Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,954)

Overall rating

4.8

5

894
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

DNR WHEELS PTE LTD

Sep 22, 2024 on Shopify

Lynn P. was very helpful in the process of helping me retrieve my billing receipts as well as adding my email to receive the receipts every month. Thank you Lynn!

Christina Rossi Australia

Sep 21, 2024 on Shopify

Andreanda, thank you for your abrupt response to fix the app installed on our website. Job well done!

ThatsSmoooth

Sep 19, 2024 on Shopify

First: Shelby in Customer Care is very professional and responsive. Secondly, Smile.io continues to evolve their platform. Third, they also look for opportunities to leverage the brands on the platform.

Capitalkidz

Sep 18, 2024 on Shopify

Very happy with the support! They go above and beyond and are very responsive.

Buttonscarves

Sep 18, 2024 on Shopify

I am very satisfied to every features I experienced with Smile. The team also has a great customer relationship management that very helpful to find the best solution for every case we found.

Brown's Top Shelf Meats

Sep 17, 2024 on Shopify

The few times I have had to speak/write with the staff at Smile have been nothing but exceptional. They really are there to help and made sure all my concerns and/or issues were resolved. It is very nice to still see some companies out there will great customer service. Best, Mike Brown

American Filament

Sep 17, 2024 on Shopify

Smile has been wonderful for us. When we ran into an issue support was immediate and extremely helpful!

Mississauga Hardware Centre Inc

Sep 16, 2024 on Shopify

New to the app but so far it's been great! Easy to set up and use with many options. Support has been amazing

Rowdy South

Sep 16, 2024 on Shopify

Jade Davis was such a huge help. She helped answer all my questions and got me going in the right direction.

Freeda Produtos Veganos e Sustentáveis

Sep 15, 2024 on Shopify

Acid Queen Jewelry

Sep 15, 2024 on Shopify

Very responsive and helpful! I have recently re-vamped my plan and they were very helpful in navigating best practices for best results :)

Sipps

Sep 13, 2024 on Shopify

super easy to use

HitLights

Sep 12, 2024 on Shopify

Indigo Pool Patio BBQ

Sep 12, 2024 on Shopify

koaaworld

Sep 11, 2024 on Shopify

Great app and amazing customer service!

Argital Australia

Sep 11, 2024 on Shopify

I recently installed Smile: Loyalty & Rewards onto my shopify store. The entire process was simple and streamlined. Hannah followed up several times to ensure that my implementation went well. So far, excellent.

Ava Rose Jewellery

Sep 10, 2024 on Shopify

Bros - Living Wing Sdn Bhd

Sep 10, 2024 on Shopify

Been using Smile for awhile. everything works like what I wanted. Satisfied. and would like specifically give a 5 star rating to Hannah who reply me in a fast manner and got my problem solved immediately.

Bare Equestrian

Sep 10, 2024 on Shopify

Smile does everything we want and integrates with the other apps we use for a holistic approach to managing and encouraging members to join and use the program. The support is fantastic.

be blends

Sep 10, 2024 on Shopify

Excellent customer service for an issue that I had with a Shopify update that moved things around on me! Got it all worked out quickly! Thank you!