Reviews: Smile: Loyalty Rewards Program

Name: Smile: Loyalty Rewards Program
Brand: Smile.io
SKU: shopify-smile-io-app-by-smileio
Rating: 4.8 (6954 reviews)

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,954)

Overall rating

4.8

5

894
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Underwear for Humanity

Aug 14, 2024 on Shopify

Great customer service! Helpful as always. Thanks to Ezra for patiently answering all our questions.

niconeco zakkaya

Aug 13, 2024 on Shopify

Very attentive and fast to our request.

Vape360

Aug 13, 2024 on Shopify

Freshfield

Aug 13, 2024 on Shopify

I really appreciate that the app integrates so well with Klaviyo and Shop for Karma. Very cool.

Mycologysimplified

Aug 12, 2024 on Shopify

To be honest and transparent, this app exceeded our expectations! It did everything we needed and more. While it can get a bit pricey, I believe that's a subjective consideration. The staff is fantastic—always helpful, and Lisa is an absolute gem to work with.

Crystal & Stone

Aug 12, 2024 on Shopify

Great service, and even better app, one of the best reward programs out there!

Nutrifoodz

Aug 12, 2024 on Shopify

Today I received great service from Joana. She was very quick with her response time, friendly and very helpfull. We managed to fix the problem and was happy with the service. Thank you Joana

Happy Gut Life

Aug 12, 2024 on Shopify

Quick and helpful support. I had the pleasure of talking to Hannah!

Eightvape

Aug 12, 2024 on Shopify

Very nice! Thank you very much.

Red Mills Store

Aug 11, 2024 on Shopify

Great app and excellent customer service.

LUXE TONES

Aug 11, 2024 on Shopify

Great app and support. A special mention to Jade as well who is extremely helpful!

42shops

Aug 10, 2024 on Shopify

We appreciate the clean and elegant design of smile.io. We have installed smile.io in all of our Shopify stores, which not only helps us maintain better customer relationships but also brings real value to our customers — because through smile.io, we offer more discounts to our customers. We believe that smile.io has reached the highest standard of Shopify apps, and whenever we encounter an ugly or inefficient app, we think about how great it would be if the smile.io team designed this product or feature instead. :)

HobbyStock

Aug 09, 2024 on Shopify

Oulac Cosmetics

Aug 08, 2024 on Shopify

I just took over management of this app on our website. A customer was having problems redeeming her rewards points, so I reached out to customer support at Smile. Lynn got back to me very quickly and showed me what I needed to do to embed the app in our Shopify theme. I solved the problem quickly according to her guidance. I like her professionalism.

Baraka Impact

Aug 08, 2024 on Shopify

Love the support! Fast, helpful, easy to understand and follow. Exactly as support should be.

Rena'sThreadandCrafts

Aug 08, 2024 on Shopify

Very easy to use. Thank you for this App!

Nextwave Nails

Aug 08, 2024 on Shopify

Mococo

Aug 08, 2024 on Shopify

Great app, great customer service

MilanoMensWear

Aug 07, 2024 on Shopify

I just signed up for this app. I received more than 10 new customers to sign up within the first day, Lisa was very helpful when I had questions.

Bowling World

Aug 07, 2024 on Shopify

Only installed the app yesterday, but so far have found it to be pretty simple to navigate. Reached out to support with 1 question and got a quick response.