Shopify Smile.io App Review: Loyalty Program Insights

Customer reviews: Smile: Loyalty Rewards Program

Smile.io (now Loyalty & Rewards by Shopify) helps merchants create customizable loyalty programs to retain customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (3,988)

Overall rating

4.9

5

1,238
4

71
3

10
2

6
1

27

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Bond St Wines

Nov 27, 2024 on Shopify

Fast and efficient service - what I needed when I was in a pinch regarding dealing with repeat orders and how they should be handled in order for customer to receive their points.

Alyaka.com

Nov 27, 2024 on Shopify

awesome support, Joana was very helpful, greatly extended trial period so I could get a full understanding of how the platform works.

Basis Clinic

Nov 27, 2024 on Shopify

We just finished setting up and launching a Smile rewards program! The Smile team has been super helpful and quick to respond with any questions we have had. The program was very straight forward and there are so many resources that Smile offers to help you along the way. Happy to report that it's been a huge success with our clients!

Helena

Nov 27, 2024 on Shopify

It's very easy to use. the team was very helpful and guide me for everything I needed. I strongly recommend it

Organic Formula Hub

Nov 26, 2024 on Shopify

Great assistance! Very quick to respond to our ask for help and quick to ask questions and followup. Great product :)

The Mane Attraction

Nov 26, 2024 on Shopify

Very quick and pointed me to the right direction with ease

amo como soy

Nov 26, 2024 on Shopify

Sew Much To Do

Nov 26, 2024 on Shopify

Hannah in the support team has been a great help as we set up our scheme, thank you!

Herbs of the Earth

Nov 26, 2024 on Shopify

Lynn and the Smile.io's support team has exceeded our expectations during our loyalty program migration. They were responsive, knowledgeable, and provided clear solutions to our questions and challenges. We especially appreciate their patience and willingness to go the extra mile to ensure a successful data transfer by reinstalling the app; in which resolved the concern. These options all provide positive feedback while highlighting the value of the support received. You can choose the option that best reflects your specific experience and desired level of detail. Blessings!

Epiphany

Nov 26, 2024 on Shopify

Lavish Bath Creations

Nov 25, 2024 on Shopify

Very easy to use and easy to modify to your liking and what suits you and your business. Customer service is friendly and quick to respond.

Olivebox

Nov 25, 2024 on Shopify

Just had great support from Joana. Many thanks. 5* service

Undy Femme

Nov 24, 2024 on Shopify

Great app and great customer service!

White Lion Athletics

Nov 24, 2024 on Shopify

Service is top notch all the time!

MIKSTOREPH LLC

Nov 24, 2024 on Shopify

Great app! Been using for several months now! For sure it has boost our sales! A must app to retain customers!

Gramina Konoplja

Nov 24, 2024 on Shopify

The employees are very prompt and polite!

PixelForge

Nov 22, 2024 on Shopify

cuddlefields

Nov 21, 2024 on Shopify

Lynn is amazing! She was able to quickly understand my problem and offered a solution that worked very well! Great customer service from Lynn. :)

Liber & Co.

Nov 21, 2024 on Shopify

We've been using Smile for years and has worked flawlessly for our customers. Definitely recommend.

True Grace

Nov 21, 2024 on Shopify

Excellent customer service. Really clear communication and resolved my issue quickly.