Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,953)

Overall rating

4.8

5

893
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Kealia Beauty

Dec 15, 2024 on Shopify

Very reactive and helpful when contacted.

Williams Knife

Dec 15, 2024 on Shopify

Shelby was fantastic!!

Vshine Silk and Shine

Dec 14, 2024 on Shopify

several agents replied to my questions quickly very friendly and helpful even for a basic plan user...

Sportsman's Exchange

Dec 13, 2024 on Shopify

Great system

Noted Stationery

Dec 12, 2024 on Shopify

Great customer service

Wendy Meadows

Dec 12, 2024 on Shopify

Great app and customer service whenever I need it.

Touchland

Dec 11, 2024 on Shopify

Shelby was amazing. Provided detailed answers to my concerns.

EMBOS

Dec 11, 2024 on Shopify

So far so good, we are new to SMILE but are looking forward to what it can deliver for us. Shelby in Live Chat at Smile has provided all the information and tools needed to get us off the ground. Thank you.

Seilich

Dec 11, 2024 on Shopify

Lynn was incredibly helpful and very friendly. So much appreciated!

chiclara

Dec 11, 2024 on Shopify

Joana has been very helpful with my questions, would recommend to anyone interested in improving your retantion rate.

Skincare for Weirdos

Dec 10, 2024 on Shopify

Smile makes creating a rewards program easy! They also helped me to figure out how to implement one for my in-person pop-ups. I wish they had a more "entry-level" plan with more features but overall I am super happy!

Grace & Grit Boutique

Dec 10, 2024 on Shopify

I had a question about integrating the app on my POS and Shelby responded quickly and was very helpful

Affirm The Word Literary

Dec 10, 2024 on Shopify

I really appreciate Joana's help!! I am excited to start this program on my store and feel relieved that support was able to help me so quickly!!!

Preggy Plus

Dec 10, 2024 on Shopify

Shelby was very patient and very helpful, directed me to exactly what I needed. Thanks Shelby!

Sortiraparis

Dec 09, 2024 on Shopify

I love Smile.io, it has all features I need. Besides, its support team is awesome. I have particularly received great and swift help from Shelby and Lisa. I don't see a better app in this category than Smile.io!

Music Plaza

Dec 08, 2024 on Shopify

Very prompt answer with details. PERFECT!!

Mr. Tools

Dec 07, 2024 on Shopify

Excellent service!

Antler Guyz

Dec 06, 2024 on Shopify

I was working with Joana Jacome on trying to redeposit rewards for my customers and she was very responsive to show me how to do it. And problem solved!! Love this company to reward loyalty to my customers!

Avital's Apiaries

Dec 05, 2024 on Shopify

We've been using it for a few years, and it works well, no hassles. Their support is also quick and friendly.

Meder Beauty Europe

Dec 04, 2024 on Shopify

Great customer service, my question was answered within an hour and issue was solved efficiently. My advisor was Lisa.