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Customer reviews: Smile: Loyalty Rewards Program

Develop by Smile.io

Reviews (6,954)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

  • Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
  • Easy setup and user-friendly interface.
  • Simple integration with existing platforms like Shopify.
  • Effective in enhancing customer loyalty and repeat sales.
  • Wide range of customization options for rewards programs.
  • Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

  • High costs and steep pricing tiers.
  • Some features require higher paid tiers, limiting small businesses on basic plans.
  • Issues with integration and redemption of points across platforms.
  • Reported challenges with some language limitations and feature availability.
  • Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Type One Style

Jul 09, 2024  on Shopify

Get app great support really like Smile, it makes me smile when I use it

Charlotte et Charlie

Jul 09, 2024  on Shopify

Great customer service!

Julz Shoes

Jul 08, 2024  on Shopify

I had an intricate issue and they responded so quick and it was all resolved within a day! Thank you!

Ticket To The Moon

Jul 07, 2024  on Shopify

Great App with Awesome Support. They really superfast to solve my issued. Keep it on, Smile Team. Don't forget to always keep your SMILE! Many thanks. Eric

Nurserylive

Jul 07, 2024  on Shopify

Good customer service and dev support.

Lakes Custom Computers

Jul 04, 2024  on Shopify

Great thankyou Lyn was super helpful!

ChromaLabel

Jul 04, 2024  on Shopify

I love that the development team is always working on improving the app. And I just gotta say, the recent support I got from Lynn on an issue that was confusing me was ABSOLUTELY stellar. She went above and beyond, and helped me with a custom code that she didn't have to do. Lynn is definitely the reason why I am now a Smile.io customer for life. (At least as long as they are smart enough to keep her around!) Thanks Lynn, and the whole Smile team, for real, human service, and being a company that cares.

The Eczema Company

Jul 04, 2024  on Shopify

I needed quite a bit of help during setup and the customer service team was very helpful. Time will tell how the app performs for us, but so far so good.

All Star Case Breaks

Jul 04, 2024  on Shopify

Brandon did an excellent job sharing the path to update my app settings to acheive what I wanted to do with our Rewards program settings. Thank you for the excellent help, concise and spot on.

HolyShapeua

Jul 04, 2024  on Shopify

Really good support

Geechee Mama Candles

Jul 04, 2024  on Shopify

Customer service is prompt answering all of my questions.

Golden Paws Barkery

Jul 03, 2024  on Shopify

The Old Tree

Jul 03, 2024  on Shopify

KICA

Jul 03, 2024  on Shopify

Lots of thanks to Joana! Very cute support)))

soulshow

Jul 03, 2024  on Shopify

good

XIA LUXE

Jul 02, 2024  on Shopify

Lisa is amazing she help me with everything and more.

Wine Chateau

Jul 02, 2024  on Shopify

Its a Must Have app for our store. The best this is that it engages the customer to buy again from us and not hopping on other websites. They get motivated for buying more by the rewards they are getting by this app. I truly recommend this app. it is a win win situation for both sides. It really puts a smile on both customers and sellers as well!

SVNE Organics

Jul 02, 2024  on Shopify

I recently had the pleasure of receiving assistance from Lynn at Smile.io, and I cannot express enough how grateful I am for her exceptional support. From the very beginning, I was having a lot of difficulty navigating through some of the features and functionalities of the platform. However, Lynn was there to guide me every step of the way. Lynn's patience and dedication were evident throughout our interactions. She took the time to thoroughly understand the issues I was facing and provided clear, step-by-step instructions to resolve them. Her explanations were always easy to follow, and she made sure that I was comfortable with each step before moving on to the next. What truly stood out was Lynn's unwavering commitment to ensuring that I had a positive experience. She never rushed through our conversations and was always willing to go the extra mile to help me understand the solutions. Her friendly and professional demeanor made the entire process much less stressful and more manageable. In addition to her technical expertise, Lynn's customer service skills are truly commendable. She was always prompt in her responses and consistently provided helpful and insightful advice. It's clear that she genuinely cares about her clients and takes pride in her work. Given the outstanding level of service that Lynn provides, I firmly believe that she deserves recognition and a raise for her hard work. Her dedication to helping customers and her ability to make complex issues seem simple are invaluable assets to Smile.io. Lynn's support has not only resolved my issues but also left me with a very positive impression of the company. Thank you, Lynn, for your exceptional service and for making my experience with Smile.io so much better. Your efforts are greatly appreciated!

Grace & Thorn

Jul 02, 2024  on Shopify

Joana was so quick and extra helpful. She had many suggestions to solve my query and followed up with me! Excellent service, many thanks!

Freed's Bakery

Jul 02, 2024  on Shopify

Easy to use, great service.

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