Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,953)

Overall rating

4.8

5

893
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

AOB Nutrition

Jan 14, 2025 on Shopify

great app, great support

GIRORGANIC

Jan 14, 2025 on Shopify

this is really good app to incentivise customer for being a brands loyal customer.

simpleprojectus

Jan 13, 2025 on Shopify

Great

Simone

Jan 13, 2025 on Shopify

Would recommend

INC-APPAREL

Jan 13, 2025 on Shopify

Fast replies and a great help

Years Of Play

Jan 12, 2025 on Shopify

Andreandana has been great with all my questions and makes me very happy with Smile!!!

SALTOPIA Infused Sea Salts

Jan 12, 2025 on Shopify

Excellent customer service, which is so rare these days!! App is super easy to use for both the shop owner as well as the customer. One thing I'd like to point out is that if your store is receiving more than 200 orders per month (which I hope it is), then it's worth the monthly fees to upgrade to the paid level. Love this app!

Petworld

Jan 12, 2025 on Shopify

Silverback Gymwear

Jan 10, 2025 on Shopify

Very helpful customer service when i had a billing enquiry

Better Bushcraft

Jan 09, 2025 on Shopify

Been using this app for over a year and not only is it super easy to use and accurate, the customer service is TOP NOTCH! Smile.io is the only reward system I will recommend. Great job Smile.io Team!

Majolie Pierre

Jan 09, 2025 on Shopify

Très bonne application qui m’a permis de faire plus de ventes et un SAV très réactif ! Merci beaucoup

White Peony Boutique

Jan 09, 2025 on Shopify

The customer service is 10/10 and they are always so helpful!

BananaBug Designs

Jan 08, 2025 on Shopify

Just started using the app-- but customer service has been awesome! They immediately replied to my questions and walked me through what I needed to do to make the app work for my shop.

Underground Cellar

Jan 08, 2025 on Shopify

Filler Lux™

Jan 08, 2025 on Shopify

I had the pleasure of working with Shelby from the Smile.io support team, and I couldn’t be more impressed. Shelby was incredibly helpful, responding quickly and guiding me through the issue with ease. Thanks to her clear communication and quick resolution, we were able to solve the problem in no time. A big thank you to Shelby for providing excellent support!

Hunter Eighty One

Jan 08, 2025 on Shopify

I spoke to Hannah from the Smile.io customer support team and Hannah was such a gem!! She explained everything to me, helped me with my MILLION questions and was able to guide me through the set up process. Thank you Hannah! It was such a pleasure and delight working with you. If I require help again, I sure look forward to connecting again!

Oxford Vitality

Jan 08, 2025 on Shopify

Alis Shop Nails

Jan 07, 2025 on Shopify

Es una maravilla de aplicación, incluso en el plan gratuito se te ofrecen muchas opciones de personalización. La atencion al cliente es de lo mejor que he visto. No dudes en probarla.

DR.VEGAN

Jan 07, 2025 on Shopify

the support we have received from Jade has been incredible!

Revive Active UK

Jan 06, 2025 on Shopify

We've used Smile for a while and customers appear to enjoy the rewards on offer. However it's their support service which is really great for us - we had questions around how to optimise our programme and we were shown lots of quick, easy ways to surface the programme on site... with no coding required! Perfect! Super helpful team of experts.