Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,953)

Overall rating

4.8

5

894
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Green World Coffee Farm

Nov 20, 2024 on Shopify

Nolaskinsentials

Nov 20, 2024 on Shopify

Thank you so much for all your help!

The Stackhouse Printery

Nov 20, 2024 on Shopify

I've used the app for a while now and have been please with the functionality and ease of use. Customer support is great as well. Highly recommend!

Blink Tea

Nov 20, 2024 on Shopify

This app is an easy to use way to drive further sales. The customer assistance is amazing!

Craftly Ltd

Nov 20, 2024 on Shopify

Joana was really helpful in answering my enquiry. The app is super simple to use and not overwhelming at all. Thank you for making it easy!

inailbeauty

Nov 20, 2024 on Shopify

the customer service is so good!

LA BLANCA

Nov 19, 2024 on Shopify

Minnie Rose

Nov 18, 2024 on Shopify

Very helpful

From Another

Nov 18, 2024 on Shopify

App is very user friendly, good customer support

Wild Swans

Nov 18, 2024 on Shopify

Great customer experience and 1:1 chat service from Joana!

Oyin Handmade

Nov 17, 2024 on Shopify

Lynn provided absolutely stellar customer service! She went above and beyond to address my issue with care and efficiency. Lynn didn’t just solve the problem—she took the time to analyze it thoroughly, clearly explained what should have been done, and then fixed it without requiring any back-and-forth or extra explanations. Her professionalism and dedication turned a potentially frustrating experience into a smooth and stress-free resolution. This is what I call GREAT customer service! Thank you, Lynn, for your outstanding support.

BAIE Wines

Nov 16, 2024 on Shopify

Hannah did a great job at supporting our technical questions so that we are able to get the best use out of the Smile Loyalty program to reward our customers and increase sales.

TRULY BLESSED BREW

Nov 15, 2024 on Shopify

Surplus

Nov 15, 2024 on Shopify

Excellent service à la clientèle

Maître Philippe & Filles

Nov 14, 2024 on Shopify

I have been looking for a rewards app and tried a couple of them, but I must say smile.io is the best and the support top notch, especially Joana and Jade. Thanks for your help.

sigikid

Nov 14, 2024 on Shopify

Great support!

Vip Barber Supply

Nov 14, 2024 on Shopify

Shelby was incredibly helpful and prompt, immediately knowing the answer! Smile is fortunate to have such an outstanding team member on their staff.

Basis Clinic

Nov 13, 2024 on Shopify

Cutting Edge Turquoise

Nov 13, 2024 on Shopify

Redchurch Brewery

Nov 13, 2024 on Shopify

Jade in the customer support team was super helpful with a query my customer had, and explained clearly what the resolve was. Thanks v much!