Smile has been a wonderful, easy tool to use on our stores! Mike has curated a wonderful team and really takes care of long time loyal customers. Ive gotten wonderful, easy help from Lisa, David and other team members as well.

Support was great, helped me figure out my issue quick and was resolved same day.

Jade from Smile.IO was incredibly helpful explaining the logic behind the Increase account creation pop up. I'd been looking for a way to limit this pop up to a certain page too, and even though this isn't currently possible, she has added it into the feature request list- fab service! I look forward to testing this pop up soon.

This is a loyalty program with tremendous flexibility that is easy to set up and amend and it keeps our clients happy as a value add in a competitive landscape. As a small business, I found the monthly fees to be steep once I hit the threshold to outgrow the free plan, however the customer service team was extremely supportive, diligent and creative in finding ways to help me to maintain the program.

Customer service is so helpful in setup and troubleshooting. We just launched, but very excited to see how this helps grow our business.

So far so good! The Customer Service has been so helpful with questions as I get set up. My customers are excited and earning and leaving reviews already!

Reached out via chat to ask a simple question about order returns and reward points. Received a straight to the point answer quickly along with reference links to Smile Loyalty & Rewards Shopify page and super cute puppy gifs. Just like the chat interaction, using this app is quick and easy. Thank you Lisa!

Smile has been great for our business! Great customer service too.

The best rewards system ever. It works great with Shopify POS and our online store linking rewards together. Customers also love its ease of use!

Great customer service with Lynn! 5 STARS!

Happy Lucky’s loose leaf tea is both brick & mortar and online. What drew me to you all back in 2019, when we set up with Shopify, was Smile was the only loyalty program that worked and facilitated customers to earn and redeem via both channels. We’ve been smiling ever since. And, thank you Brandon for your recent help. Much appreciated.

Great customer service and product for my boutique! Highly recommend.

Lynn from customer service has been super helpful and answers all my question thoroughly and with patience.

We just started using Smile.io for our brand for referrals and rewards. The platform is intuitive and has lots of great options. But even more, their customer support is top notch! We made a mistake when setting up and Lynn replied immediately and followed up until we got it all fixed. Excited to continue using Smile!

CSR was quick to reply and answer my questions fully.

Tremendous support

I have a lot of questions to ask them recently, and they answered them patiently. Very good service. Thank you

The plugin app is smart and easy to use, and the customer service team is quick to respond! Highly recommended!

Great. Easy communication. Very helpful

We have been using smile.io for 2+ years and it has been great. Customers love it and it take VERY little time from support. Very self service, just what I was looking for.