Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,953)

Overall rating

4.8

5

894
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

OSAKE

Nov 13, 2024 on Shopify

Réponse rapide et pro. Parfait

Farfallarossa

Nov 12, 2024 on Shopify

BILUM & BILAS

Nov 12, 2024 on Shopify

very helpful replies

Arabic Book A Month USA

Nov 12, 2024 on Shopify

My customers love this and I've been using it for years! Special thanks for Cole Breivik for his super quick responses!

OvitaminPro

Nov 12, 2024 on Shopify

Easy to get live help and support.

Sandra Velandia

Nov 12, 2024 on Shopify

I had a problem with my account, and I was transferred to Ezra Alamsyah to help me fix it. He was incredibly helpful in solving the issue I was facing and took the time to ensure everything was working perfectly. Ezra even followed up every day to keep me updated on the progress, let me know the problem was fixed, make sure it didn’t resurface, and check if I had any other questions or concerns—truly going above and beyond. His dedication and professionalism are a testament to how carefully this company selects its employees. I’m truly impressed by Ezra commitment to helping. Thank you, Ezra!

Lee's Firewood

Nov 12, 2024 on Shopify

Easy to use and super responsive and helpful customer service!

The Endery

Nov 12, 2024 on Shopify

Amazing experience. I am blown away by the fantastic and helpful customer service and the ease of setting up the application. I am so excited to get this program going!

Willloom

Nov 11, 2024 on Shopify

Great service, very quick to deal with issues, Lynn was great, professional and patient, solved a big problem I had, highly recommend this product!

Taylor Danielle Boutique Inc.

Nov 11, 2024 on Shopify

Excellent quick reply - thank you!

The Southern Loft

Nov 11, 2024 on Shopify

Andrea was quick to help and answer my questions regarding my account, and I appreciate her!

G.M. COLLIN® Skincare | Official Site

Nov 11, 2024 on Shopify

We’re extremely satisfied with this rewards app. It’s user-friendly, and the support team is responsive and incredibly helpful. The entire experience has been seamless.

studio .ruig

Nov 11, 2024 on Shopify

Fijne app. Doet wat je ervan verwacht. Goede klantenservice. Reageert snel en met duidelijke taal.

Pokebundles Ireland

Nov 11, 2024 on Shopify

Palladium US

Nov 11, 2024 on Shopify

Excellent Customer Service!

"Eye Am Nu" Designs & More

Nov 10, 2024 on Shopify

Karen was very helpful, patient and knowledgeable.

Bubbly Scentz

Nov 10, 2024 on Shopify

TacTree

Nov 10, 2024 on Shopify

System works great and the customer service/support is second to none. Always coming out with new features. Couldn't be happier.

ourCommonplace

Nov 10, 2024 on Shopify

We’ve had an excellent experience with this app and the support team behind it. The features have been incredibly useful for our store, and the customization options are fantastic. When we needed assistance, the support team was prompt, responsive, and handled our request quickly and professionally. The level of customer service has been outstanding, and it’s clear that the team truly cares about their users. This experience has given us confidence in the app, and we’re now considering upgrading to a paid plan. Highly recommend this app to any store owner looking for a reliable and user-friendly solution!

AutoBuff

Nov 10, 2024 on Shopify