Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,953)

Overall rating

4.8

5

893
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

Underground Cellar

Jan 20, 2025 on Shopify

Support was great and met my expectations!

Country Beautie

Jan 20, 2025 on Shopify

Andrea has helping me with the app. love the features of the app so far.

West Coast Mint

Jan 20, 2025 on Shopify

Great app and our customers enjoy how easy it is to collect and redeem their rewards. It's fun to customize the features. Appreciate the excellent customer service as well.

Operation Cookies

Jan 20, 2025 on Shopify

Fast response to my issue.

Les Sublimes

Jan 20, 2025 on Shopify

Le service client est super rapide et efficace. Nous avons des réponses précise afin de répondre à nos intérogation.

Black Elixir Shop

Jan 20, 2025 on Shopify

Fabric Depot

Jan 19, 2025 on Shopify

We had a few questions about how the app works, during setup and support was great about getting back to us with informational answers. We're just getting started but excited about the possible ways to configure our particular loyalty program because smile.io makes it possible with all of its detailed options.

Gramínea

Jan 19, 2025 on Shopify

Rápida y excelente respuesta ante un inconveniente

Halleck Vineyard

Jan 19, 2025 on Shopify

Overall I really like the app and the staff are very responsive by email and even jumped on a 30min call to explain some things. It has taken us sometime to understand everything this app can do. The rewards are very straight forward and work well. We are just implementing the VIP system which has a slight limitation for us. We are a winery and want to limit the VIP section to our members but I don't think we are able to do that. Our customers are happily using their rewards!

Nibbed Cacao

Jan 19, 2025 on Shopify

Happy with Smile's customer service. They always come back to me quickly and offer a good solution.

Mythos Men

Jan 16, 2025 on Shopify

Good customer service

Savage Laser Works

Jan 16, 2025 on Shopify

Great customer service with prompt response! App has been easy to use so far!

Vape Pen Sales

Jan 15, 2025 on Shopify

Works well, customer service has been great. Customers love it!

Jiminy's

Jan 15, 2025 on Shopify

Cole did a great job tuning up our Smile account and taking our program to the next level. It's working well for us with Recharge and Shopify.

Sage Den

Jan 15, 2025 on Shopify

Overall it's a good app. I like the ability to choose the way rewards are earned and spent so that it can be catered best for my company. Every time I have needed to contact support for help I have been able to get the help I needed quickly and professionally.

XM | SURF MORE

Jan 15, 2025 on Shopify

Have been using this app for a while and recently needed some help with a billing issue. Support was responsive and very helpful. Would recommend. Keep up the good work.

Grotto Treasures

Jan 15, 2025 on Shopify

Smile Rewards program is a game changer! We have been using them for over 4 years and we have never had any issues with Smile. Their customer service team goes above and beyond on any help you may need. Seriously do not hesitate to add this amazing app!

Eskayvie

Jan 14, 2025 on Shopify

Contacted support for help on how to export the data. Andreandana is really helpful, guide me by video. thankyou so much.

Pharmacor

Jan 14, 2025 on Shopify

Great product. Thank you team!

lovingthyselfrocks

Jan 14, 2025 on Shopify

Excellent customer service. Shelby is always very helpful.