Reviews: Smile: Loyalty Rewards Program

Customer reviews: Smile: Loyalty Rewards Program

Reviews (6,953)

Overall rating

4.8

5

893
4

57
3

8
2

2
1

20

What Merchants Think

Overall, merchants have a positive impression of the "Smile: Loyalty Rewards Program" app, appreciating its effectiveness in fostering customer retention and engagement. Many highlighted its user-friendliness and customization options, admires their commitment to customer support, making it a preferred choice for various businesses. However, despite some concerns over pricing tiers and feature limitations, the loyalty program's overall experience stands robust due to its strong support system.

Key Strengths

Excellent customer support, often highlighted by names like Shelby, Joana, and Lisa.
Easy setup and user-friendly interface.
Simple integration with existing platforms like Shopify.
Effective in enhancing customer loyalty and repeat sales.
Wide range of customization options for rewards programs.
Responsive and helpful support team, often providing quick resolutions and guidance.

Common Concerns

High costs and steep pricing tiers.
Some features require higher paid tiers, limiting small businesses on basic plans.
Issues with integration and redemption of points across platforms.
Reported challenges with some language limitations and feature availability.
Concerns about the subscription policy and immediate revocation of features upon cancellation.

Final Thoughts

"Smile: Loyalty Rewards Program" maintains a commendable reputation among its users, primarily due to its strong customer service and effective loyalty features. While there are areas for improvement such as pricing plans and language support, the app continues to be a valuable asset for businesses seeking to enhance customer engagement. The frequent praise for their support team highlights their dedication to customer satisfaction, making it a recommended tool for maintaining customer loyalty.

eyeam

Jan 30, 2025 on Shopify

Love this platform....super functional and love the VIP Tiers. Great Customer service too!

Energize Health

Jan 30, 2025 on Shopify

Awesome and friendly service. Been a happy customer for over 3 years....

floridabrewing

Jan 29, 2025 on Shopify

Pure Placid Store

Jan 29, 2025 on Shopify

Jade from customer service was so kind and prompt with a response. She not only saved me time but frustration as well. She is a keeper!!!!

Studio Collect

Jan 28, 2025 on Shopify

Hele snelle en fijne service!

The Prairie Pantry

Jan 28, 2025 on Shopify

I had an excellent experience with Shelby’s customer service through Smile.io! She was quick to respond and answered all of my questions, even when I asked the same thing more than once. Shelby’s knowledge of the platform was impressive, and I truly appreciated her patience and helpfulness. Great support all around!

Bath Sorbet

Jan 28, 2025 on Shopify

Customers love the rewards program and Smile has been a great app. Also the customer service service has been great and very helpful. Would highly recommend.

Laos To Your House, Inc.

Jan 28, 2025 on Shopify

Great customer service! We really enjoy the product and are starting to see how it is helping to drive more engagement and revenue.

DogStoreOnline LLC

Jan 28, 2025 on Shopify

I just installed the app within the past few days, but so far, so good. 5 stars for customer service - they respond quickly and answer questions thoroughly.

Centre Extranet

Jan 23, 2025 on Shopify

Great experience for now ! thanks !

Leina & Fleur

Jan 22, 2025 on Shopify

Good experience with customer support, quick service from Lynn

Sadaf.com

Jan 22, 2025 on Shopify

Great customer service and easy to use!!

N101 Nutrition

Jan 22, 2025 on Shopify

We've been using Smile for years, and it just gets better and better. I recently had an issue with customer logins after we switched to Shopify's new customer accounts, and a Smile rep, Shelby, responded quickly and explained how to fix it. She followed up later in the day to make sure the problem was resolved, which I really appreciated.

Sipology.ca

Jan 22, 2025 on Shopify

In a market full of loyalty and rewards programs, Smile.io stands out not just for their technology, but for their unwavering commitment to their customers. Highly recommended!

Tennis Giant

Jan 22, 2025 on Shopify

Smile.io is an excellent choice for businesses that want to enhance customer loyalty and drive repeat sales through a well-structured rewards program.

TallGirlSlay

Jan 21, 2025 on Shopify

I wanted to test it out, but it was a little more complex than my website required, so I uninstalled it (within minutes), not knowing I had already been charged. I contacted the team, who explained that while the charges are non-refundable, they'd make a one-time exception for me. As a small business owner, every penny counts, so I appreciate this.

Retail Le$$

Jan 21, 2025 on Shopify

Very helpful! Responded expeditiously!

Alice & Wonder

Jan 21, 2025 on Shopify

Very helpful!

Atlantic Soap Co. ®

Jan 21, 2025 on Shopify

I have only just started using the app but so far I have had good feedback (have not announced my rewards program widely altough it is active on my site.) Customer service has been fast and very good so far. Really happy I went with Smile instead of a more expensive app, it has everything I need at this early stage.

BEN&ANNA

Jan 21, 2025 on Shopify

Super Service und es wird tatsächlich von Kunden gerne genutzt! Die Einrichtung ist super easy!