Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,954)

Overall rating

4.8

5

894
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Gym Direct

Jul 02, 2024 on Shopify

This is a great loyalty program and has great customer service!

vetevo GmbH

Jul 01, 2024 on Shopify

So far we had a very pleasant onboarding with Smile.io When we had questions the team was quick to help us.

Janice Wong pop up

Jul 01, 2024 on Shopify

One Stop Apothecary Shop

Jul 01, 2024 on Shopify

Customer service is excellent. Program is working great. My customers love this rewards program!

Wild Emery

Jul 01, 2024 on Shopify

Seamless so far, fast and effective customer service. Thank you Maggie

Neon Spur

Jul 01, 2024 on Shopify

Love this program and Lisa @ support is very responsive, kind and helpful!

Josette & Tic

Jul 01, 2024 on Shopify

This app is relevant if you want to use a loyalty program in your Shopify store. I needed help a few times, and their support was very responsive, I am thinking of Joana who responded to me in less than an hour and took the time to help me! So I recommend this app !

June Swimwear

Jul 01, 2024 on Shopify

Updated review: Customer service contacted me after my first review and we were able to find a solution based on my seasonal company. I think they have a great customer service and for that I give them a 5 stars. I want to say that I hope that in a near future they will offer more packages. Right now it goes from 0$ to 50$ and nothing in between. Maybe with one or 2 options in between they would have even more users. Previous review: I have used this apps for a year or so. This was a wonderful app until they switched some features. After it was switched over I could still edit customer profiles for awhile but not anymore - super frustrating. They created a forcing function to make you upgrade even if you don't want to. Really disappointed. I am a seasonal business so some months I have 100 orders and other months 350 orders but because of that, I would need to upgrade to the 49$/month plan and I think it's way too expensive. Not a good solution for small businesses.

Rochan Shop

Jun 28, 2024 on Shopify

After trying several rewards system Apps for years, this is definitely the best, very complete interface and covers all types of possible existing rewards, the only negative point I find is the excessive cost of its plans, which at least for small businesses or businesses just starting out, I don't think it's possible to pay for their plans, but I give it 5 stars since they have a free plan that is also very useful and it is available to everyone.

ALECRIM.lab

Jun 28, 2024 on Shopify

Hi, I am not using the app, how can I delete all the data in my site?

LEN&KO THE LABEL

Jun 27, 2024 on Shopify

Art Inspirations Crafts UK

Jun 25, 2024 on Shopify

Had an issue from a customer not receiving the full amount of points, contacted Smile through chatbox and Lisa was able to resolve promptly by providing step by step instructions for me to follow which was really appreciated, as I'm not great with technology. Thank you so much

Antikode

Jun 24, 2024 on Shopify

Support team, Erza was very helpful in assisting us with the integration of Smile.io to Hydrogen Shopify until it was successful.

to brew

Jun 24, 2024 on Shopify

Vintage Magnality

Jun 24, 2024 on Shopify

Marathon Threads Canada

Jun 24, 2024 on Shopify

The support is excellent. I spoke with Lynn and she was extremely helpful. Overall very good app for customer loyalty which will drive more sales on Shopify stores.

WakeWater Beverage Co

Jun 24, 2024 on Shopify

Cara & Co.

Jun 24, 2024 on Shopify

Great app for SMB, solid features, easy setup and excellent support!

Magic Resin

Jun 24, 2024 on Shopify

Love this app :)

AstroTelescopium

Jun 24, 2024 on Shopify

Just started using this app. So far it is working as described. Had one technical issue but it was addressed and resolved fairly quickly thanks to Ezra.