Shopify Smile.io App Review: Loyalty Program Insights

Name: Smile: Loyalty Rewards Program
Brand: Smile.io
SKU: shopify-smile-io-app-by-smileio
Rating: 4.9 (3988 reviews)

Customer reviews: Smile: Loyalty Rewards Program

Smile.io (now Loyalty & Rewards by Shopify) helps merchants create customizable loyalty programs to retain customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (3,988)

Overall rating

4.9

5

1,238
4

71
3

10
2

6
1

27

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

XM | SURF MORE

Jan 15, 2025 on Shopify

Have been using this app for a while and recently needed some help with a billing issue. Support was responsive and very helpful. Would recommend. Keep up the good work.

Grotto Treasures

Jan 15, 2025 on Shopify

Smile Rewards program is a game changer! We have been using them for over 4 years and we have never had any issues with Smile. Their customer service team goes above and beyond on any help you may need. Seriously do not hesitate to add this amazing app!

Eskayvie

Jan 14, 2025 on Shopify

Contacted support for help on how to export the data. Andreandana is really helpful, guide me by video. thankyou so much.

Pharmacor

Jan 14, 2025 on Shopify

Great product. Thank you team!

lovingthyselfrocks

Jan 14, 2025 on Shopify

Excellent customer service. Shelby is always very helpful.

AOB Nutrition

Jan 14, 2025 on Shopify

great app, great support

GIRORGANIC

Jan 14, 2025 on Shopify

this is really good app to incentivise customer for being a brands loyal customer.

simpleprojectus

Jan 13, 2025 on Shopify

Great

Simone

Jan 13, 2025 on Shopify

Would recommend

INC-APPAREL

Jan 13, 2025 on Shopify

Fast replies and a great help

Years Of Play

Jan 12, 2025 on Shopify

Andreandana has been great with all my questions and makes me very happy with Smile!!!

SALTOPIA Infused Sea Salts

Jan 12, 2025 on Shopify

Excellent customer service, which is so rare these days!! App is super easy to use for both the shop owner as well as the customer. One thing I'd like to point out is that if your store is receiving more than 200 orders per month (which I hope it is), then it's worth the monthly fees to upgrade to the paid level. Love this app!

Petworld

Jan 12, 2025 on Shopify

Silverback Gymwear

Jan 10, 2025 on Shopify

Very helpful customer service when i had a billing enquiry

Better Bushcraft

Jan 09, 2025 on Shopify

Been using this app for over a year and not only is it super easy to use and accurate, the customer service is TOP NOTCH! Smile.io is the only reward system I will recommend. Great job Smile.io Team!

Majolie Pierre

Jan 09, 2025 on Shopify

Très bonne application qui m’a permis de faire plus de ventes et un SAV très réactif ! Merci beaucoup

White Peony Boutique

Jan 09, 2025 on Shopify

The customer service is 10/10 and they are always so helpful!

BananaBug Designs

Jan 08, 2025 on Shopify

Just started using the app-- but customer service has been awesome! They immediately replied to my questions and walked me through what I needed to do to make the app work for my shop.

Underground Cellar

Jan 08, 2025 on Shopify

Filler Lux™

Jan 08, 2025 on Shopify

I had the pleasure of working with Shelby from the Smile.io support team, and I couldn’t be more impressed. Shelby was incredibly helpful, responding quickly and guiding me through the issue with ease. Thanks to her clear communication and quick resolution, we were able to solve the problem in no time. A big thank you to Shelby for providing excellent support!