Shelby was great and very specific with her help. Appreciate the help.

So far it has been great, we ran in to some issues that wasn't smile app related I just thought it was and the team worked hard to help us and went above and beyond to find a solution to our issue turned out it was another app that was blocking smile and we were able to have this resolved with the information received from smiles technical team, thank you Angie!

Smile.io has been an excellent addition to our Shopify store. The app is intuitive, reliable, and has helped us create a rewarding experience for our customers. The support team is fantastic—always quick to respond, friendly, and genuinely helpful. I truly appreciate the personal touch and professionalism. Highly recommended!”

Redeeming points is a little clunky if you don't have Shopify Plus, but the support team is A++!

The service was excellent

It works!

Smile is truly amazing. We do love the app that genuinely care about their customers. Many thanks for Lynn, Erza, and Andrea for being super responsive, patient, and helpful every single time to guide us through setting up our loyalty program. And thanks to Cole and Karen cuz they really listen to what we need, help us improve, and always help us get the most out of the app. Honestly, it feels less like working with an app provider and more like having teammates who have your back. Highly recommend!

Great support and app!

Jade was very helpful with the questions i had today on live chat. They answered my questions, and resolved my issues quickly and clearly.

Erin was absolutely fantastic! She not only quickly understood the issue I was having but also explained exactly why it was happening in a way that was easy to understand. She walked me through the solution step-by-step, stayed friendly and patient the entire time, and even made sure to confirm everything was working perfectly before wrapping up. Her communication was clear, her expertise was obvious, and her positive attitude made the whole process a breeze. I truly appreciate the extra care she took to ensure I felt confident moving forward. If all support experiences were like this, troubleshooting would never be stressful. Thank you, Erin!

Great application & Great Customer Service!

Thanks for answering our questions! Great service :)

Customer service is exceptional! The team has been very timely in their responses and always come back with solutions.

Excellent Customer service. Very helpful, helped me through when I did not understand and was patient and kind. 10/10

Quick customer support on chat!

They responded in 5 hours and we got the issue resolved in less than 24/hrs. Great help, thanks Lynn & Shelby

Quick response and answered my questions.