Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,953)

Overall rating

4.8

5

894
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Blink Boutique

Nov 04, 2024 on Shopify

Miracle 10

Nov 04, 2024 on Shopify

Speedy response time - Lisa was very helpful!

Amigos Pro Shop Brownsville

Nov 04, 2024 on Shopify

Eleven Six Knits

Nov 04, 2024 on Shopify

Shelby chatted with me for over an hour answering all my questions about the referral program - so helpful, patient, and fast. Thank you so much!

Battle Honours 3D ™

Nov 03, 2024 on Shopify

Excellent Loyalty and Rewards app! I had some issues implementing a few of the features and was helped and taken through it step by step. Thanks so much Hannah!

Stellarance

Nov 02, 2024 on Shopify

As a small business owner at Stellarance, we have found Smile.io to be a fantastic tool for building customer loyalty and engagement. The support team was incredibly responsive and helped us set up the mobile widget seamlessly, making it easy for our customers to access rewards on any device. This app has been invaluable in enhancing our customer experience and encouraging repeat purchases. Highly recommended!

Coconut Pops

Nov 01, 2024 on Shopify

Newmailuxe

Oct 31, 2024 on Shopify

having the best experience with this Smile .

Blondies Bakes

Oct 31, 2024 on Shopify

Amazing experience with a very thorough onboarding. We've been Smile customers previously with another store but we are still amazed by the level of service offered by Joana, Jade, Andreana, Angie, Maggie and Lisa. All amazing and the perfect ambassadors for an outstanding review platform. Thank you for all your support team.

The Handmade House

Oct 31, 2024 on Shopify

Erstwilder

Oct 30, 2024 on Shopify

Prompt customer service

AV EDGE

Oct 30, 2024 on Shopify

Vogt Silversmiths

Oct 30, 2024 on Shopify

Fast and helpful customer service.

Nellie's

Oct 30, 2024 on Shopify

So far we are loving this app. Any issues we have had were dealt with quickly and easily via the online chat with Shelby.

PUNCHY'S

Oct 30, 2024 on Shopify

The customer service is top notch.

Be Breeze

Oct 29, 2024 on Shopify

I'm enjoying the app, and Shelby, from the customer service was very friendly and efficient.

Seeds Coffee Co

Oct 29, 2024 on Shopify

Japan Figure Store - #1 Bring To You The Best Japanese Goods

Oct 29, 2024 on Shopify

Lizbie Cafe

Oct 28, 2024 on Shopify

Outdoorplay

Oct 28, 2024 on Shopify

Excellent documentation, easy to set up and customize. Support is responsive and helpful. New features released fairly often. Much more affordable than some of their competitors for more features. Easily integrates with most major marketing and reviews software.