Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,954)

Overall rating

4.8

5

894
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Le Papier Fou

Aug 07, 2024 on Shopify

I had an issue with the invoicing and Lynn provided me a fast and accurate solution. Great customer service!

Vuoi Jewellery

Aug 06, 2024 on Shopify

quick response and very helpful!

MuckbootUK

Aug 06, 2024 on Shopify

Very smooth experience with Smile throughout. Jade has been especially helpful and really quick to offer advice, coming up with great suggestions.

Lumi Candles PH

Aug 06, 2024 on Shopify

shout out to Andreandana, i have experienced errors and they have responded immediately to make sure the error is solved . Thank you!

WJST Jet Set Skybound Store

Aug 05, 2024 on Shopify

I appreciate you helping me, thank you!

LICTOY STORE

Aug 05, 2024 on Shopify

FerraBag

Aug 05, 2024 on Shopify

ULAH

Aug 05, 2024 on Shopify

I had an issue and they were quick to respond to my chat and fix it!

One Day At A Time Scrubs

Aug 04, 2024 on Shopify

great, easy to follow instructions for set up

Your Skincare Source

Aug 03, 2024 on Shopify

Super helpful app to work with, and customer service is A+++ It's really helped our Loyalty customers, and we can't imagine not having it going forward!

Loxx Hair

Aug 01, 2024 on Shopify

Really helpful customer serivce!

EQLZ

Aug 01, 2024 on Shopify

Really good and helpful customer service.

Nourishing Ecology

Jul 31, 2024 on Shopify

Quick, professional, helpful and excellent service! I can highly recommend Lynn P from Customer service. I will definitely recommend Smile Loyalty and Rewards to other website owners. Thanks

Maverick Distillery

Jul 31, 2024 on Shopify

Estado Natural

Jul 30, 2024 on Shopify

Very good customer service :)

Nu Creative Co

Jul 30, 2024 on Shopify

The app is great - there is a lot to offer even with the free plan. Customer service is outstanding as well and very quick to respond.

Doonails

Jul 30, 2024 on Shopify

We received a professional supported through Hannah. Nothing to complain.

Jgrondz Dot Art

Jul 30, 2024 on Shopify

I had some concerns regarding my plan order maximum being reached, and Andreandana was so helpful to assist me. She listened to my concerns and came up with a solution. Thank you very much!! (I still think there should be another tier between the $49.99/mo and $200/mo option)

Apex Sim Racing

Jul 29, 2024 on Shopify

Easy to setup and customer service was helpful

La Terre

Jul 29, 2024 on Shopify

The customer service was phenomenal! As a new user, the support team made it very easy to migrate our customers, showed me how to use the new point system & was available with me for well over an hour to assist. Thank you so much!