Shopify Smile.io App Review: Loyalty Program Insights

Customer reviews: Smile: Loyalty Rewards Program

Smile.io (now Loyalty & Rewards by Shopify) helps merchants create customizable loyalty programs to retain customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (3,988)

Overall rating

4.9

5

1,238
4

71
3

10
2

6
1

27

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Hunter Eighty One

Jan 08, 2025 on Shopify

I spoke to Hannah from the Smile.io customer support team and Hannah was such a gem!! She explained everything to me, helped me with my MILLION questions and was able to guide me through the set up process. Thank you Hannah! It was such a pleasure and delight working with you. If I require help again, I sure look forward to connecting again!

Oxford Vitality

Jan 08, 2025 on Shopify

Alis Shop Nails

Jan 07, 2025 on Shopify

Es una maravilla de aplicación, incluso en el plan gratuito se te ofrecen muchas opciones de personalización. La atencion al cliente es de lo mejor que he visto. No dudes en probarla.

DR.VEGAN

Jan 07, 2025 on Shopify

the support we have received from Jade has been incredible!

Revive Active UK

Jan 06, 2025 on Shopify

We've used Smile for a while and customers appear to enjoy the rewards on offer. However it's their support service which is really great for us - we had questions around how to optimise our programme and we were shown lots of quick, easy ways to surface the programme on site... with no coding required! Perfect! Super helpful team of experts.

SONO Wipes

Jan 06, 2025 on Shopify

Excellent support

Graphic Novel Station

Jan 06, 2025 on Shopify

Nice app, and support team is wonderful

SmaFan.com

Jan 06, 2025 on Shopify

I’ve been using Smile.io for a while, and I must say it’s an excellent platform for loyalty programs! It’s user-friendly, feature-rich, and perfectly tailored to meet the needs of growing businesses. A special shoutout to Andreandana from the support team, who went above and beyond to assist me. Their knowledge, patience, and professionalism were truly remarkable, making my experience even better. Smile.io is not just a great tool but also backed by an outstanding team. Highly recommended!

CBD For Life

Jan 06, 2025 on Shopify

Great loyalty program. Does everything we need it to. Super simple to use.

La Fabrique de Marie

Jan 02, 2025 on Shopify

Merci pour votre aide

AletaCollagen

Dec 28, 2024 on Shopify

Great team to work with, honest and clear

Monos

Dec 25, 2024 on Shopify

Best app and amazing and helpful supportive team that is always reachable.

FRANKLIN & WHITMAN

Dec 25, 2024 on Shopify

Support has been great so far!

Rebeleen

Dec 23, 2024 on Shopify

easy to use!

Product and inventory management

Dec 23, 2024 on Shopify

非常感谢smile相关人员提供的帮助

Larry's Game Store

Dec 22, 2024 on Shopify

Customer support is very attentive.

Beauty Care Bag

Dec 22, 2024 on Shopify

That's what I am looking for! I had a problem about integration, Customer service solved it immediately. Thanks for everything

Eight21 Creations LLC

Dec 19, 2024 on Shopify

Grazly

Dec 19, 2024 on Shopify

Shelby was quick and super helpful on the support and the integration was seamless

Daybird

Dec 18, 2024 on Shopify

The app is generally very easy to use with a decent UX, although Smile's customer service is incredible. Lynn has been very helpful and super responsive, assisting us with any errors that we've come across or questions we've had.