great, we ran in to some issues that wasn't smile app related I just thought it was and the team worked hard to help us and went above and beyond to find a solution to our issue turned out it was another app that was blocking smile and we were able to have this resolved with the information received from smiles technical team, thank you Angie!

GREEN LIFE CYPRUS

Aug 17, 2025  on Shopify

Smile.io has been an excellent addition to our Shopify store. The app is intuitive, reliable, and has helped us create a rewarding experience for our customers. The support team is fantastic—always quick to respond, friendly, and genuinely helpful. I truly appreciate the personal touch and professionalism. Highly recommended!”

Vintage Vibes Boutique

Aug 15, 2025  on Shopify

Redeeming points is a little clunky if you don't have Shopify Plus, but the support team is A++!

ARABICAFELIX

Aug 14, 2025  on Shopify

Venustas® Heated Apparel

Aug 14, 2025  on Shopify

The service was excellent

LED GROW SHOP UK

Aug 14, 2025  on Shopify

It works!

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