Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,953)

Overall rating

4.8

5

894
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Fresh Chameleon

Oct 22, 2024 on Shopify

Very helpful support

Dynasty Clothing

Oct 22, 2024 on Shopify

Les P'tites Z'occaz

Oct 17, 2024 on Shopify

SherLouise Boutique

Oct 16, 2024 on Shopify

Lisa was a huge help to me when setting up this app. I was not sure on how to go about things and Lisa helped me every step of the way!!

Breakout EDU

Oct 16, 2024 on Shopify

Smile has been a great addition to our Shopify shop to help engage and retain our current customers. The Smile customer support team continues to be helpful in answer any questions or concerns that I have. Thanks, Lynn!

Petit Anjou

Oct 16, 2024 on Shopify

Easy to use UI and great customer support. I had a few questions upon first installing the app and Lynn cleared up everything for me. Love it so far!

Mimosa

Oct 15, 2024 on Shopify

Excellent customer service and prompt service for an issue i had with a Shopify issue. Very happy with the service!

BioGenesis Laboratory

Oct 15, 2024 on Shopify

The staff at Smile.io were quick to respond, and a delight to deal with. The plugin itself seems solid, I've been on the free tier for a few months now, but it's never caused any issues and eventually I'd like to upgrade to integrate a review plugin too.

BELIER

Oct 15, 2024 on Shopify

I had a query about API, the team were very helpful and guided me quickly to solve my issue.

Coco Moon

Oct 15, 2024 on Shopify

KIN DOG GOODS

Oct 14, 2024 on Shopify

Easy to setup and customers love collecting and redeeming points. Great and quick service provided by Hannah

Powerlete

Oct 14, 2024 on Shopify

App is really in depth and the support team are incredibly helpful. Highly recommended.

Davincified

Oct 12, 2024 on Shopify

We’re currently integrating Smile.io into our site, and the experience has been fantastic so far! Their platform is easy to work with, and the customer support team has been amazing—super responsive and helpful every step of the way. They've really gone above and beyond to ensure our integration is smooth. Highly recommend Smile.io to anyone looking for a reliable rewards platform with excellent support!

J&M

Oct 10, 2024 on Shopify

La atención al cliente es genial ,me atendió Joana una gran profesional

DAWL Diet Co.

Oct 10, 2024 on Shopify

Starting our Loyalty programm with SMILE has been so easy and seemless. Our Customer responses have been great. And Smile's customer services have been amazing - thanks

Kats Cookiez

Oct 10, 2024 on Shopify

We have been using this app for a couple of years, the functionality is reliable and my customers love getting rewarded with points that they can use on future purchases. Recently had a question for support and although it wasn't an urgent issue, they responded immediately and thoroughly. Would highly recommend.

Dolby Drums

Oct 09, 2024 on Shopify

These guys are great and really want to help you get your program off the ground. They Very patiently answer questions.

Sassy Lash Supplies

Oct 09, 2024 on Shopify

Sunshine Tienda®

Oct 09, 2024 on Shopify

Very Helpful! Thank you!

essoc

Oct 09, 2024 on Shopify

Amazing app, thank you!