Shopify Smile.io App Review: Loyalty Program Insights

Customer reviews: Smile: Loyalty Program Rewards

Smile.io (now Loyalty & Rewards by Shopify) helps merchants create customizable loyalty programs to retain customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (4,126)

Overall rating

4.9

5

1,421
4

78
3

13
2

7
1

38

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Voodoo Apparel

Feb 04, 2025 on Shopify

A great app with a great team on hand to help!

Een Kleine Wereld

Feb 02, 2025 on Shopify

Easy to use, easy to adjust and our customers use the app with a "smile". I had some questions about users and customer service has been a great help. Thanks Hannah! I

ATA Cosmetics

Feb 02, 2025 on Shopify

Support was great! Appreciated not just the response, but the relevant help articles to support the conversation.

Nature Topia

Jan 31, 2025 on Shopify

Psychi

Jan 31, 2025 on Shopify

A winner for customer service alone! The functionality is all there, whats not to like!

Yiggybean Books + Gifts

Jan 30, 2025 on Shopify

I needed a bit of extra help getting Smile back up and running after migrating from BigCommerce to Shopify. I received the best service I've ever experienced from an app's team! High quality instruction, prompt attention, and really friendly folks. My thanks to Hannah, Joana, Shelby, and Lynn!

Simply Kreativ

Jan 30, 2025 on Shopify

Mir wurde super geholfen und sie war mega nett und zuvorkommend

LAÏLLA

Jan 30, 2025 on Shopify

Mise en place facile, support réactif et clair !

eyeam

Jan 30, 2025 on Shopify

Love this platform....super functional and love the VIP Tiers. Great Customer service too!

Energize Health

Jan 30, 2025 on Shopify

Awesome and friendly service. Been a happy customer for over 3 years....

floridabrewing

Jan 29, 2025 on Shopify

Pure Placid Store

Jan 29, 2025 on Shopify

Jade from customer service was so kind and prompt with a response. She not only saved me time but frustration as well. She is a keeper!!!!

Studio Collect

Jan 28, 2025 on Shopify

Hele snelle en fijne service!

The Prairie Pantry

Jan 28, 2025 on Shopify

I had an excellent experience with Shelby’s customer service through Smile.io! She was quick to respond and answered all of my questions, even when I asked the same thing more than once. Shelby’s knowledge of the platform was impressive, and I truly appreciated her patience and helpfulness. Great support all around!

Bath Sorbet

Jan 28, 2025 on Shopify

Customers love the rewards program and Smile has been a great app. Also the customer service service has been great and very helpful. Would highly recommend.

Laos To Your House, Inc.

Jan 28, 2025 on Shopify

Great customer service! We really enjoy the product and are starting to see how it is helping to drive more engagement and revenue.

DogStoreOnline LLC

Jan 28, 2025 on Shopify

I just installed the app within the past few days, but so far, so good. 5 stars for customer service - they respond quickly and answer questions thoroughly.

Centre Extranet

Jan 23, 2025 on Shopify

Great experience for now ! thanks !

Leina & Fleur

Jan 22, 2025 on Shopify

Good experience with customer support, quick service from Lynn

Sadaf.com

Jan 22, 2025 on Shopify

Great customer service and easy to use!!