Shopify Smile.io App Review: Loyalty Program Insights

Customer reviews: Smile: Loyalty Program Rewards

Smile.io (now Loyalty & Rewards by Shopify) helps merchants create customizable loyalty programs to retain customers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (4,126)

Overall rating

4.9

5

1,421
4

78
3

13
2

7
1

38

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Azo Roasters

Apr 09, 2025 on Shopify

Muito bom o APP fácil de usar, e com um bom suporte, agradecimento especial a Angie do suporte.

Vape Junction

Apr 09, 2025 on Shopify

Lynn was amazing in helping us sorting out the billing info! Thank you so much for all the changes. Such a pleasure dealing with an efficient and competent person!

Onlinemeatshop.com

Apr 08, 2025 on Shopify

Good app.

Distinct Designs

Apr 08, 2025 on Shopify

I would highly recommend this app. I was not able to get the app to work correctly on my website. Lynn checked out the issue and found an error in less than 30 minutes.

Showroom

Apr 08, 2025 on Shopify

Simple integration and great ways for customer to earn and redeem rewards. Dev team is very helpful with any issues. Angie really helped find my code errors with her eagle eyes.

Grounded Wick

Apr 08, 2025 on Shopify

Not only is the app a great addition to my Shopify site - but also customer service is so quick to help and solve problems!! (Shout out to Lisa!)

JoeY Clothing

Apr 08, 2025 on Shopify

Smile: Loyalty Rewards Program is great overall. What stood out the most was the support from customer care. They were responsive, friendly, and genuinely helpful whenever I had questions or needed assistance.

OTC&A

Apr 08, 2025 on Shopify

Angie was of great assistance and quick to respond.

A Different Grape

Apr 08, 2025 on Shopify

Andreandana was very quick and helpful with an inquiry i had :)

Roman & Leo | Cool, Trendy Boys Clothes

Apr 07, 2025 on Shopify

So far, so good! We are switching from one Rewards Program to Smile, and Jade was wonderful with helping me overcome obstacles about starting, and Andreandana was helpful with answering a question we had about set up.

tincan-nutrition.com

Apr 07, 2025 on Shopify

Iron+Steel

Apr 07, 2025 on Shopify

Very helpful and quick support. Love the features of Smile for our rewards program.

PerfecPressHTV

Apr 07, 2025 on Shopify

Very easy to ask questions and the answers aren't automated which would be VERY frustrating.

Jimmy Beans Wool

Apr 07, 2025 on Shopify

This app is easy to implement and customize with a variety of rewards for customers. The support team is quick to respond to questions with several solutions for our program.

MidwestHobbyHouse

Apr 05, 2025 on Shopify

This app is easy to set up since there is no coding needed, but customer service is very fast to respond if you have a question.

Ruthie Grace

Apr 04, 2025 on Shopify

Skate Ratz

Apr 03, 2025 on Shopify

Great customer support. The app is working great!

Stella & Chewy's

Apr 03, 2025 on Shopify

AtomStack

Apr 03, 2025 on Shopify

Hermine

Apr 02, 2025 on Shopify

Great customer service. Shelby was very knowledgeable and kinds. The app is easy to navigate. Wish I could change the name of the loyalty program and look of it without upgrading though.