Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,954)

Overall rating

4.8

5

894
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Frenchie Tale

Oct 09, 2024 on Shopify

Shelby was extremely helpful and followed up with me several times to make sure I had all my questions answered. Excellent customer service!

Selah James

Oct 09, 2024 on Shopify

Andrea helped me w a problem I could not figure out. Easy directions from her and voila!!!

Madras Sarees

Oct 09, 2024 on Shopify

this is great app to get the customer back to our store with loyalty and rewards.

forth co

Oct 09, 2024 on Shopify

easy to use, fast responsive support team, effective user flow. thanks!

JAYD Swimwear

Oct 08, 2024 on Shopify

Amazing customer service.

WICKD

Oct 08, 2024 on Shopify

Lynn was ultra helpful and very quick to help with my clarifications and provide the support and solution I needed!

Rebel Gardens, LLC

Oct 08, 2024 on Shopify

Lisa was very helpful with answering my question. She took the time to provide screenshots which was good so I could share them with my customer as she navigated the site. I appreciated her assistance.

Swim2000

Oct 08, 2024 on Shopify

We're just getting to the point where we are digging more heavily into the app, but we like what we see so far.

ellaz

Oct 08, 2024 on Shopify

Terri Van Horn Collection

Oct 08, 2024 on Shopify

Smile has been an amazing experience and tool for my business providing a rewards program.

Bossanova Wine & Beer

Oct 08, 2024 on Shopify

After investigating nearly a dozen different loyalty programs, I settled on a couple to test out, based on stellar reviews. Both had similar features, but in terms of pricing and support, Smile was the clear winner. The team has gone out of its way to be helpful, which is a huge factor when you're running a small business that processes a lot of transactions.

Lost & Faune

Oct 08, 2024 on Shopify

The Irie Cup

Oct 07, 2024 on Shopify

andreandana was so helpful! She understood what I needed and helped me fix it! I truly enjoy using smile.io for our business.

SneakerBAAS

Oct 07, 2024 on Shopify

Customer service was great! Lisa was very patient and helpful.

MadeWorn

Oct 06, 2024 on Shopify

Jade was very helpful. I feel comfortable reaching out to her again should another question arise.

Pickleball Depot

Oct 06, 2024 on Shopify

BKIND WHOLESALE

Oct 03, 2024 on Shopify

Jade was very helpful and resolve the problem quickly!

Disc Golf Swag

Oct 02, 2024 on Shopify

Jade was great help and provided 5 star service in getting our program up and running!

E & E Essentials

Oct 02, 2024 on Shopify

Hannah answered my questions in a timely manner and followed up to ensure I received her email when I didn't reply promptly. Her diligence and attention to detail were much appreciated.

Sucreabeille

Oct 01, 2024 on Shopify

The team was quick to respond to questions and concerns. They made sure all of my questions were answered, and when they weren't (because I like to think of questions when I am working on other things) they took the time to explain.