Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,954)

Overall rating

4.8

5

894
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

BIGHORN Mountain Food

Sep 09, 2024 on Shopify

Great app with very deep features. Easy to set up with simple rewards, but has the sophistication to customize and offer complex rewards for different scenarios. Support is great and super responsive. Highly recommend!

NAILY'UP

Sep 09, 2024 on Shopify

Support réactif et compréhensible qui a su s'adapter aux enjeux de notre boutique en ligne. Je recommande !

Les Ateliers Quilt et Coton

Sep 09, 2024 on Shopify

Quick and easy to reach customer service.

Vervazi

Sep 09, 2024 on Shopify

Hannah was very helpful!. Smile is very convenient in helping me to manage loyalty for my customers. easy to use and the customer support team is very prompt and knowledgable!

Roastwolf

Sep 09, 2024 on Shopify

The definition of you get what you pay for. Slightly more than some of the competitors but the product and service is absolutely amazing, with all the best integrations.

Flare Audio Ltd

Sep 08, 2024 on Shopify

Great app, we've been using Smile for a while now and haven't had any issues.

& Again

Sep 07, 2024 on Shopify

Give Karen a raise! Super efficient and helpful service ♥️

Poker Tragic

Sep 07, 2024 on Shopify

prompt response and exact info I was after thank you

VIP

Sep 06, 2024 on Shopify

Application gratuite et très intuitive, facile à mettre en place.

TAI JEWELRY

Sep 05, 2024 on Shopify

ALWAYS HELPFUL! Receptive of new ideas, and provide excellent advise

Store 974 | ستور ٩٧٤

Sep 05, 2024 on Shopify

Great support, Mr Cole provided quick help and retained a satisfied customers

SimpleXpressions-Personalized!

Sep 05, 2024 on Shopify

I had a question about my plan and Joana was very helpful and explained in detail my answer. I appreciate her quick response and friendliness. Thank you for a great app that my customers love

Zap! Creatives

Sep 05, 2024 on Shopify

Great rewards app and 5 star support too.

Jolie Laide

Sep 05, 2024 on Shopify

very good

Oh La La Cheri

Sep 05, 2024 on Shopify

Another wonderful customer support experience this time with Jade - who not only helped me start Smile with my second website but even went into the back end and recommended reward changes. MORE OF THIS!! It takes a village. Thank you Jade for your support!

Impossible Bakers

Sep 04, 2024 on Shopify

Sicotas

Sep 04, 2024 on Shopify

Good experience！ Ezra is so professional to solve my problem！

XOXTOYS

Sep 04, 2024 on Shopify

Been using Smile for years and just had my first issue which needed attention. Karen F was assigned to case and delivered fast and helpful customer service that remedied my issue in a matter of hours. Very happy with overall outcome and would recommend

Daniel's Truth

Sep 04, 2024 on Shopify

Thank you so much to Lynn P. for being so thorough and quick in helping me out as if it were her own work. Great customer service!

Sudtana

Sep 03, 2024 on Shopify

Thank you!